What is Patient Satisfaction?

1. What is Patient Satisfaction? LEARNWITHZONKAFEEDBACK www.zonkafeedback.com

2. Patient Satisfaction deals with how patients evaluate the quality of their healthcare experience. It is mainly assessed by conducting Patient Satisfaction Surveys using Healthcare Survey Software to determine the high quality of care, in addition to numerous other dimensions of quality, such as relevance to need, effectiveness, and efficiency. A patient is satisfied keeping in mind different aspects of their healthcare, such as the doctor's behavior towards them, the information provided, the technical skills of the doctor, and the access to and quality of the healthcare setting. www.zonkafeedback.com

3. "According to the National Institute of Health, it is estimated that loss of a patient due to dissatisfaction, can result in the loss of over $200,000 in income over the lifetime of the practice." www.zonkafeedback.com

4. History of Patient Satisfaction in Healthcare In 2005, 2006, 2008 In 2002 After a review process in October 2005, the HCAHPS survey was approved by the National Quality Forum(NQF) and in October 2006, it was implemented by CMS. In March 2008, the first public reporting of HCAHPS results happened with voluntary reporting by hospitals. The federal government first became active in patient satisfaction. The same year CMS and AHRQ collaborated for the research and development of the HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) survey. HCAHPS is a standardized survey, which consists of 27 questions and are administered arbitrarily by approved vendors or the hospital after discharge. In 1985 Iotre Dame Professors Rod Ganey, Ph.D., a sociologist, and statistician, and Irwin Press, Ph.D., a medical anthropologist, started a healthcare company named Press Ganey. They created a new market of survey design and administration to health care. www.zonkafeedback.com

5. Importance of Patient Satisfaction Improving Clinical Outcomes Attracting New Patients Minimizing the Risk of Litigation Building Loyalty In today's ultra- competitive medical care atmosphere, hospitals must do every little thing feasible to guarantee their patients continue to pick them as their best medical providers. Happy patients will tend to share their hospital stay and would love to spread a word to friends and families regarding their experience, which can attract new patients. Some clinical study suggests that happy and satisfied patients are less likely to take legal action if they experience an unsatisfactory clinical outcome. Trust built by hospital doctors and staff members will increase the likelihood of the patient adhering to their treatment recommendations. www.zonkafeedback.com

6. Ways to Improve Patient Satisfaction Fostering Communication 01 Reducing Wait Times 02 Leveraging Technology 03 Conducting Patient Satisfaction Surveys 04 www.zonkafeedback.com

7. Fostering Communication Physicians and nurses that try to connect with their patients, ask open-ended questions, and review their problems are more likely to have a positive impact on satisfaction levels. www.zonkafeedback.com

8. Leveraging Technology Making use of the latest technology will allow the patients to easily contact hospital staff, interactive education systems that give information regarding their care, and also numerous other modern technologies that can boost comfort and enhance their experience. www.zonkafeedback.com

9. Reducing Wait Times A hospital stay is a fretful time for any patient. Extended wait periods are a root cause of patient frustration, as waiting often has a tendency to increase anxiety levels. www.zonkafeedback.com

10. Conducting Patient Satisfaction Surveys If you really want to value your patients input, then do ask them to fill out a patient satisfaction survey at the time of discharge.This helps you in various ways: To let your patients know you care To directly get patient feedback To enable team with data to work on To know where to make improvements To get an opportunity to reduce churn www.zonkafeedback.com

11. Wrapping Up Healthcare is an industry that affects people’s lives in the most vulnerable moments. Patient Satisfaction plays a crucial role in the way hospitals are judged. And the first step on the way to achieve this goal lies through understanding patient satisfaction and putting empathy first. Measuring patient satisfaction with the help of the patient feedback software will result in better performance, yielding more engaged patients, satisfaction, and, ultimately, hospital reputation. www.zonkafeedback.com

12. START MEASURING PATIENT SATISFACTION SIGN UP NOW Try for Free for 15 days. No credit card required Set up in less than 15 minutes Choose from Expert Patient Survey Templates Measure Patient Satisfaction with Patient Survey Software www.zonkafeedback.com

13. CONTACT US www.zonkafeedback.com hello@zonkafeedback.com +91-9999849771, +1 646 846-6000, +44 2033 896000 START PATIENT SURVEY www.zonkafeedback.com