Smart Office App Upload: The missing link between the field & carriers

1. Smart Office App Upload: The missing link between the field & carriers Michele Ohler FLMI Associate Director – eInitiatives AIG American General Individual Product Operations

2. Objectives What we will cover: • AIG American General Individual Product Operations • A Traditional Application Life Cycle • Benefits Of Smart Office AG App Upload • Other AG Technologies • Potential AG/E-Z Data Enhancements • Technical Change – Industry Wide

3. AIG American General • AIG American General is the marketing name for the companies comprising the domestic life operations of American International Group, Inc. (AIG). • AIG American General companies offer a broad spectrum of products to serve the financial and estate planning needs of its customers throughout the US. These products include: • Life Insurance • Annuity • Investment • Accident and Health Insurance • Financial Institutions

4. AIG AG eSubmission History When we started: • Data & Image Model – January, 2002 • “Ticket” Model – January, 2002 • Image Submission Model – June, 2002 Where we are today: • 3 Image Models Supporting 200+ Agencies • 4 Image and Data Models Supporting 12 Agencies • 2 Ticket Models Supporting 10 Agencies Smart Office App Upload: January, 2007

5. AIG AG eSubmission Future Where we are headed: • Continuing Installations • Evaluating Other Solutions • Enhancing Existing Solutions • Additional Product Support

6. Why eSubmission? The traditional application workflow: Filled with repetition and inefficiencies!

7. Why eSubmission? The Smart Office App Upload workflow: Shaves days off the processing time!

8. Smart Office App Upload • Flexible • Requirements for AIG AG will not impact data required for other carriers. • Reliable • AIG AG application rules are built into the system. • Efficient • Cases received via app upload receive priority handling. • App upload eliminates mail time and fax handling. • At least one processing day is removed at AIG AG’s office.

9. Smart Office App Upload to AIG AG • Coupled with other AIG AG Solutions: • Electronic Signatures • Electronic Policy Delivery • Automated Underwriting • Can save additional time.

10. Electronic Submissions XML and/or Web Status Secure Messaging Automated Requirements Ordering & Matching Automated Underwriting Automated Issue Application Completion New Business Underwriting Policy Delivery & Commissions AIG AG - Streamlining the policy life cycle • Electronic Signatures • eDelivery • eServices • XML Commission Data/On-Line Statements • Intelligent Forms • Electronic Signatures • Paramedical Quality • Ticket • Credit Cards

11. Electronic Submissions XML and/or Web Status Secure Messaging Automated Requirements Ordering & Matching Automated Underwriting Automated Issue AIG AG – Integrating Vendor Services E-Z Data Application Completion New Business Underwriting Policy Delivery & Commissions • Intelligent Forms • Electronic Signatures • Paramedical Quality • Ticket • Credit Cards • Electronic Signatures • eDelivery • eServices • XML Commission Data/On-Line Statements

12. Smart Office App Upload to AG • Future Enhancements: • Additional App Upload Users • Ordering a Teleinterview • Improved Pending Status Feeds • Commission Feeds • Inforce Data Feeds

13. Life Insurance Industry Trends • Streamline Imaging • Establish Data Feeds Throughout Workflow • Utilize New Data Sources Anticipate Change.

14. The importance of being innovative* Study provides perspective on challenges insurers will confront in 2020 and strategies for successful innovation: • What fundamental trends will shape the insurance marketplace? • What strategic challenges will serve as a catalysts for change? • How must the industry evolve to meet the needs of demanding customers? • Can companies distinguish themselves in a market where the playing field is increasingly leveled by technology? *From IBM Global Business Services “Insurance 2020: The Importance of Being Innovative” May 2006

15. Optimizing today’s “business as usual” will not be enough to create value and ensure success in 2020 * Key Findings • Mega-trends will force the industry to innovate • Old modes of thinking threaten the industry’s ability to innovate • Interlopers, (i.e., non-traditional distributors) will increasingly disrupt traditional insurance operations • Industry leadership will require experimentation in operating models, processes, products and customer relationships • Strategic investment in business model innovation today is critical to success in 2020 The old model of insurance has been pushed forward by automation for the past 40 years – future success will come from exploiting new models *From IBM Global Business Services “Insurance 2020: The Importance of Being Innovative” May 2006

16. To what extent will the insurance industry change by the year 2020? * *From IBM Global Business Services “Insurance 2020: The Importance of Being Innovative” May 2006

17. There will be increased partnership and collaboration across stakeholders in 2020? * Success will favor carriers that recognize the power of collaboration and act on it sooner than later* *From IBM Global Business Services “Insurance 2020: The Importance of Being Innovative” May 2006

18. Strong financial performers are more likely to emphasize business model innovation * Business model innovation will allow the insurance industry to improve their financial performance *From IBM Global Business Services “Insurance 2020: The Importance of Being Innovative” May 2006

19. Smart Office App Upload Thank you!