Understanding Return & Refund Policy Poet robson: A Guide by Poet Robson

1. Understanding Return & Refund Policy Poet robson: A Guide by Poet Robson Return & Refund Policy at Poet Robson At Poet Robson, we pride ourselves on providing our customers with exceptional jewelry crafted with the utmost care and precision. We understand that shopping for premium jewelry online can be a unique experience, and we want to ensure that you feel confident in your purchase. Return & Refund PolicyPoet Robson is designed to make your shopping experience seamless and stress-free, allowing you to shop with peace of mind. Overview of Our Return & Refund Policy Our return & refund policy ensures that if you are not entirely satisfied with your purchase, you have the option to return your item. We aim to make the process straightforward and transparent, reflecting our commitment to customer satisfaction. Here’s how our policy works: 1.Eligibility for Returns: You may return any jewelry item purchased from Poet Robson within 30 days of receipt. To qualify for a return, the item must be in its original condition, unworn, and in the original packaging. We recommend that you try on your jewelry at home in a safe environment to ensure it meets your expectations. 2.How to Initiate a Return: If you decide to return your purchase, simply contact our customer service team through our website or via email. Our representatives will guide you through the return process, providing you with a return shipping label and any necessary instructions. It’s that easy! 3.Refund Processing: Once we receive your returned item and confirm that it meets our return criteria, we will initiate a refund to your original payment method. Please note that processing times may vary depending on your bank or payment provider, but you can generally expect to see the refund reflected within 7-10 business days. Exchanges Made Easy In addition to our return & refund policy, we also offer the option to exchange items. If you receive a piece of jewelry that does not fit or suit your preferences, you can exchange it for a different item of equal value. Just follow the same steps outlined above for initiating a return, and indicate that you would like an exchange instead of a refund. Special Considerations At Poet Robson, we recognize that certain items may require special considerations when it comes to our return & refund policy. For example: • Custom and Personalized Orders: Items that have been custom-made or personalized specifically for you are not eligible for returns or exchanges. We encourage our customers to double-check their selections before finalizing their orders. • Final Sale Items: Certain items may be marked as “final sale” on our website, meaning they cannot be returned or exchanged. This typically applies to discounted items or limited- edition collections.

2. Customer Satisfaction is Our Priority Our return & refund policy is more than just a guideline; it’s a commitment to our customers. At Poet Robson, we want you to be completely satisfied with your jewelry purchases. If you have any questions or concerns about our policy or your order, our customer service team is available to assist you. We value your feedback and strive to improve our processes based on customer experiences. Tips for a Smooth Return Process To ensure a smooth return process, keep the following tips in mind: 1.Keep Original Packaging: Retain the original packaging and any certificates or documents that came with your purchase. This will make the return process more efficient and can help expedite your refund. 2.Return Shipping: If you are returning an item, please use a trackable shipping service to ensure that your item arrives safely at our facility. We recommend insuring your return package for added peace of mind. 3.Timing: Initiate your return as soon as possible to ensure it falls within the 30-day return window. Delays in processing your return could lead to complications in receiving your refund. Final Thoughts At Poet Robson, our return & refund policy is designed with our customers’ needs in mind. We understand the importance of confidence and satisfaction in your purchases, especially when it comes to jewelry that holds significant emotional and monetary value. Whether you’re buying an engagement ring, a birthday gift, or simply treating yourself, our aim is to make your shopping experience enjoyable and risk-free. We invite you to explore our stunning collection of premium jewelry, knowing that our return & refund policy is here to support you. If you have any questions about our policy or need assistance with a return or exchange, don’t hesitate to reach out. Your happiness is our priority, and we look forward to serving you at Poet Robson.