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How Artificial Intelligence Can Save Airline Front Service Desk Team in Times of Epidemic

The coronavirus outbreak has put airline service desk teams on the front lines. Airlines that have adopted artificial intelligence are alleviating some of the stress that their service desk teams are under. More info u2013 https://www.aeologic.com/

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How Artificial Intelligence Can Save Airline Front Service Desk Team in Times of Epidemic

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  1. DIGITAL TRANSFORMATION AND ARTIFICIALINTELLIGENCE +91-9873759782 How artificial intelligence can save airline front service desk team in times ofepidemic 4 1 IDEATION COLLABORATION SOLUTION INNOVATION • Due to epidemic flights remain grounded and airport terminals closed , customer representatives are working harderthan • Epidemicincreasestheworkloadof representative more than any other timein ever under mounting pressure. Now Industry need to focus on automating and augmenting work to protect the long-term value of thecustomer. history. They are facing customer’s anger that there are no upgrades available on their flight, Non pre-informed Airlines cancelationsetc. DEMAND ANDDISSATISFACTION EPIDEMIC INCREASESWORKLOAD 2 • Now ticket cost rises without notice, new hiring,onboarding and training new representatives is not aviable option to offer the immediate relief thatcustomerserviceteamsneed. 5 • Many changes in policies like a new governmentregulation that impacts service availability. Then AI based virtual agents can reach out to our customers with all of the necessary information and answer follow-on questions. WithArtificial Intelligence able to handle an infinite number of tickets at a single time. ENHANCE CUSTOMER SERVICES PROACTIVE CUSTOMERSERVICE 6 3 • Airline employees who are truly on the front lines today. AI can automate and augment the work of human representatives to ensure high customer and agent satisfaction through difficulttimes. • AI can help to know empathy in a few many ways. On the most basic level, AI offloads work and responsibility. By eliminating mindless work, representatives are more empowered to focus on higher-level thinking and tasks and to not get overwhelmed by a monumentalworkload. EMPATHY HIGHPRIORITIES WE DO DIGITAL TRANSFORMATION MAGIC USING TECHNOLOGIES, TOOLS ANDMETHODS. MOBILE-TECH INTERNET OFTHINGS ARTIFICIAL INTELLIGENCE CLOUD BIGDATA AR/VR CYBERSECURITY WEB-TECH DESIGNTHINKING HYPERAUTOMATION

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