10 5 2017 n.
Download
Skip this Video
Loading SlideShow in 5 Seconds..
5 Reasons to Develop SOPs for Restaurants – Part I PowerPoint Presentation
Download Presentation
5 Reasons to Develop SOPs for Restaurants – Part I

Loading in 2 Seconds...

play fullscreen
1 / 5

5 Reasons to Develop SOPs for Restaurants – Part I - PowerPoint PPT Presentation


  • 4 Views
  • Uploaded on

On a lighter note, restaurants and marriage parties are remembered for the food. However, if a restaurant wishes to build for itself a strong reputation and create customer delight, it has to go beyond food and also focus on its service and environment.

loader
I am the owner, or an agent authorized to act on behalf of the owner, of the copyrighted work described.
capcha
Download Presentation

PowerPoint Slideshow about '5 Reasons to Develop SOPs for Restaurants – Part I' - YourRetailCoach


An Image/Link below is provided (as is) to download presentation

Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author.While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server.


- - - - - - - - - - - - - - - - - - - - - - - - - - E N D - - - - - - - - - - - - - - - - - - - - - - - - - -
Presentation Transcript
10 5 2017

10/5/2017

5 Reasons to Develop SOPs for Restaurants | Your Retail Coach

5 Reasons to Develop SOPs for

Restaurants – Part I | YRC

Jul 26, 2017

On a lighter note, restaurants and marriage parties are remembered for the food.

However, if a restaurant wishes to build for itself a strong reputation and create

customer delight, it has to go beyond food and also focus on its service and

environment. Restaurants are a business entity and not a one-time event or

occasion. A restaurant has to follow its processes consistently to make sure that it

can achieve the targeted standards in the delivery of food, service and

environment. Consistency in quality, service and environment in a restaurant or

even in a roadside stall is what can set it apart from its competition. And in order

to maintain consistency in its processes, SOPs (Standard operating procedures)

can prove to be a very powerful tool for restaurants.

To Maintain Personal Hygiene

Personal hygiene is a very sensitive parameter in restaurants to maintain the

quality of food and service and it is applicable to all the employees of a

Message us

http://www.yourretailcoach.in/blog/5-reasons-to-develop-sops-for-restaurants-yrc/

1/6

10 5 2017 1

10/5/2017

5 Reasons to Develop SOPs for Restaurants | Your Retail Coach

restaurant. Some of the important areas where personal hygiene standards are

required to be maintained include –

 A. Grooming & Attire-  Arriving neat and clean to the workplace maintaining

bodily hygiene, wear a neat and clean uniform, appropriate shoes which are

comfortable for long duration usage and are anti-slippery, use of aprons in and

only in designated areas and so on. Employees should be discouraged from

having long hair and use of hair net should be made compulsory. Fingernails,

beards and mustaches should remain trimmed and clean.

 B. Washing hands- Thoroughly and vigorously with soap and clean and warm

water for at least twenty seconds in the designated wash basins and drying hands

with fresh and clean towels – before entering the premises and area of work (for

e.g. kitchen), after switching between raw food materials and prepared/semi-

prepared food, after bodily contact/sneezing/coughing, after using washroom etc.

C. Medical Attention- Any kind of sickness, burn, wound, cut, abrasion or injury

should be immediately reported to the restaurant manager, the concerned

employee should be relocated to the ?rst aid room or sta? room and treated with

?rst aid and medical supervision should be sought.

The standards of personal hygiene required to be maintained by a restaurant can

be incorporated in the routine functional duties of the employees using

documented work?ow procedures or SOPs. These SOP procedures can also serve

as a compliance mechanism for the restaurant manager to ensure that

employees are adhering to the laid down standards of personal hygiene in

executing their duties.

The standards of personnel hygiene required

to be maintained by a restaurant can be

incorporated in the routine functional duties

of the employees using documented work?ow

procedures or SOPs

To Properly Manage Facilities and Equipments

 A. Equipment Maintenance- It is very important to ensure that equipment like

washing machines, air-conditioners, air-dryers, burners, chimneys, ovens, POS

machines, computers, printers, CCTV cameras etc used in a restaurant go through

periodical maintenance checks so that these equipment remain fully-functional

and the restaurant services and standards of performance required to be

maintained are not hampered.

 B. Dining, kitchen and Dish-Washing Arena- Before providing table services,

waiters and sta? need to ensure cleanliness and sanitization of tables. Any kind of

tableware should be covered or wrapped with clean and sanitized clothing or

tissue paper. During service, waiters need to wipe o? any spill with designated

clothing. Contact with the interiors of bowls, dishes and cutleries should be

avoided. After service, bowls, dishes and cutleries should be removed. The table

Message us

http://www.yourretailcoach.in/blog/5-reasons-to-develop-sops-for-restaurants-yrc/

2/6

10 5 2017 2

10/5/2017

5 Reasons to Develop SOPs for Restaurants | Your Retail Coach

should be wiped and sanitized again and the ?oor should be mopped. Utmost

care should be taken to ensure that the kitchen and food processing area remains

clean, hygiene, well- ventilated, hazard-protected and remain restricted from

other parts of the restaurant except for the transfer of food and raw materials

and entry/exit of the kitchen sta?. Similarly, the utensil and dish washing area too

should be isolated from the other parts of the restaurants to avoid any kind of

contamination and washed utensils, dishes, glasses etc should be placed back to

the designated areas.

C. Laundry and Linen- Employees need to make sure that clothes, towels, aprons

and table linens made available for use are clean and sanitized. Dirty and used

linens should be immediately sent to laundry and necessary replacements should

be made accordingly. To render continuous ?ow of services while maintaining the

laid down standards, it is important for a restaurant to keep its facilities and

equipment like the dining area, kitchen, laundry and linen, air- conditioners, dish-

washing machines, washing machines etc in up and running condition. By

developing standard operating procedures for each section of a restaurant,

employees can easily follow a step-by- step approach in executing their functional

duties irrespective of the number of customers a restaurant is catering to.

Developing standard operating procedures for

each section of a restaurant, employees can

easily follow a step-by- step approach in

executing their functional duties irrespective

of the number of customers a restaurant is

catering to

To Manage Supply Chain/?ow of Raw Materials

The quality of food that a restaurant serves heavily relies on the raw materials like

vegetables, raw meat, spices etc. That is why the professional restaurants always

procure their raw materials from appointed vendors only. This is a no-

compromise zone. These restaurants will rather not serve a particular dish for a

day or two then serve it by procuring raw materials from non-appointed vendors

and suppliers.

A. Vendor/Supplier Selection

– whether the quality of the raw materials o?ered by a vendor meets the

speci?cations of the restaurant

– whether the vendor has necessary storage conditions

– whether the vendor has necessary licenses and permits pertaining to food

quality standards

– whether the vendor can provide the raw materials in required quantities

– whether the vendor can provide an appropriate transportation solution

– whether the vendor’s warehouse is located at a convenient distance from the

restaurant

Message us

http://www.yourretailcoach.in/blog/5-reasons-to-develop-sops-for-restaurants-yrc/

3/6

10 5 2017 3

10/5/2017

5 Reasons to Develop SOPs for Restaurants | Your Retail Coach

B. Storage

After the goods arrive from the vendor, it needs to be stored in appropriate

conditions which may include factors like temperature and humidity control,

adequate storage space, necessary infrastructure and so on. Inventory sta? in the

restaurant has to ensure that stock of raw materials is maintained at required

levels all the time. This may involve preparation of an order and supply schedule

with the vendors.

SOP development and implementation can prove to be very powerful in

managing the supply chain activities of a restaurant. With a de?ned and

documented step-by- step ?ow of work and reporting, a restaurant can

con?dently execute the process of vendor selection and the inventory sta? can

always keep a tab on the standards of quality and performance maintained by the

vendors. With a prede?ned supply list and schedule, inventory sta? can easily

place the orders without missing out any requirement and ensure timely stock

replenishment in the restaurant.

SOP development and implementation can

prove to be very powerful in managing the

supply chain activities of a restaurant

To be continued………………………….(in next week)

To read more about SOPs, click here SOP  and Six steps to writing a great SOPs for

retail. 

Author Bio

Nikhil Agarwal

Chief Operations O?cer

Get Advice

Related Blogs

5 Reasons to Develop SOPs

for Restaurants – Part II |

YRC

How SOPs will Bene?t

Wholesale Brand Venturing

into Retail | YRC

Message us

http://www.yourretailcoach.in/blog/5-reasons-to-develop-sops-for-restaurants-yrc/

4/6

10 5 2017 4

10/5/2017

5 Reasons to Develop SOPs for Restaurants | Your Retail Coach

5 Reasons to Develop SOPs

for Hospitals | YRC

Is Your Brand Ready For

Expansion??? | YRC

Search

RSS Feed

Subscribe to our Newsletter

Email *

Subscribe

Recent Posts

5 Things to Check Before Investing in a Franchise Brand | YRC

6 Things you Must Keep a Check on Before Entering Into Retail | YRC

How can an Indian SME Attract Investment? | YRC

How SOPs will help in Franchise Business Expansion? | YRC

Is Your Brand Ready For Expansion??? | YRC

Message us

http://www.yourretailcoach.in/blog/5-reasons-to-develop-sops-for-restaurants-yrc/

5/6