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RCAC: An Evolving Model For Consumer Engagement in a Public Health Plan. Auleria Eakins, MPA Manager, Community Outreach and Education Idalia Chitica Lead Community Field Specialist. Goal of today’s discussion:. L.A. Care Background. The Nations largest public health plan.

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Rcac an evolving model for consumer engagement in a public health plan

RCAC: An Evolving Model For Consumer Engagement in a Public Health Plan

Auleria Eakins, MPA

Manager, Community Outreach and Education

Idalia Chitica

Lead Community Field Specialist



L a care background
L.A. Care Background Health Plan

  • The Nations largest public health plan.

  • Serving over 800,000 of Los Angeles County’s low –income and vulnerable residents.

  • Enabling legislation required the creation of committees for member advocates (Regional Community advisory Committees)


Goals of the rcac
Goals of the RCAC: Health Plan

  • Provide member feedback to the BOG on key healthcare issues.

  • Support L.A. Cares strategic initiatives.

  • Advocate for improving the health and well being of their communities.


Goals of the rcac1

Goals of the RCAC: Health Plan

Improve their own health and well being.

Set priorities for health education and outreach programs based on identified needs of the communities they serve.

Build collaborative relationships with cbo’s in support of identified needs.


Staff focus
Staff Focus Health Plan




One major accomplishment
One Major Accomplishment Health Plan

Board of Governors approved the RCAC’s motion

to implement a family premium to save Healthy

Kids Insurance Program.

As result of this effort:

  • The Healthy Kids Insurance Program was saved.

  • 71% of membership retained.


What is our community health improvement project chip
What is our Community Health Improvement Project (CHIP)? Health Plan

  • Grassroots effort that educates and empowers consumer members to assist L.A. Care Health Plan to conduct primortial health education throughout Los Angeles County.


Chip outreach
CHIP Outreach Health Plan


C h i p topics based on l a cares strategic initiatives
C.H.I.P. Topics Based on Health Plan L.A. Cares Strategic Initiatives


Chip outreach1
CHIP Outreach Health Plan



Chip accomplishments

CHIP Accomplishments Health Plan

37,640


Rcac an evolving model for consumer engagement in a public health plan

Health Promoters Health Plan



Multiethnic health promoters program1
Multiethnic Health Plan- Health Promoters Program

  • Launched in 2007

  • Volunteer RCAC members trained by established community partners (ADA, Behavioral Health Services, Partners for Progress)

  • 51 certified Health Promoters

  • Collaborate with L.A. Care’s Health Educators(MPH) to conduct trainings at Regional Community Advisory meetings, local community based organizations and at L.A. Cares Family Resource Centers(2)





Our dedicated staff
Our Dedicated Staff Health Plan


Rcac an evolving model for consumer engagement in a public health plan

Thanks! Health Plan