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Through June 13, 2014

Through June 13, 2014. OFAP Statistics. Case Volume. 1,000 Requests Per Month. Requests by Servicer. 58% All Cases Are Closed . *Includes cases later withdrawn by the servicer. Participation. 1,712 Grantors Participating (Fee Paid). 31% Participation Rate (Adjusted) 23%

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Through June 13, 2014

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  1. Through June 13, 2014 OFAP Statistics

  2. Case Volume

  3. 1,000 Requests Per Month

  4. Requests by Servicer

  5. 58% All Cases Are Closed *Includes cases later withdrawn by the servicer

  6. Participation

  7. 1,712Grantors Participating (Fee Paid)

  8. 31% Participation Rate(Adjusted) 23% Participation Rate (Raw)

  9. Raw Participation Rate: • Includes all cases in which a notice was sent and the fee deadline has passed • Adjusted Participation Rate: • Excludes cases with wrong numbers and deceased grantors if no successor is identified

  10. Conferences

  11. Scheduling Initial Sessions • Initial sessions rarely occur on the notice date • Document issues on both sides are the primary cause of delay • Parties must identify issues and request any reset two weeks prior

  12. Adjourning Conferences • In 1,050cases, the parties have met at least once • In 67% of those cases, the parties have met twice • In 21% of those cases, the parties have met more than twice

  13. Outcomes

  14. Current Agreement Rate 658 Concluded Conferences *Pre-conference settlements tracked as no agreement cases through May 2014

  15. Agreements to Retain Home

  16. Agreements to Surrender

  17. Satisfaction of Participants • 97% of servicers gave the OFA Program a neutral or better rating • 80%of homeowners were satisfied or very satisfied with the OFA Program • 96% of homeowners would recommend the OFA Program to another

  18. Satisfaction of Participants • 93% of homeowners found the housing counselor helpful or very helpful • 95%of homeowners were satisfied or very satisfied with the facilitator • 91% of servicers were satisfied or very satisfied with the facilitator

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