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BUSINESS PROCESS REENGINEERING. “An organizational make-over” “Reengineering is new, and it has to be done.” Peter F. Drucker. BUSINESS PROCESS REENGINEERING. The search for, and implementation of, radical change in business processes to achieve breakthrough results

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BUSINESS PROCESS REENGINEERING


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business process reengineering

BUSINESS PROCESS REENGINEERING

“An organizational make-over”

“Reengineering is new, and it has to be done.”

Peter F. Drucker

business process reengineering2
BUSINESS PROCESS REENGINEERING
  • The search for, and implementation of, radical change in business processes to achieve breakthrough results
  • Synonyms: business process redesign, business transformation, process innovation, business reinvention, change integration
  • Starting point: clean sheet of paper
business process reengineering3
BUSINESS PROCESS REENGINEERING
  • Start from the future and work backwards
  • BPR is not easy - serious work
  • BPR is not free - financial & cultural
  • BPR often driven by fear and greed
  • Change is a “struggle”; BPR is a “war”
bpr lessons learned
BPR: LESSONS LEARNED
  • Get the strategy straight first
  • Lead from the top
  • Create a sense of urgency
  • Design from the outside in (customer)
  • Combine top-down & bottom-up efforts
bpr strategy
BPR: STRATEGY*
  • Stakeholder Assessment - shareholders, customers, employees
  • Determine which stakeholder expectations should be met to gain competitive advantage
  • Determine how to redesign to meet expectations
  • Map out IT solutions to support
  • Develop & implement new processes, etc.

* Adapted from A.D. Little Inc.

software reengineering
SOFTWARE REENGINEERING
  • RESTRUCTURING - Transforming unstructured (“spaghetti code”) code into structured code equivalent [10% penetration]
  • REENGINEERING - Gradually “clean up” old software without affecting user functionality
  • REVERSE ENGINEERING - Uncover or rediscover the design specification from existing code; then apply forward engineering
reverse engineering
REVERSE ENGINEERING

Business

Functions

Program

Source

Code

Structure

Chart

Data Flow

Diagram

Business

Functions

& Data

Object-Oriented Model

reverse engineering8
REVERSE ENGINEERING

Data

Dictionary

Business

Data

Program

Source

Code

Entity-Relationship

Diagram

Business

Functions

& Data

Object-Oriented Model

reverse engineering9
REVERSE ENGINEERING

Portfolio Analysis

High

2/3

Technical Quality

1

3/2

Low

Low

High

User Satisfaction