e-Marketing (MAR3880) By Kanghyun Yoon Topic 8 Promotion Strategy Discuss how the Internet technology has changed the way of implementing promotion strategy. Review the nature of promotion. Discuss which types of promotional strategies are suitable for marketing online.
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Review the nature of promotion.
Discuss which types of promotional strategies are suitable for marketing online.
Discuss how to maximize the customer value online.Lecture Outline
Issue 1: How does the Internet technology change the way of implementing traditional promotion strategy?
Issue 2: What is promotion?
Issue 3: Which type of promotion strategy is more suitable for marketing over the internet?
Issue 4: How to utilize the internet technology to maximize the performances of promotional strategy?Issues Regarding e-Promotion Strategy
Transition of the power from the sellers to the buyers.
The Internet as a pull environment as well as a push environment.
One-to-One Marketing Communication
The Internet as a medium for personal touch or contact.
From one-to-many communication to one-to-one communication (using cookies).
Buyers (or Viewers) in Control
Consumers have the power to control or ignore marketing promotion.
However, marketers try to control consumers search effort (e.g., Web page roadblocks, pop-up ads, instant streaming audio for mousetrapping, and so on).
New Communication Tools and Promotion Clutter
Email is an effective tool for communication.
However, there is a situation of promotion clutter, which is caused by email spam, adware, spyware, etc.Impacts of Internet Technology
The company needs to carefully coordinate promotion elements to deliver a clear, consistent, and compelling message about its products.
It is about designing and managing Integrated Marketing Communications (IMC).
Promotion Goals of the Websites:
Build awareness among target audiences (issue: website design and search engine optimization).
Increase site traffic (issue: site stickiness)
Maximize value-added experience with website and product (issue: satisfaction with website and product).
Lead to sales (issue: generation of leads to sales).
Generate loyal customers (issue: generation of loyal customers).What is Promotion?
Step 1: Identifying the Target Audience
Step 2: Determining the Communication Objectives
Buyer-Readiness Stage: Awareness, Knowledge, Liking, Preference, Conviction, and Purchase
AIDA model: Awareness, Interest, Desire, and Action
Hierarchy of Effects model: Think, Feel, and Do
Step 3: Designing a Message (using AIDA model)
Message content, message structure, and message format.
Step 4: Choosing media
Personal vs. non-personal communication channels.
Step 5: Selecting the Message Source
Who delivers the messages?
Step 6: Collecting Feedback
Measures the recall, attitude, purchase intensions, etc.Traditional Communication Strategy
Goals: Build awareness, drive traffic, persuade to make sales, (re)position a product, remind the sales, etc.
Types: E-mail ads, wireless ads, banners, pop-up windows, sponsorships, interstitials, superstitials, etc.
Goals: Stimulate instant sales using temporary inducements, increase store traffic, etc.
Types: coupons, sampling, contests & sweepstakes
Goals: Marketers consider all Internet promotion direct marketing since it is interactive and creates personal contact with audience members, and encourage an immediate sales.
Types: Click-through advertising, email marketing, viral marketing, opt-In opt-out, interactive web catalogs, direct sales using the website
Goals: Create and maintain a favorable image and goodwill, persuade an audience, generate traffic, etc.
Types: Effective design of website, community building, online event, etc.Promotion Types on the Internet
Goal 1: Building Awareness
Website Design: seven Cs of effective website design.
Search Engine Optimization (SEO):
47% of web users use search engine (by Jupiter Media Metrix).
Top 10 results to a search query get 78% more traffic.
How to improve their rankings at search engines: metatags and keywords.
Goal 2: Increasing Site Traffic
Site Stickiness: An indicator of attractiveness of a website.
Total page views/month divided by unique visitors per month.
Sticky features: community building by discussion boards, online chat rooms, and online events, etc.
Goal 3: Maximizing value-added experience with website
Satisfaction with the website:
Satisfaction with information contents and navigation flow (website design).
Goal 4: Generation of Sales on the Internet
Lead to Sales: How to improve conversion rate?
Utilize sales promotion offers such as coupons, sampling, sweepstakes, and so on.Promotional Goals on the Internet
Internet Promotion Metrics
CPM (Cost Per Impressions)
Cost Per Message
CTR (Click-Through Rate)
Cost Per Click
Visitors resulting from click-through
CPL (Cost Per Lead)
CAC (Customer Acquisition Cost)Metrics for Internet Promotion
Hanson, Ward (2000), Principles of Internet Marketing, South-Western College Publishing, Ohio.
Kotler, Philip and Gary Armstrong (2004), Principles of Marketing, 10th ed., Prentice Hall. (see chapter 1 and 2)
Siegel, Carolyn (2006), Internet Marketing: Foundations & Applications, 2nd ed., Houghton Mifflin, New York.
Strauss, Judy, Adel El-Ansary, and Raymond Frost (2006), E-Marketing, 4th ed., Pearson: Prentice-Hall, New Jersey.Reference