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Background & Capabilities Presentation

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  1. Background & Capabilities Presentation

  2. Turning Ideas into Reality • Unique Structure • Financial Strength • Customer Focused • Easy to get Started

  3. Humble Beginnings: • Established 1919— by Carl Suddath with two mules, a federal truck and one royal typewriter. • 1946-1960 — Expansion across United States and Internationally. • 1970’s — Suddath Relocation Systems added subsidiaries that offer a breadth of services unsurpassed by any other moving organization. • 1980’s — Eager to expand our portfolio, Suddath Relocation Systems joins United Van Lines, the country’s largest carrier. Continuing with the expansion, Suddath purchased Centra Worldwide in 1989. • Present — Suddath ranked as 3rd largest United agent, 7th largest van line in the country.

  4. Unique Structure • The Suddath Companies • Suddath Relocation Systems • Domestic HHG and Commercial Relocation Services • Suddath International • International HHG Relocation Services • Centra Worldwide / Suddath Logistics Group • Domestic and International Outsource Logistics Service Provider • Suddath Transportation Services • Special Handling Freight Services • Lexicon Relocation Services • Full Service Third Party Relocation Management Services

  5. Nationwide Locations Suddath Strategic Partners United Agents

  6. Who is Centra Worldwide/Suddath Logistics Group? • We are a third-party provider of fulfillment, forward & reverse logistics, back office operations, channel partner program support services, and international freight forwarding • Established in 1974 • Purchased by Suddath in 1989

  7. Centra Worldwide partners with… • Emerging companies wishing to set up a headquarters operation without amassing a large workforce & committing operating capital to costly facilities and… • Established companies looking for ways to improve their operational efficiency & reduce their operating expenses.

  8. Why use Centra Worldwide? Centra Worldwide may assist your company by efficiently performing all of your back office operations, forward and reverse logistics, product warehousing and fulfillment, technical support, and customer service functions transparently on your behalf or simply choose a set of selected tasks. Outsourcing of both the bricks-&-mortar infrastructure and the corporate operations will enable you to enter the market, grow market share, and react to market seasonality, in a more expeditious and scalable manner than ever before possible, without burdening your capital resources. It also allows you to quantify and reduce fixed overhead expenses, permitting you to redirect capital resources to where they’re needed most.

  9. Centra Worldwide’s Key Differentiators • Single Point of Contact - Provides & manages all needed outsource services • Flexibility - You may choose services a la carte or as pre-developed programs • Expertise - In Product distribution-related services • Infrastructure - Over 16 Suddath locations to choose from across North America • Quick Implementation • 24/7 Reporting Systems • Support All Channels • Distributors • Retailers & E-tailers • End Users • Any combination

  10. Offers a la Carte Services, Fully Configured Programs, and Turn-key Solutions Centra Web-based Control System Retail Store Distributor Reseller

  11. TECHNOLOGY • Inventory Management • EDI,XML • Web-based Systems • Online Ordering Capabilities

  12. Product Distribution Services • Provision of primary distribution facility • Addition of one or more regional distribution hubs • Order fulfillment • Facilitation of bulk and single product shipments • Reverse logistics programs

  13. Logistics Management • Order and shipment tracking systems • Freight management (domestic/international) • Import/export document preparation • Customs clearance

  14. Back Office Services • B2B & B2C transaction processing • Credit, collections, & cash management • Channel customer database management • First-line tech support • Call center/customer service functions

  15. Product-Related Services • Inspection and testing of RMA & stock rotated products • Product repackaging • Product disposition programs (for End of Life and refurbished products) • Product kitting and configuration services • Demo pool management

  16. Demonstration sample product store Custom incentive management programs Launch kit and sales aid distribution Partner employee accommodation programs Promotion management and fulfillment Channel Partner Program Support Services

  17. Turnkey distribution services B2B (P.O.) & B2C (credit card) transaction processing via fax, phone, e-mail, EDI, and on-line Order fulfillment End-to-end back office business operations Logistics management programs Facilitate bulk and single product shipments Manage retailer stock rotations RMA (reverse logistics) programs Inspection, testing, & repackaging of RMA & stock rotated products Product disposition programs (for refurbished & EOL products) Call center operations First line tech support Customer service Channel partner support programs Demo pool management Demo product store Launch kit & sales aid distribution Partner employee purchase programs Promotion management and fulfillment Product kitting & packaging DOA swap-out programs Product warehousing & inventory management Regional distribution hubs Choice of over 16 locations International freight forwarding Transportation management Import/export document preparation Order and shipment tracking systems Customs clearance All of the Key Resources Under One Roof

  18. How the Process Works: Assess your business model Develop a Scope of Work, which documents all services to be provided Refine process procedures, based on customer criteria Develop a quotation of fees Establish methods and schedule of communication and reporting Transition business to Centra WW

  19. Outsourcing to Centra Worldwideenables companies to… • Enter the market rapidly • Grow market share in a more predictable, expeditious, and scalable manner, without burdening capital resources • Variable instead of fixed expenses • Manage the company in a much more controlled fashion with better visibility into daily operations • Redirect your capital resources to core competencies, such as Marketing, R&D, Manufacturing, Quality Control, Product Development, Sales • Quickly implement efficient processes and systems • More effectively deal with market seasonality • Be more competitive

  20. Experience Counts! Some of the clients that we’ve served: • Turning Technologies • Phiaton Corp./Cresyn • Broadband Learning • Samsung Electronics I.T.D. • Proton Corporation, USA • Razer USA • NComputing • Condé Systems • Netgear • Creative Channel Services • Walt Disney Company • Artech GMBH/Staples • MOBI Technologies • Intel Corporation • Westinghouse Digital Electronics • HanBit Electronics/Pepper Computer • Atdec Display Mounting Devices • Sphereteq/Caliber GPS • Endor USA • TeknoCreations • Globalstar • Koncept Technology • Banshee • Flexiglow/Cyber Snipa USA & Europe • e-Starling • H2O Audio • DoubleSight Displays • Electrograph

  21. May we partner with you? Please Contact: Craig Sloss, Director of Sales e-Mail: Direct Phone: 714.903.3523 Mobile: 310.387.9204 14801-102 Able Lane, Huntington Beach, CA 92647 Website: