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Ford Lincoln

Ford Lincoln of Franklin is ranked #1 in customer service & offers exchanges & a Lifetime Warranty.

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Ford Lincoln

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  1. CONTENTS • CEO’s Message -------------------------------------------- 3 • Introduction ------------------------------------------------ 4-5 • Amber Loyalty Programme ------------------------------- 6 • Vehicle Insurance, Registration and Renewal------------ 7 • Addresses and Timings ------------------------------------ 8-9 • When do I service my vehicle?---------------------------- 10 • How do I book my vehicle for service?------------------- 11 • Ford and Lincoln Road Assist ---------------------------- 12 • Added Value Services ------------------------------------- 13 • Quick Service ---------------------------------------------- 13 • Extended Service Plans (ESP) ---------------------------- 14-15 • Rent a Car Service ----------------------------------------- 15 • Useful Information ------------------------------------------ 16

  2. CEO’S MESSAGE Dear Customer, On behalf of the company, I would like to take this opportunity to thank you for purchasing your vehicle from Al Tayer Motors/Premier Motors. We are committed to delivering the highest standards of customer service and making your vehicle ownership experience a pleasurable one. This booklet is meant to answer your most frequent queries and contains brief descriptions of our extensive services as well as important information and key contacts. Thank you for choosing Al Tayer Motors/Premier Motors. Yours Sincerely, Ashok Khanna Chief Executive Officer 3

  3. INTRODUCTION Al Tayer Motors is part of Al Tayer Group, a diversified regional business established in 1979 with its headquarters in Dubai, UAE. Since its inception, the Group has grown rapidly and currently operates in 12 countries in the Middle East and beyond, with over 8,500 employees. Al Tayer Group operates leading, quality-focused businesses in automobile sales and service, luxury and lifestyle retail, perfumes and cosmetics distribution, engineering as well as interiors contracting. The Group’s portfolio includes several of the world’s leading brands such as Armani, Bloomingdale’s, Bvlgari, Ford, Lincoln, Jaguar, Land Rover, Range Rover, Ferrari, Maserati, Gap and Harvey Nichols. The Group operates over 180 stores across multiple markets in the Middle East. In addition, Al Tayer Group has investments in commercial real estate, contracting, supply chain management, precision tools manufacturing and travel agency services. The Group’s value system is committed to excellence in delivering quality and customer service by empowering employees, celebrating diversity and encouraging thought leadership, within an ethics-driven corporate culture. The Group supports various charitable and sporting initiatives that promote the culture and heritage of the UAE. 4

  4. INTRODUCTION Al Tayer Motors was established in 1982 and represents major European and American automobile manufacturers: Ford, Lincoln, Jaguar, Land Rover, Range Rover, Ferrari, Maserati, Spyker, DAF Trucks and Ford Trucks across the UAE. With a growing network of sales, service and parts centres across Abu Dhabi, Al Ain, Dubai, Sharjah, Ras Al Khaimah and Fujairah, the dedicated team of more than 2,100 professionals is committed to taking customer satisfaction to higher levels. In Abu Dhabi and Al Ain, Ford, Lincoln, Jaguar, Land Rover, Range Rover, Ferrari and Maserati are represented by Premier Motors, a subsidiary of Al Tayer Motors. Al Tayer Motors is the exclusive representative for National Car Rental and Alamo in the UAE. 5

  5. AMBER LOYALTY PROGRAMME The Amber Loyalty Programme spans over 200 Al Tayer Group retail stores in the UAE, Bahrain and Kuwait. Rewards can be earned and redeemed across some of the biggest names in Fashion, Beauty, Jewellery, Home and Automotive. At Al Tayer Motors and Premier Motors customers can enroll in the Amber Loyalty Programme upon purchase of a vehicle. The programme is structured across 3 tiers determined by points accumulated in a 12 month cycle from the date of enrollment. KEY BENEFITS: Feel Privileged: Collect Amber Points every time you shop across Fashion, Beauty, Jewellery, Home and Automotive. Feel Special: Get Priority Access to Exclusive Designer Previews and Special Events. Feel Gifted: Enjoy the Amber Private Offer plus Bonus Points during your Birthday and Membership anniversary weeks. Earn Amber Points for every purchase made at the ‘Earning Partner’ stores (points can be earned only on full price merchandise). A list of these stores is available for easy reference at www.myamber.ae or call: 800 26237 6

  6. VEHICLE INSURANCE, REGISTRATION AND RENEWAL We are here to help. We can arrange insurance quotations and guide you through the re-registration process at any of our dealerships. With no obligation to buy, we can ensure you have a choice of competitive premiums from insurers offering the best possible protection in the event of accident, theft or damage. For more information, please contact your nearest showroom: Approved Pre-Owned Vehicles Showrooms: New Vehicles Showrooms: Abu Dhabi, Khalidiya Abu Dhabi, Mussafah Dubai, Al Ittihad Road Dubai, Sheikh Zayed Road Fujairah, Haleefat Street Ras Al Khaimah, Rafaa Sharjah, Sheikh Mohammed bin Zayed Road Abu Dhabi, Khalidiya Abu Dhabi, Mussafah Al Ain, Sanaiya East Al Ain Street Dubai, Al Ittihad Road Dubai, Garhoud Dubai, Sheikh Zayed Road Fujairah, Haleefat Street Ras Al Khaimah, Rafaa Sharjah, Sheikh Mohammed bin Zayed Road Sharjah, Al-Wahda Street To contact any of the above New or Pre-Owned Vehicles Showrooms call:800 MOTORS (668677) Timings: 8:00 am to 8:00 pm Saturday to Thursday / 4:00 pm to 8:00 pm on Fridays (Excluding Al Ain, Garhoud, Ras Al Khaimah, Fujairah and Sharjah Al-Wahda Street showrooms). For Ramadan timings, please call your specific showroom. 7

  7. ADDRESSES AND TIMINGS - SERVICE Service Addresses: Abu Dhabi, Mussafah Al Ain, Sanaiya East Al Ain Street Al Ain Body Shop, Sanaiya East Al Ain Street Dubai, Sheikh Zayed Road Dubai, Al Quoz Industrial Area Dubai, Garhoud Dubai Body Shop (accident/body repair) Dubai, Al Khabaisi Fujairah, Haleefat Street Ras Al Khaimah, Rafaa Sharjah, Sheikh Mohammed bin Zayed Road Timings: 7:30 am to 05:30 pm Saturday to Wednesday and 07:30 am to 01:30 pm on Thursday. Sheikh Zayed Road, Dubai and Mussafah, Abu Dhabi, have extended opening till 11:30 pm Saturday to Wednesday and till 7:00 pm on Thursday. - All service centers are closed on Fridays and national holidays. - To contact any of the above service centres call:800 MOTORS (668677) For Ramadan timings, please call your specific service centre. 8

  8. ADDRESSES AND TIMINGS - SHOWROOMS Approved Pre-Owned Vehicles Showrooms: New Vehicles Showroom Addresses: Abu Dhabi, Khalidiya Abu Dhabi, Mussafah Dubai, Al Ittihad Road Dubai, Sheikh Zayed Road Fujairah, Haleefat Street Ras Al Khaimah, Rafaa Sharjah, Sheikh Mohammed bin Zayed Road Abu Dhabi, Khalidiya Abu Dhabi, Mussafah Al Ain, Sanaiya East Al Ain Street Dubai, Al Ittihad Road Dubai, Garhoud Dubai, Sheikh Zayed Road Fujairah, Haleefat Street Ras Al Khaimah, Rafaa Sharjah, Sheikh Mohammed bin Zayed Road Sharjah, Al-Wahda Street New Vehicles Showroom Timings: 8:00 am to 8:00 pm Saturday to Thursday / 4:00 pm to 8:00 pm on Fridays (Excluding Mussafah, Al Ain, Garhoud, Ras Al Khaimah, Fujairah and Sharjah Sheikh Mohammed bin Zayed Road showrooms). Approved Pre-Owned Vehicles Showrooms Timings: 8:00 am to 8:00 pm Saturday to Thursday / 4:00 pm to 8:00 pm on Fridays (Excluding Mussafah, Al Ain, RAK, Fujairah and Sharjah Sheikh Mohammed bin Zayed Road showrooms). For Ramadan timings, please call your specific showroom. To contact any of the above New or Pre-Owned Vehicles Showrooms call:800 MOTORS (668677) 9

  9. WHEN DO I SERVICE MY VEHICLE? All Ford petrol engine vehicles, with model year 2009 and later, should be serviced every 10,000 km or six months, whichever comes first. i.e., service on vehicle will be due on completing either six months or 10,000 km from the last service date/mileage. Diesel vehicles should be serviced every 5,000 km or three months whichever comes first. For routine service, customers are requested to book their vehicle in advance to avoid any delay. Please refer to page 11 to book your vehicle for service. Vehicles encountering driving or safety issues require no booking and should be brought immediately to your nearest Al Tayer Motors or Premier Motors service centre. *Please note that certain exclusions may exist, in the case of vehicles experiencing severe operating conditions. Such exclusions will be informed by your Service Advisor. *Failure to do service at prescribed interval may void warranty. 10

  10. HOW DO I BOOK MY VEHICLE FOR SERVICE? You may book a service appointment by calling 800 MOTORS (668677) for any of the service centres listed below: Abu Dhabi, Mussafah Al Ain, Sanaiya East Al Ain Street Al Ain Body Shop, Sanaiya East Al Ain Street Dubai, Sheikh Zayed Road and Al Quoz Industrial Area Dubai, Garhoud Dubai, Al Khabaisi Fujairah, Haleefat Street Ras Al Khaimah, Rafaa Sharjah, Sheikh Mohammed bin Zayed Road You may also e-mail your booking request to info@altayermotors.com / info@premier-motors.ae or visit our websites www.altayermotors.com / www.premier-motors.ae to book an appointment. Appointments booked through e-mail and/or the website will take 24 hours to be confirmed. In order for us to confirm your appointment, please include your telephone number and prefered timings. Making an appointment for intended service will allow us to schedule your vehicle for inspection. 11

  11. FORD AND LINCOLN ROAD ASSIST Ford Road Assist (for vehicles covered under this programme) offers 24-hour roadside assistance that covers you against cases such as starting problems, flat tyre, out of fuel and lock out. Call 800-4131 to get connected. Prior to calling, please ensure the vehicle identification number (VIN) is available with you. VIN can be found on vehicle registration card (Mulkiya) or on the driver door sticker. If your vehicle is not covered under this programme, the service will be offered on a chargeable basis, which should be discussed with the “Ford Road Assist” representative before using this service. I HAVE A PROBLEM. WHAT SHOULD I DO? In case you experience any driving or safety related issues, please bring your car to the nearest service centre. No booking or pre-calls are required. If you experience a breakdown, please call FORD ASSIST (in case your vehicle is covered) or call the nearest service centre. 12

  12. ADDED VALUE SERVICES* In order to provide maximum comfort to our valued customers, the following services are available at Al Tayer Motors: - Customer lounge - Free wireless internet - PC stations with internet access - Kids play area - Shuttle service to specified locations at specified timings - Rent A Car facility - Access to showrooms with workshop view * Selected locations. QUICK SERVICE In cases where only service is required and no additional concerns are apparent, customers can avail of the Quick Service facility. Service will be completed within two hours while customer is waiting. We recommend customers pre-book. Major service like 50,000 km/100,000 km are not under “Quick Service” purview. 13

  13. EXTENDED SERVICE PLANS (ESP) Premium Care Warranty (PCW): Al Tayer Motors and Premier Motors customers are entitled to purchase the Ford Warranty Extension package (PCW) that provides coverage on more than 500 components on Ford and Lincoln vehicles. This will reduce repair cost after Standard Warranty expiry and will protect customers against unexpected expenditure. Ford/Lincoln customers can purchase this Warranty Extension package as long as vehicle mileage is less than 60,000 km and vehicle age is less than 3 years. Please ask your Service Advisor for more details. Salient features and benefits: 1. Rental car reimbursement up to AED 100 per day for Ford and AED 125 per day for Lincoln owners for a maximum period of 10 days from 2nd day onwards. 2. Warranty extension stays with the vehicle. 3. Warranty directly from Ford Motor Co. Bundle Offer: Customers who own vehicles which are out of warranty, PCW and ESP can buy bundle offer and get 30% discount on parts and 10% on labour Advantages: 1. Peace of mind - Service by Ford technicians 2. Value for money - Genuine parts and service with special discount 3. Best resale value 4. Ease of payment - Interest free installment through Emirates NBD Credit Card 14

  14. EXTENDED SERVICE PLANS (ESP) Premium Maintenance Plan: Al Tayer Motors and Premier Motors Customers are entitled to purchase Extended Service Plans (ESP - Premium Maintenance Plan) if your vehicle comes with 3 years/60,000 km free service. You can also upgrade the package to 5 year/100,000 km, 5 years/120,000 km, 5 years/160,000 km and 5 years/200,000 km by paying extra. Please contact your Service Advisor for details. Advantages: 1. Save approximately 40 % on service bills 3. Enhance resale value. Stays with the vehicle Terms and Condition apply 2. Shield against future cost escalation 4. Accepted in all Middle East Ford dealerships RENT A CAR SERVICE Rental Cars UAE is available at the following M06 Bin Thani Avenue, Al Garhoud near Emirates Aviation College : Black Tower, Lake level, Cluster G, Jumeirah Lake Towers, Dubai Tel: +971 800 22799, E-mail: info@rentalcarsuae.com https://rentalcarsuae.com/ 15

  15. USEFUL INFORMATION Emergency Numbers: - Police: 999 - Ambulance: 999 - Civil Defence: 997 - Dubai Police General Department: 04-6096619 (HQ) - Dubai Police General Department:04-2694444 (Traffic) - Abu Dhabi Police General Department: 02-4461461 - Sharjah Police General Department: 06-5633333 - Ajman Police General Department: 06-7409999 - Umm Al Quwain Police General Department: 06-7656662 - Ras Al Khaimah Police General Department: 07-2356666 - Fujairah Police General Department: 09-2224411 - Al Ain Police General Department: 03-7636232 Salik: - www.salik.ae - 800 – SALIK (72545) - Customer Contact: customerservice@salik.ae - Corporate Contact: fleets@salik.ae Useful Websites: - Ford – www.me.ford.com - RTA – www.rta.ae - Dubai Police – www.dubaipolice.gov.ae - Abu Dhabi Police – www.adpolice.gov.ae - Al Tayer Motors – www.altayermotors.com - Premier Motors – www.premier-motors.ae 16

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