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BellSouth DataCare IP Telephony Manager for Cisco Call Manager Express (CCME) July, 2004

BellSouth DataCare IP Telephony Manager for Cisco Call Manager Express (CCME) July, 2004. What is it?.

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BellSouth DataCare IP Telephony Manager for Cisco Call Manager Express (CCME) July, 2004

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  1. BellSouth DataCare IP Telephony Manager for Cisco Call Manager Express (CCME)July, 2004

  2. What is it? BellSouth DataCare IP Telephony Manager for CCME is a Managed Service Offering for the Cisco Call Manager Express and includes Onsite Maintenance, Proactive 24X7 Monitoring & Free Remote MAC for those activities that take 30 minutes or longer (determined on case-by-case basis upon calling the help desk). BellSouth DataCare IP Telephony Manager Express Customer makes 2 choices 1. What response time do they want on their equipment? Onsite DataCare Maintenance (3 options, choose what is right for your customer) • M-F 8x5xNBD (Next Business Day on-site response) • M-F 8x5xSBD (4 hour on-site response objective, (if ordered by 3 p.m. ET ) • 7x24xSBD (4 hour on-site response objective) 2. Do they want Silver or Gold? See next slide

  3. Features of BellSouth IP Telephony Manager for CCME • Pro-Active Fault & Event Monitoring • Automated Trouble Ticket Process including eRepair • Interface Statistic Reporting • Access to Cisco.com for Software IOS Updates and Upgrades • Image & Configuration Maintenance • FREE Remote MAC Activity for CCME and Unity Express (unlimited activities that are 30 min or less) • 30 Minute response time to inquiry… Hot hand-off from CRC is the standard • BellSouth provides Tier 1 & 2 call resolution • Cisco provides parts sparing and Tier 3 trouble resolution • Cisco-Certified Engineers • Cisco PICA Website Access • e-Repair (Trouble Ticket Web Access)

  4. Customer Value Proposition Optimizing their IP telephony investment Voice is the most critical application on IP telephony-enabled networks. Customers interested in DataCare IP Telephony Manager for CCME want to ensure availability and quality of their IP telephony solution. Reducing operating and opportunity costs DataCare IP Telephony Manager for CCME can complement a customers’ IT staff so they can concentrate on other aspects of the network. A DataCare IP Telephony Manager Express customer wants their IT personnel focusing on technology strategy and development, not the expensive, mundane task of day-to-day management of their IP telephony network. Reduced Risk of Migrating to IP Telephony BellSouth provides critical IP Telephony experience and expertise to quickly and proactively resolve IP Telephony issues Optimize IP Telephony Benefits Reduced downtime and improved performance allow the customer to realize all the benefits of their Cisco Call Manager Express IP Telephony application Single Point of Contact Eliminates finger pointing and managing multiple solution providers and can speed recovery times Provides for a Complete Solution Set BellSouth offers a full solution for IP Telephony, beginning with the initial IPT Snapshot and ending with a “Day 2” managed service offering which provides Onsite Maintenance, Monitoring and a FREE Remote MAC Activity.

  5. Where this fits with our Professional Services Portfolio Planning Services • IPT Snapshot Tool • IP Telephony Readiness Assessment Design Services • Solution Engineering & Design Operation Services • DataCare Maintenance • DataCare IP Telephony Manager • DataCare IP Telephony Manager for Cisco Call Manager Express Integration Services • Project Management • Staging • Configuration and Installation Complete Lifecycle Service Portfolio Complete Lifecycle Service Portfolio

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