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Benefits of Customer Satisfaction Surveys

One of the best mediums to collect valuable data from your consumers and use them to enhance their experience is with the help of Customer Satisfaction Surveys. Conducting them at regular intervals and addressing your consumeru2019s problems can help you improve customer loyalty and increase sales revenue.<br>Read More @ https://www.zonkafeedback.com/blog/benefits-of-customer-satisfaction-surveys

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Benefits of Customer Satisfaction Surveys

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  1. Benefits of Customer Satisfaction Surveys LEARN BY ZONKA FEEDBACK www.zonkafeedback.com

  2. Customer Satisfaction Survey Consumers always value businesses that are open to criticism and provide a platform to share their experiences, concerns, and grievances. To take your business to the next level, you have to take numerous steps that ensure better engagement and increase customer satisfaction. One of the best mediums to collect valuable data from your consumers and use them to enhance their experience is with the help of Customer Satisfaction Surveys. www.zonkafeedback.com

  3. Top 8 Benefits of Customer Satisfaction Surveys 1. Gain Valuable Feedback 2. Determine Areas of Improvement 3. Understand your Customers 4. Identify Trends 5. Retain Existing Customers 6. Maintain Customer Loyalty 7. Reduce Bad Word of Mouth 8. Deliver Best Customer Experience www.zonkafeedback.com

  4. 1. Helps you Gain Valuable Feedback AS PER A REPORT BY MICROSOFT, BRANDS ARE VIEWED MORE 77% OF CONSUMERS IF THEY FAVORABLY BY PROACTIVELY INVITE AND ACCEPT CUSTOMER FEEDBACK www.zonkafeedback.com

  5. 2. Helps you Determine Areas of Improvement ACCORDING TO GLANCE 70% OF UNHAPPY CUSTOMERS WHOSE PROBLEMS ARE RESOLVED ARE WILLING TO SHOP WITH A BUSINESS AGAIN. www.zonkafeedback.com

  6. 3. Helps you Understand Your Customers It’s a universal truth that empathy begins with active listening. Customers know what they want. However, they may not be able to tell you what they need. It’s the responsibility of every business to determine what they want, but not based on intuition, but based on valuable customer feedback. KEY TAKEAWAYS Don’t be defensive if consumers share negative feedback. There could be a possibility that if one customer is complaining about a particular aspect of a product or service, others are also facing the same issue. Listen to them and try to resolve their issues. www.zonkafeedback.com

  7. 4. Helps you Identify Trends You can quickly determine your consumer’s preferences and choices with CSAT surveys. With the help of numerous customized reports, you can view trends in CSAT levels for a specific period by gathering and comparing different types of survey data. KEY TAKEAWAYS Create different versions of CSAT surveys and perform A/B tests to see which version performs better and fetch more data. Use graphs and charts in a CSAT tool to analyze and compare complex survey data. www.zonkafeedback.com

  8. 5. Helps you retain Existing Customers The key behind any successful business is to create and follow practices to acquire new customers as well as retain the existing ones. Sharing CSAT surveys not only shows how much you care about their opinions but also gives a platform to engage with them. KEY TAKEAWAYS Surprise your consumers and send them free discounts and gifts Don’t wait for your consumers to approach you. Instead, make an effort to get in touch with them by dropping an email or giving a call. www.zonkafeedback.com

  9. 6. Helps you Maintain Customer Loyalty 70% TO A BRAND. OF CONSUMERS SAY CUSTOMER SERVICE IS AN IMPORTANT FACTOR IN THEIR CHOICE OF LOYALTY KEY TAKEAWAYS Send handwritten notes or appreciation emails to put a smile on your consumers face Create loyalty programs to reward your consumers for regularly making purchases www.zonkafeedback.com

  10. 7. Helps you Reduce Bad Word of Mouth ACCORDING TO SPROUT SOCIAL 47% OF CUSTOMERS WITH A PRODUCT OR SERVICE COMPLAINT WILL VOICE IT ON SOCIAL MEDIA. www.zonkafeedback.com

  11. 8. Helps you deliver Best Customer Experience A research by Harvard Business Review depicts that omnichannel customers spend 4% more in store and 10% more online than single-channel customers. KEY TAKEAWAYS Create an omnichannel experience and make a presence on all the platforms where your customers are present Make use of Chatbots to manage customer interactions www.zonkafeedback.com

  12. START MEASURING CUSTOMER SATISFACTION SIGN UP NOW Try for Free for 15 days. No credit card required Set up in less than 15 minutes Choose from Expert Customer Satisfaction Survey Templates Measure Customer Satisfaction with Satisfaction Survey Software www.zonkafeedback.com

  13. CONTACT US www.zonkafeedback.com hello@zonkafeedback.com +91-9999849771, +1 646 846-6000, +44 2033 896000 START MEASURING CUSTOMER SATISFACTION www.zonkafeedback.com

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