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Susan Azar Workers’ Compensation Manager. Title. Vision: Design, Build & Sell the World’s Best Vehicles. Vision: Design, Build & Sell the World’s Best Vehicles. General Motors Facts. Global scale GM does business in more than 140 countries Over 73% of GM sales are outside of the U.S.

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slide1

Susan Azar

Workers’ Compensation Manager

Title

slide4

General Motors Facts

  • Global scale
  • GM does business in more than 140 countries
  • Over 73% of GM sales are outside of the U.S.
  • GM's largest markets, in sales are: China, US, Brazil, UK, Germany
  • Employment
  • GM employs 209,000 people globally
  • U.S. employment is 79,000: 26,000 salaried / 53,000 hourly
  • Facilities
  • Globally - 71 assembly facilities / 87 manufacturing facilities
  • U.S. - 11 assembly facilities / 30 manufacturing facilities
slide7

Evolution of Program Administration

  • Decentralized Claims Administration
  • Self Administered Claims
  • Plants were independent
  • Paper Claim Records
  • Regional Claims Administration – early 1990’s
  • Self Administered Claims
  • Claims were handled at Regional Centers
  • Electronic Record Keeping System
  • Centralized Claims Administration – 1996 - Current
  • Claims Administration by TPA
  • GM Employees Provide Oversight
  • Industry Standards
  • JURIS – Sedgwick’s Claim System
slide8

Organizational Structure

  • Workers’ Compensation
  • Report to Global Human Resources – Employee Benefits
  • Work closely with Corporate Risk Management (Treasury) responsible for placement of Insurance & Collateral
slide9

WC Program Responsibility

  • Responsible for Self-Insurance Administration
    • Relationships with State Agencies
    • Annual Renewals, Reporting Requirements, Assessments
    • Sedgwick Data Analyst provides assistance
    • Responsible for oversight of TPA for Claims Administration
    • Third Party Administrator - Sedgwick CMS (since 1996)
    • WC, Sickness & Accident, Extended Disability, FMLA (Pilot)
    • Sedgwick Staff of ~120 people
    • Utilization Review
    • Bill Review
    • Provider Networks
    • Various Vendor Management Relationships
      • Vocational Rehabilitation (Voc Rehab)
      • Independent Medical Exams (IME)
      • Special Investigations (Surveillance)
      • Medicare Set-Asides (MSA)
      • Structured Settlements
slide10

Insurance & Collateral

  • Broker – Aon (Casualty)
  • Chartis – Insurer (Excess & High Deductible)
  • Surety – Traveler’s
slide11

Other GM Departments

  • Health Services
  • Report to Global Human Resources
  • Most Facilities have Medical Departments
  • Health & Safety
  • Report to Labor Relations/Manufacturing
  • Legal / Litigation
  • Outsourced Defense Attorney Model
slide15

Internal Challenges

  • Internal
  • Reducing Lifetime Claims & Impact to Liability on Balance Sheet – 82%
  • NJR (No Job Available) / Return to Work Obstacles
      • Plant Closings
      • Union/Labor Culture
      • Work in Teams
  • Recent Increase in Loss Frequency
      • Overtime
      • Relocated Employees
  • Litigation
      • MI – related to Benefit Coordination
      • TN – related to change from Old to New GM
slide16

External Challenges

  • External
  • Economic Climate
    • Employee Relocations
    • Consumer Demand
  • Price of Gasoline
  • Employee Friendly State Laws
slide17

Opportunities

  • Leveraging Relationship with Plant Medical+
  • Succession Planning for Staff
slide18

General Motors Financial Facts

6/1/2009 General Motors Corporation Files for Bankruptcy

7/10/2009 General Motors LLC Emerges from Bankruptcy

4/21/2010 Government Loan Paid-off ahead of schedule - with interest11/3/2010 Initial Public Offering raises $23 B

11/18/2010 US Treasury Department reduced ownership from 61% to 33%

12/31/2010 2010 Net Income attributable to common stockholders of $4.7 B

5/5/2011 Q1 2011 Net Income of $3.2 B