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Services OPT Provides. Special Education Pre-K/Early Intervention (EI) Services Students four years and younger requiring specialized transportation Committee on Preschool Special Education (CPSE) or EI team manages student data School Age Students Specialized Transportation

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Services opt provides
Services OPT Provides

  • Special Education Pre-K/Early Intervention (EI) Services

    • Students four years and younger requiring specialized transportation

      • Committee on Preschool Special Education (CPSE) or EI team manages student data

  • School Age Students

    • Specialized Transportation

      • Students K-12 mandated to receive door to door transportation

      • Ambulatory status may require specific vehicle type

      • Student may require additional accommodations

    • Stop to School Transportation

      • Student assigned bus stop at intersection near home address

  • Who manages student data?

    • Public Schools: CFN Transportation Liaison works with School Based Support Team

    • D75 schools: D75 Central office staff

    • Non-Public and Charter schools: Committee on Special Education (CSE)

Ready for september
Ready for September

  • Pre-K/Early Intervention

    • Confirm enrollment with Pre-K/EI site

    • Vendors will contact parents with route information

  • Specialized Transportation—New K students

    • Confirm enrollment with CSE staff

    • OPT mails route information to parents

    • Route information available online and through OPT Customer Service

  • Specialized Transportation—School Age students

    • OPT mails route information to parents

    • Route information available online and through OPT Customer Service

  • Stop-to School Transportation

    • Route information available online and through OPT Customer Service


  • Service

    • Buses arrive on time at school and home

    • Driver and Attendant provide professional service

    • Medical accommodations met

  • Communication

    • OPT mails letters with route information and changes; OPT calls parents if route changes

    • Schools review route changes on School Ridership

    • Schools and parents report service issues to OPT Customer Service

  • Student Data

    • Student mandated for specialized transportation (IEP or SESIS)

    • Medical Accommodations

    • School Assigned

    • Address and Contact Information

The specialized transportation process
The Specialized Transportation Process

  • Specialized Transportation has two distinct components

  • Is student mandated to receive specialized transportation?

    • Based on one of these three criteria:

      • Chronic medical or orthopedic disability

      • Severe emotional disability, documented aggressive behavior that requires support on the bus

      • Severe cognitive impairment requires management and support on the bus

    • If not mandated, student assigned stop to school transportation or SE MetroCard

  • Does student require additional accommodations?

    • Parent and physician complete Request for Medical Accommodation and HIPPA form

      • Outlines how and why student condition requires accommodation

      • Ex: Limited Travel Time, Ride with Para

      • Reviewed and approved by DOH physician, data update made by CFN Transportation liaison or CSE staff

Service guidelines
Service Guidelines

  • In the Morning and Afternoon

    • Parent and student wait outside residence—bus does not honk or wait longer than 1½ minutes

    • Call OPT Customer Service if bus does not arrive or is late

  • Travel time may be up to 90 minutes within boro, 105 minutes outside of boro

    • Parent may call OPT to report child rides too long on bus: router will review and may update route

  • OPT relies on school staff to report late arrival

    • AM: Bus may arrive at school between 30 and 5 minutes before school starts

    • PM: Students ready at dismissal time: bus must leave school within 30 minutes after school ends

  • Service issue?

    • Call OPT Customer Service (718) 392-8855 OPT Pre-K Customer Service (718) 482-3800

    • Agent will provide reference number for follow-up

  • Address and information changes
    Address and Information Changes

    Why does a route change?

    Address changes

    New students


    Medical Accommodation changes

    Vendor reports Problem Route

    OPT will document route to confirm

    • Route is starting/arriving on time

    • Driver is following sequence

      Adjustments are based on documentation

    • Contact for parents is Pupil Accounting Secretary at school

      • Address update (include apartment number to receive OPT letters)

      • Telephone update for emergencies (Provide new contact card for bus team)

    • Address change at school is step one

      • Public Schools contact CFN liaison to update address

      • D75 School staff updates address information

      • Non-Public Schools contact CSE to update student data

    • Route changes: up to seven days to take effect

      • Letter sent to parent

      • Vendor receives route update

      • Schools see changes on Ridership data

    Changes involving the student IEP and Medical Accommodations are managed with the School Based Support Team at Public Schools

    D75 Central manages these changes for D75 schools

    CSE manages these changes for non-public schools

    Working with the bus vendor
    Working with the Bus Vendor

    • Contact the bus company

    • To confirm pick-up time

      • OPT identifies sequence: bus team informs parent of regular pickup time

    • If student has not used bus for more than three days

      • Contact vendor to resume service

    • To update Emergency Contact information

      • Driver has additional copies of contact card

    • Sign permission slip only if you chooseto allow bus team to drop off student unattended

    Bus driver and attendant
    Bus Driver and Attendant

    • Bus staff mandated to attend NY State Training Program

      • Safe Bus Operation

      • Basic First Aid and CPR

      • Working with Students with Special Needs

      • Refresher training each year is mandated

      • Schools may schedule additional training with bus teams to address specific student needs

    • Attendant may assist student on and off bus, help secure students using wheelchairs

      • Attendants may not dispense medication or offer treatment

    Discipline issues on the bus
    Discipline Issues on the Bus

    • Bus team discusses issue with teacher/principal first

      • May identify a strategy to minimize behavior or trigger

      • Provide bus team with better understanding of why the behavior is occurring and how to manage it better

      • Vendor contracts allow for training at school level

    • Bus team documents misbehavior and reports to principal if behavior continues

      • Principal responsible to address and resolve these issues

      • Additional work with bus team

      • Seating chart

    • Bus teams authorized to contact police for dangerous situations

      • OPT may identify different route if all options have been exhausted

    Parent not at home
    Parent Not at Home

    • Student remains on bus: Bus continues route

    • Driver alerts dispatcher: Conference call with vendor, OPT, and school to locate parent

    • Bus returns to home address after route completed: Driver advised to call 911 if parent still not home

    • Drivers may only return student to school if school has provided permission and has staff available each day to supervise students