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Enhancing Healthcare in the Western Isles: Community Chaplaincy Listening Initiative

In the Western Isles, the Community Chaplaincy Listening initiative has provided vital support since its pilot phase from March 2010 to March 2011, resulting in 33 referrals and excellent patient feedback. Participants, aged 20-89, reported positive experiences addressing issues like work-related stress, relationship challenges, bereavement, and chronic pain. The service fosters mutually beneficial partnerships among patients, families, and healthcare providers, promoting compassion, continuity, and shared decision-making in care. With only 5 missed appointments, the initiative highlights the significance of effective healthcare collaboration.

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Enhancing Healthcare in the Western Isles: Community Chaplaincy Listening Initiative

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  1. COMMUNITY CHAPLAINCY LISTENING Dave Rigby Western Isles 21st June 2012

  2. Beautiful Isolation

  3. Local Service Provision?

  4. 33 referrals in the pilot phase (March 10- March 11) Patients overwhelmingly reported having a positive experience with the CCL service 41 clients in the second phase to date • Only 5 DNA’s • Age range 20-89 • Multiple issues • Work related stress • Relationship difficulties • Bereavement • Loss of confidence, meaning and purpose • Chronic disease and pain acceptance • Cancer and coping Personal experience

  5. Mutually beneficial partnerships between patients, their families and those delivering healthcare services which respect individual needs and values and which demonstrate compassion, continuity, clear communication and shared decision making Caring and Compassionate staff and services Effective Collaboration and explanation between clinicians, patients and others Continuity of care

  6. Shifting the Balance of Care

  7. Community Chaplaincy Listening in the Western Isles

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