U.S. Department of Education. Office for Civil Rights (OCR). OCR Presents: What To Do When OCR Comes Knocking: OCR’s Case Resolution Tools. What Is OCR?.
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Office for Civil Rights
Title VI (race, national origin and color)
Title IX (sex)
Section 504 of the Rehabilitation Act (disability)
Title II of the Americans with Disabilities Act (ADA)
Age Discrimination Act
Boy Scouts of America Equal Access Act
state education agencies
elementary and secondary school systems
colleges and universities
state vocational rehabilitation agencies
OCR also has jurisdiction over certain public entities under Title II of the Americans with Disabilities Act of 1990, such as:
public elementary and secondary school systems
public colleges and universities
public libraries and state vocational rehabilitation agenciesOCR’s Jurisdiction
OCR also provides technical assistance to help institutions achieve voluntary compliance with the civil rights laws that OCR enforces and to help parents and students understand their rights and responsibilities. Technical assistance includes, for example:
OCR's goal is to resolve complaints of discrimination promptly and appropriately. OCR may use a variety of approaches to resolve the complaint.
OCR Case Processing Manual (2008):
OCR will investigate all allegations, which, if true, would constitute a violation of one of the laws it enforces.
(a) the basis for the complaint;
(b) a brief statement of the allegations over which OCR has jurisdiction;
(c) a brief statement of OCR’s jurisdiction over the complaint; and
(d) an indication of when the parties will be contacted.
“Opening the allegations for investigation in no way implies that OCR has made a determination with regard to their merits. During the investigation, OCR is a neutral fact-finder, collecting and analyzing relevant evidence from the complainant, the recipient, and other sources, as appropriate. OCR will ensure that its investigation is legally sufficient and is dispositive of the allegations, in accordance with the provisions of Article III of the Case Processing Manual.”
Investigations and Investigative Determinations
At the conclusion of the investigation,
OCR will determine either:
Early Complaint Resolution (ECR)
Resolution Requested by Recipient Prior to the Conclusion of the Investigation
Chicago Office: U.S. Department of Education
Office for Civil Rights
500 W. Madison, Suite 1475
Chicago, Illinois 60661
Telephone: (312) 730-1560
FAX: (312) 730-1576