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The Evolution of Knowledge Management: Navigating Intangible Assets and Organizational Dynamics

This workshop at Lund focuses on the evolution of Knowledge Management (KM) in the context of globalization and technological advances. It addresses the decline of monopolistic structures and the rise of knowledge work, emphasizing the economics of intangible assets such as intellectual capital. Participants will explore themes including organizational dynamics, unique customer-centric approaches, the balance of mental versus physical work, and the role of IT in enhancing managerial agency. The discussions will revolve around real-time measurement, competitive advantage, and the journey from data to meaningful knowledge.

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The Evolution of Knowledge Management: Navigating Intangible Assets and Organizational Dynamics

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  1. KM & IT JC Spender LUSEM & ESADE

  2. where did KM come from? • globalization • decline of monopoly • knowledge work • economics of intangible assets (intellectual capital) • competitiveness & organizational dynamism • IT technological advances On KM - Lund workshop

  3. IT technology advances • real-time measurement and control • automation • ‘death of distance’ • efficiency • working capital management • competitive advantage, responsiveness • cost of doing business – new non-monopolistic business models On KM - Lund workshop

  4. knowledge work • mental versus physical - Scientific Management • services and customization • heterogeneity versus mass production • evolution of customer power • uniqueness & agentic inputs as essence of K-work • professional knowledge - support deliverer’s agency On KM - Lund workshop

  5. intangibles ? • intellectual capital: human, organizational, social • world of certainties - rules, heuristics, etc. • search costs, exploration - exploitation budgeting • distinction between IC and agency • resilience, responsiveness to the unanticipated, dynamic capabilities On KM - Lund workshop

  6. organizational dynamics • connection between individual and organizational knowledge ? • nature of ‘the organization’ ? • KBV – ToF with non-rivalrous resources • routines • evolutionary theory of the organization with environment as selector • organizational time, selection, reproduction and distribution rates On KM - Lund workshop

  7. what can IT handle? • what K do ‘professionals’ need? • types of knowledge, self-referencing • phronesis, metis, episteme, techne, sophia, nous • forms of life • DIKW (Ackoff 1987) • data, meaning and practice (Spender 2007) • IT = EDP • information = data + meaning • meaning management • narrative, story-telling, metaphor, rhetoric • practice management ?? On KM - Lund workshop

  8. Penrosian point • resources versus services • different ToF • view world through the BM • framework as method • strategic change dimensions: constraints to agentic choice/action • physical, social, normative, legal, competitive, psychological, cultural, faith-based On KM - Lund workshop

  9. how can IT support managerial agency? • different theories of the managed firm • data intensive • meaning intensive (learning by doing) • practice intensive (tacit learning by doing) • attention management • expert systems • mapping &‘business intelligence’ • game theory On KM - Lund workshop

  10. On KM - Lund workshop

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