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Benchmarking in Water Utilities: Perspectives for Regulators and Policy Makers from the 2014 Danube Conference

This document presents insights from the 2014 Danube Water Conference in Vienna, discussing the role of benchmarking for water utilities and regulatory bodies. Featuring perspectives from the International Water Association, it outlines how benchmarking serves as a tool for performance improvement through the systematic adaptation of best practices. The text stresses the need for common understanding between utilities and regulators, emphasizing the importance of data sharing, coordination, and agreement on public and private data for effective benchmarking activities.

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Benchmarking in Water Utilities: Perspectives for Regulators and Policy Makers from the 2014 Danube Conference

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  1. BenchmarkingFor utilities? For regulators? For Policies? 2014 Danube Water Conference Vienna, May 2014

  2. Two different views • For utilities? International Water Association “A tool for performance improvement through systematic search and adaptation of leading practices”. • For regulation and policies? Regulation Body of Knowledge“A means of quantifying the relative performance of companies or divisions (such as regional distribution companies)”

  3. Information for what? • Agree on basic principles of benchmarkingactivities under the Program • This is your chance to shape theProgram’s benchmarking activities! Source: Dane 2013

  4. Assessment vs. improvement? Improvement • Voluntary • Closed • Best practices • Self motivation Assessment • Mandatory • Public • Best performers • Accountability

  5. No right or wrong • Utilities • Austria • Serbia • Hungary • Netherlands • Regulators • Albania • Kosovo • Portugal Romania

  6. For utilities: In Sigmund Freud

  7. For regulation and policies: here

  8. Can they reconcile? • Different purposes need different information • But common definitions and data sharing • Coordination between regulators / ministries and utilities • Agreement on public vs. private data • Good faith

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