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7 Reasons why you should take Customer Feedback

It is a known fact that Customer Feedback is important for your business and it helps a lot to grow your business. However, what is being disregarded is why it is really significant for the business and how it actually works. Knowing exactly the reasons behind such importance is equally important, in order to act accordingly and reap the maximum benefits of Customer Feedback.<br>Read More @ https://www.zonkafeedback.com/blog/7-reasons-why-you-should-take-customer-feedback

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7 Reasons why you should take Customer Feedback

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  1. 7 Reasons why you should take Customer Feedback LEARN WITH ZONKA FEEDBACK www.zonkafeedback.com

  2. 83% of all consumers had completed at least one survey in the previous year. — MARKET FORCE, 2015 www.zonkafeedback.com

  3. Customer Feedback is the information that we What is Customer Feedback? receive from the customers about their satisfaction or dissatisfaction regarding a product or a service. It is basically their own opinion about the product, services and the experience they had with an organization. This opinion is the voice of the customer which is very important for the business to maximize Customer Satisfaction. www.zonkafeedback.com

  4. Top Reasons why Customer Feedback is Important in Your Business Hear the Voice of the Customer Identify improvement areas 1 5 Measure Customer Satisfaction Identify Happy Customers and supports in Retention 2 6 Makes Customers feel involved and important 3 Take Important Business Decisions 7 Identify Unhappy Customers and work towards improving the experience for them 4 www.zonkafeedback.com

  5. 7 REASONS WHY YOU SHOULD TAKE CUSTOMER FEEDBACK 1. Hear the Voice of the Customer If customers feel unheard, they may switch to other brands in no time. So, it is really important to pay special consideration to the voice of the customer and take the next actions accordingly. For this reason, big brands are investing a good amount on the VOC programs to listen to the voice of the customers in a better way. www.zonkafeedback.com

  6. 47% of the customers having a complaint in a product or a service raise a voice through social media. — SPROUT SOCIAL www.zonkafeedback.com

  7. Customer Satisfaction should be the primary goal of every business with the help of which an organization thrives and grows. In order to maximize sales and 7 REASONS WHY YOU SHOULD TAKE CUSTOMER FEEDBACK 2. Measure Customer Satisfaction profits, it is necessary to satisfy the customers and it is equally important to know that to which extent the customers are satisfied. Feedback metrics like NPS giving the rating options to the customers on a scale from one to ten is an effective method of measuring customer loyalty. Moreover, CSAT surveys can help a lot to measure Customer Satisfaction. www.zonkafeedback.com

  8. 7 REASONS WHY YOU SHOULD TAKE CUSTOMER FEEDBACK 3. Make Customers feel involved and important Always ensure to let them know that their opinion is valued and actions are being taken as per their feedback and suggestions. This creates a very good perception about us in their minds and this generates loyalty among them for the brand. www.zonkafeedback.com

  9. When we work for having Customer Feedback, we can 7 REASONS WHY YOU SHOULD TAKE CUSTOMER FEEDBACK 4. Identify the Unhappy Customers receive any kind of feedback. It can be positive also and it can be a negative one too. Sometimes, we tend to avoid negative feedback. Rather, we should deal with negative feedback constructively and convert them into an opportunity to bring more customers into the business. www.zonkafeedback.com

  10. 7 REASONS WHY YOU SHOULD TAKE CUSTOMER FEEDBACK 5. Identify Improvement Areas When we receive feedback from the customers, we sometimes receive different opinions regarding different attributes of a product or a service. By taking feedback directly from Customers, we get to know the strength and weaknesses of our products and services. www.zonkafeedback.com

  11. Customer Feedback is a good means to identify happy 7 REASONS WHY YOU SHOULD TAKE CUSTOMER FEEDBACK 6. Identify Happy Customers customers. Happy and satisfied customers must not be neglected and it is necessary to maintain the same level of relationship with the customers because it takes a good time to build trust among the customers but it takes no time to break that trust. www.zonkafeedback.com

  12. Only 1% of the customers feel that their expectations are truly met. — NEW MEDIA VOICE www.zonkafeedback.com

  13. 7 REASONS WHY YOU SHOULD TAKE CUSTOMER FEEDBACK 7. Take Important Business Decisions When we want to make an important business decision, it is really useful to know how this decision will impact the existing customers and will that be able to attract more customers or not. By gathering Customer Feedback, we get to know the information from the customer’s point of view that what is working out for them and what is not. www.zonkafeedback.com

  14. START MEASURING CUSTOMER FEEDBACK SIGN UP NOW Try for Free for 15 days. No credit card required Set up in less than 15 minutes Choose from Expert Customer Survey Templates Measure Customer Feedback with Retail Survey Software www.zonkafeedback.com

  15. CONTACT US www.zonkafeedback.com hello@zonkafeedback.com +91-9999849771, +1 646 846-6000, +44 2033 896000 START TAKING CUSTOMER FEEDBACK www.zonkafeedback.com

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