Steps to fix network connection issues on netflix devices
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Call 1855-856-2653 Steps to fix Network Connection Issues on Netflix devices - PowerPoint PPT Presentation

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If you\'re one of them who are facing Network connection issues like Frequent rebuffering or loading, error messages stating \"Cannot Connect to the Internet,\" or trouble playing a movie or TV show on your mobile or tablet device generally indicate a slow or interrupted Internet connection, then follow these precise steps to resolve the issues.

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Restart your network home
Restart Your Network Home

  • Turn off your mobile device.

  • Unplug your modem (AND your wireless router, if it's a separate device) from power for no less than 30 seconds.

  • Plug in your modem and wait until no new indicator lights are blinking on. If your router is separate from your modem, plug it in and wait until no new indicator lights are blinking on.

  • Turn your device back on and attempt to stream Netflix again.

Try a different internet connection
Try a different Internet connection

  • Attempt to connect to a different Wi-Fi network in range of your device.

  • Bring your device to a neighbor's or friend's house and attempt to stream.

  • If you have the ability to access a cellular data network on your device, try using it to connect to Netflix. While we generally don't advise streaming over a data network as a fix, it's a good way to see if a home network configuration issue is what's keeping you from streaming reliably.

Restore your isp s default settings
Restore your ISP’s default settings

If you've modified your device for custom connection settings, we recommend using your Internet service provider's default settings. If you are connecting with a Virtual Private Network, disable it and connect directly with your home Internet. If you have changed your device to a custom DNS setting, try resetting your device to acquire DNS automatically. If you are unsure how to complete any of these steps, reach out to the manufacturer of the device for more assistance.

Improve your wi fi signal
Improve your Wi-Fi signal

  • Move your router to a new location to improve signal strength--you'll usually see better reception throughout your home if the router is in a central location.

  • Wireless interference can cause big problems when trying to connect over Wi-Fi. Cordless phones, microwave ovens, or other wireless devices near your router can all cause wireless interference, so move them away from your wireless router.

  • Elevate your router off the floor. A router on top of a bookshelf or desk will give you better reception than one that's hidden behind it.

If you are still having trouble connecting to Netflix, you'll want to contact the person that set up your home network. They should be able to help resolve network connectivity issues by determining if your router is properly set up to communicate with the other devices on your home network.

If you're having network connection issues while trying to stream Netflix, the steps above are a great place to start. For more info visit at www.netflixcomactivate.comor call at 1855-856-2653