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Infusing New Ideas Into the MBA Curriculum AACSB Emerging Curricula Conference Nov. 16, 2002 Panelists/Perspectives Dr. Sarah Gardial/Full Time Program Asst. Dean, MBA Program University of Tennessee Dr. Karen Newman/Part-Time Program Dean University of Richmond

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Infusing new ideas into the mba curriculum l.jpg

Infusing New Ideas Into the MBA Curriculum

AACSB Emerging Curricula Conference

Nov. 16, 2002


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Panelists/Perspectives

  • Dr. Sarah Gardial/Full Time Program

    • Asst. Dean, MBA Program

    • University of Tennessee

  • Dr. Karen Newman/Part-Time Program

    • Dean

    • University of Richmond

  • Dr. Rodney Alsup/Distance Program

    • Sr. Associate Dean, Grad. Business Programs

    • Kennesaw State University


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2002 MBA Roundtable Survey*

  • 195 schools provided information on 470 MBA programs

  • Approx. 65% of the schools reported major program revisions in the last 10 years, most in the last 5 years

  • 23 of the programs reported specifics of current MBA program innovations

*Thanks to Dr. Tom Howard at Denver University


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Significant/Structural Changes: 17 out of 23 responses

  • Moved out of 3 hr/15 week structure

  • Shorter, variable length classes/modules

  • Creation of “tracks” and “themes” which stretch across course content

  • Integrated core classes

  • Revision of core content

  • 1-week “intensives”

  • Switch from quarters to semester (or vice versa)


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Program Adjustments (Often Within An Existing Structure): 11 out of 23 responses

  • Add/subtract classes from core

  • Add/reduce electives

  • Add/alter concentrations

  • Add more emphasis, e.g., e-commerce, global, entrepreneurship

  • Allow more student choice/electives (esp. in first year)


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Changes in Foundation Classes: 11 out of 23

  • 2-3 week “pre-terms”

  • Internet-based instruction

  • Workshops

  • Emphasis on early IT training


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External Environment – Changes In

Economy

Technology

Recruiter demands

Prospective student demands

Rankings

The business environment/conduct

Competitive (MBA) marketplace

Internal Environment – Changes In

Funding/resources

Facilities

College/University goals, strategies, and priorities

Leadership (college or program)

Faculty

Student/alumni satisfaction

Environmental Factors Behind Innovation


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Benchmarking in a Changing Environment: Where’s the focus?

  • Focus on the Outcomes

    • What does the new program look like

    • Identify trends

    • Possibilities for emulation and adaptation

  • Focus on the Processes

    • Most of us are not trained managers

    • Identify the managerial challenges of innovation

    • Lessons learned and pitfalls to be avoided

  • Focus on the Context

    • Exploring the unique combination of market factors, resources, and organizational strengths and weaknesses as drivers of both process and outcomes


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A Part-Time MBA Innovation Example focus?

University of Richmond


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Characteristics of focus?The Richmond MBA

  • 40-50 students per entering class

  • Average age: 27 Average yrs. work: 5

  • Part-time evening program

  • JD/MBA

  • Local market. Students come from the greater Richmond area and stay


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Characteristics of focus?The Richmond MBA (Cont.)

  • Curriculum basically unchanged for 20 years

  • MBA historically seen as secondary to undergrad education

  • RSB has 1/3 of UR undergrads (250 per year) and is developing an international business focus


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A Little History and Context focus?

  • MBA is stepchild

  • Serves local market, competing with two state schools

  • Old curriculum remarkably similar to competitors’

  • Program historically unbudgeted, priced below cost


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A Little More History: focus?Old Program

  • 51 credits

  • 2 electives

  • no concentrations

  • no integration across courses

  • up to 21 credits could be waived for undergraduate business majors

  • students admitted 3 times a year


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Pressures for Change focus?

  • New dean

    • Need for quality to match undergraduate program

    • Need to introduce international dimension to the program

    • Need to use MBA to attract new faculty

    • Need for resources


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(More) Pressures for Change focus?

  • Budget reform

    • Assigning revenues and costs to MBA

    • Generating new net revenue for RSB growth

    • Pricing the program to reflect both costs and quality


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(More) Pressures for Change focus?

  • Complacency

    • Falling enrollments

    • No esprit de corps

    • No loyalty to the University

    • Out of date curriculum

    • No value added to the RSB from the MBA


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The Change Process focus?

  • NOT textbook

  • Developed an EMBA for a corporate client from scratch

    • Opening Week-Long Residency

    • International Residency

    • Capstone Project

    • Coordinated and Integrated Curriculum


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(More of) The Change Process focus?

  • Corporate EMBA was not seen as central to RSB mission

  • Faculty taught off line, on volunteer basis

  • Curriculum developed quickly by Dean, Associate Dean, and faculty committee, in consultation with corporate client


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(More of) The Change Process focus?

  • Stakeholder input in the early design phase (graduates and local executives)

  • New part-time MBA adapted quickly from Corporate EMBA

  • Used momentum from newly constructed EMBA to transform part-time MBA almost overnight


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THE focus? Richmond MBA

  • 54 credits

  • no waivers

  • 4 concentrations

  • one entry-point per year

  • quasi lock step in first year

  • priced to reflect both costs and quality


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THE focus? Richmond MBA

  • Pre-course instruction

  • Web-based or CD ROM

    • Accounting

    • Finance

    • Economics

    • Quantitative Methods


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THE focus? Richmond MBA

  • Opening Residency

    • Two long weekends, one week apart

    • Team-based

    • Content and camaraderie

    • “Live case” learning platform and competition


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THE focus? Richmond MBA

  • International Residency

    • Team-based

    • Summer (7 week course)

    • Company-based consulting projects

    • 2-3 weeks in Richmond, 10-14 days abroad, 2-3 weeks back in Richmond

    • Consulting report presented to company


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THE focus? Richmond MBA

  • Four concentrations

    • Finance

    • Marketing

    • Strategic Leadership

    • Human Resources


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THE focus? Richmond MBA

  • Capstone Project

    • Integrates the program

    • Student developed

    • Company-based

    • Solo or duet


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Benefits of the New Program focus?

  • Students

    • Three different opportunities to integrate knowledge

    • Alternative learning modalities

    • Common core and common experience

  • Faculty

    • Attractive recruiting tool

    • Opportunity to work collaboratively with other faculty

    • Opportunity to develop international content and knowledge

  • RSB

    • Quality orientation matches undergraduate program

    • MBA is financially independent, contributing to RSB growth

    • Student loyalty is higher


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Lessons Learned focus?

  • The devil’s in the details - - need to modify as we go

  • Need for PR is very strong

  • You CAN create a part-time program with all the bells and whistles!


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A Full-Time MBA Innovation Example focus?

University of Tennessee


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Characteristics of UT MBA focus?

  • 90 students per entering class

  • Average age: 28 Work experience: 3-5 yrs

  • Lock-step program

  • Two dual degrees (with law and engineering)

  • Virtual marketplace monopoly (in Knoxville)

  • Prospective students have a southeastern US bias, but national/international coverage

  • Local job market is extremely limited – recruiters come from all over the country and placement is geographically dispersed


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Characteristics of UT MBA (Cont.) focus?

  • Seen as curriculum innovator and flagship program in college (the laboratory)

  • UT CBA has approx. 3000 business undergrads, 4 EMBAs, an extremely strong executive education mission

  • State school – historically and perpetually under funded (lean and mean!)


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Evolution of UT MBA Program focus?

30 year life cycle

10 year

life cycle

  • Chapter Two

  • “Every Manager” in first year

  • integrated first year, year-long case

  • discipline-based concentrations

  • Leadership/Comm. emphasis

  • Chapter One

  • “traditional” MBA

  • non-integrated

  • focus on discipline skills

  • Chapter Three

  • 17-month

  • Integrated core (w/in- and across-firm integration)

  • Pre-internship concentration classes


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Internal focus?

Enthusiasm over Chapter Two was waning - hard to attract and retain best faculty

Solving design flaws in Chapter Two required a new structure

Better utilization of college resources – need to balance program delivery efficiency with our “high touch” values

Continue to lead curriculum innovation in other graduate programs in the college

External

Need to align program content with changing business environment

Need to align program content with CBA core competencies

Stronger program positioning in a competitive MBA market (niche)

Customers (students and recruiters) were asking for shorter programs

UT Pressures for Chapter Three


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Managing the Innovation and Communications Process focus?

  • Identification of departmental liaisons from primary/secondary groups

  • White Papers

  • Web site

    • Minutes of all meetings

    • Early ideas/Drafts

    • Progress reports

  • Meetings/presentations

    • Departments

    • College

    • Recruiters

    • Advisory Council

    • Students

Primary Group

Secondary Group

Communication

Faculty/Depts.


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Stakeholder Involvement focus?

  • CBA Faculty

  • Alumni

  • Current Students

  • Corporate Managers and Recruiters

  • Academics

  • MBA Admissions Director

  • MBA Career Services Director

  • Joint Program Partners

    • College of Engineering

    • College of Law


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UT MBA 17-Month Structure focus?

April

May

Mid-May

- August

August-December

July 30-March

Career Development

Internship &

Web-Based

Computer

Simulation

Concentrations, Electives, and Capstone

What Every Manager Needs To

Know

Concentration

“Hubs”

Integrated Value Chain

Management

Integrated Core


What every manager needs to know l.jpg

Environmental focus?

Analysis

Decision Making

Analysis

What Every Manager Needs To Know

Financial Results

Strategic Planning

Corporate

SBU

Strategy Implementation

(see Integrated Supply

Chain Management)

Personal Tool Box

People Skills

  • Global

  • Legal

  • Economic

  • Etc.

  • Communication

  • Leadership

  • Change Management

  • Etc.

  • Quantitative/Finance Skills

  • Statistics

  • Models for Decision Making

  • Etc.


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What Every Manager Needs To Know About Integrated Value Chains

Demand Mgmt

Focal Firm

Supply Mgmt

Demand

Planning

Procurement

Sales

Forecasting

Operations

Inbound

Outbound

Logistics

Strategy

Logistics

Sales

Order

Mgmt

Process

Process

Customer

Relationship

Management

Supplier

Design

Mgmt

Relationship

Mgmt

Resource Mgmt

Tax

Budget

Cost-based

Implications

planning and controls

decisions

Performance

Make/Buy

Measurement

Value Chain Integration

Technology, Dynamics, Principles


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First Year “Panorama” Chains

Late July

May

What Every Manager Needs to Know

Environmental

Analysis

Decision Making

Tools

People Skills

Strategy

Hub Course

Finance

Global

Career Development

Core I - Basics

Customer

Relationship

Mgt.

Operations Strategy

Logistics,

Proc. &

Supplier

Rela.

Process

Design &

Mgt.

Resource

Mgt.

Hub Course

Demand

Planning

What Every Manager Needs to Know about Integrated Value Chains

CORE I BASICS :Ropes Course, Computer Basics, Career Development Basics, Negotiation Skills, Statistics Fundamentals, Communications and Team Skills, Accounting Basics


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Second Year “Panorama” Chains

May

December

“The Marketplace” delivered via distance during summer internship, for 3 credit hours

Concentrations: 6 credit hours, concentrations available in Marketing, Logistics, Operations, Finance

Capstone Experience:

1 credit hour

Electives: 3 credit hours

Notes:

Classes should be scheduled during Fall, second semester, on MW, allowing T, Th, and F for interviewing/job search activities.

12 credit hours required for Summer/Fall II. Students may take extra electives if they so desire


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Special Touches Chains

  • Core I- Ramping Up (7/30-8/19)

  • IT integration in the core curriculum

  • The Virtual Marketplace Simulation (summer)

  • Spotlight Companies:

    • FedEx, Amazon.Com, P&G, Lowe’s, Daimler-Chrysler, Enron, American Airlines, Dell

  • The Capstone Experience

    • A “real world” case pitting the teams against each other

  • Town Meetings and Coffees


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Benefits of the New Program Chains

  • Students

    • better integration of material (both within and across the organization)

    • better preparation prior to internships (hub courses)

    • lower opportunity costs (17 months)

  • Corporate Recruiters

    • employees with a broader contextual understanding (integrated value chain management)

    • better prepared interns

    • less wait between internship and full time employment

    • “off cycle” recruiting (December graduation)

  • CBA/UT

    • better resource utilization

      • modules, shorter program, fewer and more focused concentrations and electives, multi-modal

      • stronger marketplace positioning around CBA competencies

      • more capacity to grow numbers of MBA students (class of 150)


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Lessons Learned for Next Revision Chains

  • Rethink the “Fast Track” (1 ½ year) time line – too much JIT delivery

  • You CANNOT over-communicate

    • With faculty (regardless of involvement)

    • With staff

    • With alumni and students in the “old” program

    • With in-coming/prospective students

    • With recruiters


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A Distance MBA Innovation Example Chains

Kennesaw State University


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The Georgia WebMBA ChainsTMProgram Governance

  • Designed & administered by five University System of Georgia institutions

  • Program Dean selected from participating institution

  • Program coordinated by fulltime director

  • Each institution is responsible for recruiting & enrollment activities

  • Program faculty are graduate faculty members of each institution

  • Each course in the curriculum is approved by the curriculum committee of each institution


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The Georgia WebMBA ChainsTM Program Business Model

  • $350 per credit hour for Georgia residents & $1,000 per credit hour for non Georgia residents

  • Base tuition resides with applicant’s home institution

  • Residual tuition less program direct operating expenses is shared equally


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The Georgia WebMBA ChainsTM Program Business Model

  • Each institution provides:

    • Two faculty

    • Student services support for their enrolled students

    • Recruitment & enrollment support

    • Technology support for faculty (students provide own ISP)


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The Georgia WebMBA ChainsTM Program Characteristics

  • Annual cohort start limited to 35 students, 7 from each institution

  • Three 2.5 day weekend face-to-face meetings

  • 10 course, 30 semester hour lockstep program

  • Applicants must have undergraduate business core for admission

  • 18 month program

  • WebCT platform


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The Georgia WebMBA ChainsTM Program Statistics

  • Cohort #1:

    • Started January 2001 with 29 students

    • Ended August 2002 with 24 graduates

    • Success rate = 83%

  • Cohort #2:

    • Started January 2002 with 31 students

    • Current enrollment = 27 students

    • Success rate to date = 87%

  • Cohort #3:

    • Started August 2002 with 34 students

    • Current enrollment = 32 students

    • Success rate to date = 94%


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The Georgia WebMBA ChainsTM- Why?

  • Serve remote areas of Georgia

  • First to market in Georgia

  • Share risk of start-up

  • Share cost of start-up

  • Add to product line

  • Demonstrate technology expertise

  • Address perceived trend


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The Georgia WebMBA ChainsTM –How?

  • One year of planning by Deans

  • One year of planning by MBA program directors

  • One year of:

    • Course development

    • Faculty development

    • Marketing & recruiting

  • Some University System of Georgia in-kind support

  • Some University System of Georgia dollars spent on behalf of program


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The Georgia WebMBA ChainsTM –Lessons

  • Collaboration across institutions can happen

  • Campus policies & procedures can be “bent” without “breaking”

  • The business model appears to be working

  • Program has generated significant interest in scholarship by faculty teaching in program


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The Georgia WebMBA ChainsTM –Lessons

  • Face-to-face interventions appear to reduce attrition

  • Investments in faculty development generate significant returns

    • Course quality

    • Instructional quality

    • Student attrition

    • Faculty commitment

    • Reduced faculty burnout


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Questions? Chains


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