Interesting Tidbits about Trust. The three C’s of trust Competency Credibility Character Expertise and excellence matters Reputation matters The less trust the longer the process Low laughter equals low trust Difficult to build but easy to break down. Why You Might Be Clueless.
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1. All of us have blind spots
2. We are all meaning making machines
Known to others
Unknown to others
The brain craves certainty
Uncertainty registers as a threat
Emotional states are contagious
--Smile at a baby and she smiles back--Treat an employee rudely…
Note: Poor follow through or broken promises can also be an indicator of not listening.
Note: Your behaviors and attitudes are either a bridge or a barrier!
Chapters 4 and 5 of Stop Relationship Drama
Note: The reason managers do this is because of the fear of the rumor mill, but this behavior only makes it worse.