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Benefit Promotion & Take-up. Welfare Rights Service. Debt Advice Service. Over 60s (HB/CTB) (Primary Health). Casework Team (General). Casework Team (General). Primary Health. Urdu/Punjabi/Arabic Communities (Linkworkers). Learning Disability. Mental Health. Drug Users (CJIT).
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Benefit Promotion & Take-up Welfare Rights Service Debt Advice Service Over 60s (HB/CTB) (Primary Health) Casework Team(General) Casework Team(General) Primary Health Urdu/Punjabi/Arabic Communities (Linkworkers) Learning Disability Mental Health Drug Users (CJIT) Supported Tenancies (Service Users) Charging Assessment Home/Day Care (Service Users) Charging Salford Welfare Rights and Debt AdviceService
Communities – access, knowledge of services, issues Older people (well being, Age Concern), disability (well being, LD & PD Teams, ill-health (NHS, CMHT) ethnic communities (Link Project, Migrant Workers), carers (Carers Centre) Supported Tenancies, Supported Employment, Adult Placements, high care needs, Direct Payments, ILF, Residential/Nursing Care, young care leavers/transition (CS) Salford Welfare Rights and Debt AdviceService
WELFARE RIGHTS SERVICE • Vulnerable People across all Neighbourhoods • Ill-health • Health Centres/NHS Salford • Older people - a comprehensive take-up strategy • HB/CTB recipients (householders) – data matching SX3 • Home Care/Day Care Users – charging assessment • Others – local health care staff (Health Centres Pilot) (Funded via LPSA2 Reward Grant) • Affordable Warmth – data matching trawl • Mental Ill-health • Community Mental Health Teams • Supported Employment • Supported Tenancies inc. floating support • Learning Difficulties • LD Team • Supported Employment • Supported Tenancies inc. adult placements Salford Welfare Rights and Debt AdviceService
WELFARE RIGHTS SERVICE • Ethnic Minorities • Urdu/Punjabi (Pakistani/Indian Communities) (Post frozen) • Arabic (Yemeni, Iraqi etc. Communities) • Drug Treatment (CJIT) – DAATfunded • key workers, Aspire, Haysbrook • Looked-after Children • Foster Carers • Special Guardianship • Next Step (No specific funding – limited support and advice) • Carers • Via work with the ‘cared for’ Salford Welfare Rights and Debt AdviceService
Communities – access, knowledge of services, issues Financially excluded, multiple debts, ‘sub prime’ borrowers, least financially capable, mental ill-health LD clients, mental health service users (CPNs), Supported Tenants (HF), possession (Court Rota), insolvency (Bankruptcy, IVA, DROs) Salford Welfare Rights and Debt AdviceService
DEBT ADVICE SERVICE • Vulnerable People • Multiple Debt • ‘Sub-prime’ borrowers • Least financially capable • Mental Health • Possession (County Court Rota) • Bankruptcy/DRO/IVA • Financial Inclusion • Corporate Debt • Debt Awareness • Affordable borrowing (CBFIs/Credit Union) • Loan Shark Campaign • Illegal Money Lending Team (BIS) Salford Welfare Rights and Debt AdviceService
ACCESS CRITERIA Salford Welfare Rights and Debt AdviceService
ACCESS ROUTES Salford Welfare Rights and Debt AdviceService
FACE-TO-FACE CONTACT Salford Welfare Rights and Debt AdviceService
CHARGING ASSESSMENT Welfare Rights Adviser Benefits follow-up Care Needs Assessment Home visit Claims/reviews re. DLA/AA - income Challenging decisions - initial benefits advice/ Quality control/customer claim form completion satisfaction survey - disability costs Housing Support Billing process Care Manager ‘Charging Assessor’ Supporting People Finance Officer Salford Welfare Rights and Debt AdviceService
SUPPORT TO INDIVIDUALS • Whole case – continuity of support • Beginning to end (advice to representation) • Whole person • All circumstances • Forward thinking • Family/Carer Networks • Quality Assurance • Quality Mark – supervision, resources, file reviews etc. • Outcome measures • Satisfaction measures – service improvement Salford Welfare Rights and Debt AdviceService
PARTNERS Advice Service Partners • Salford CAB & Hospital CAB • Salford County Court Rota Benefit Administration Partners • Customers Services • Pension Service • Jobcentre Plus • HM Revenues and Customs Better Outcomes Partners • NHS Salford • GM West MH Trust Employment Service • Salford Supported Employment • Salford Rehab. Service Multi-Agency Referral Group • Salford Employment Reference Group • Salford Migrant Workers Group • Older People Well Being Forum • Financial Inclusion Steering Group (Local & GM) Salford Welfare Rights and Debt AdviceService
STRATEGIC LINKS • Strategic Links/Pledges • Improving Health – health inequalities/quality of life • Promoting Inclusion – ethnic minorities • Creating Prosperity – income maximisation of vulnerable groups • Older People’s Well Being Strategy • Physical Disability/Sensory Impairment Well Being Strategy • Family Poverty Strategy • Affordable Warmth Strategy • Financial Inclusion Strategy Salford Welfare Rights and Debt AdviceService
MEASURABLE OUTCOMES • Over 5,700 people advised and assisted • 70% success at tribunal 33 homes saved from possession • Feedback Sample - over 40% ; 41% response • 98% satisfied • 98% would recommend • 94% found contact easy • Charge assessment – 89% understood charge – 95% felt needs taken into account • Income generated • Over £9 million for vulnerable people • Over £¾ million for City Council (RNF) • Improved Quality of Life • Anecdotal feedback/case studies eg. “Contact with your service has resulted in my life improving 100%. I now have the means to be mobile, improving relationship with my children ten fold with the transport provided and the extra finance.” Salford Welfare Rights and Debt AdviceService
