Online Reservation Step by Step Instructions

1. Online Reservation Step by Step Instructions

2. Login to the Online Reservation SystemSTEP 1 Go to www.mshomecorp.com, hover over Lender Information Tab and select MHC Online Reservation.

3. Login to the Online Reservation SystemSTEP 2Fill in the empty fields with your personal login credentials which were sent to you in an email from Smart Solution.

4. If you need to go back to a previous screen always use the back button on the left side and never use your browser back button because it will log you out of the system.

5. Main Menu ScreenAs an Administrator you should see the menu of options below. The users should not be able to see the highlighted options on their login screen.

6. Main Menu - User MaintenanceThis button allows you as the administrator to set-up or modify individual users and passwords.

7. Click User Maintenance button to set-up or modify individual users and passwords.

8. Click New User button to add a new person. Once added their names will appear in the bottom box and you can modify user information by selecting their name.

9. Fill in all of the fields for the New User and click submit at the bottom.

10. Main Menu - New Loan RegistrationSelect New Loan Registration to select new program type.

11. New Loan RegistrationView and choose the specific program and interest rate

12. New Loan RegistrationClick on the Data Import to upload the loan application from your system

13. Data ImportClick browse to find the appropriate file to upload and then click the upload button

14. Data Import Application - Page 1Review the application pages and complete any missing information

15. Data Import Application - Page 2Property Information

16. Data Import Application - Page 3Additional Information

17. Data Import Application - Page 4Mortgagor Information

18. Data Import Application - Page 5Co-Mortgagor Information Once completed, hit the submit button either on the left or at the bottom of the page.

19. Loan DetailThis page shows information as entered in the loan application and provides the opportunity to reserve a Smart Solution Second or a Mortgage Credit Certificate.

20. Reserve SecondClick on Reserve Second to add the Smart Solution Second

21. Reserve Second

22. Main Menu - View Loan PipelineOn user main menu, click on the View loan Pipeline to view the pipeline for all users.

23. View Loan PipelineChoose the program type And then the specific program

24. View Loan PipelineChoose a status to see a list of the individual loans

25. View Loan PipelineSeveral tasks you can choose to do on this screen

26. Cross-ReferenceInput last name or full name to find a file

27. Print Documents

28. Sample Reservation Confirmation

29. Document ImagesView, browse & upload completed documents.

30. The administrator will have an Open Conditions menu button that the user will not see Main Menu – Open Conditions The Reports button will also show a demographics report and Commitment Report that the user won’t see

31. View Loan Detail From the main menu you can enter a loan or Lender number to retrieve a file

32. Open ConditionsAdministrators will be able to see open conditions for all loans

33. Paying Your Commitment FeeGo back to the Lender Tab on MHC’s website and click the commitment fee button

34. 15 & 30 Day Lock on Commitment FeeEnter the loan amount and choice of lock-in days and click continue Fee Calculation Shows your commitment fee total. Select continue

35. Payment FormComplete all information on the payment form. Please put the name of the borrower and the Reservation/ Loan Number in the description field and click submit.

36. Smart Solution PaymentBorrowers will make their monthly payment to ServiSolutions. They can link their from the lender tab by selecting Smart Solution Payment or go directly to the website at www.ServSol.com

37. ServSol.com-Online PaymentThe borrower will select Customer Carenet below

38. Customer Log-In to Make PaymentsBorrowers will set up a user ID and Password to be used each time they login to make a payment