Why MB-910 Exam Dumps Could Be Your Path to Microsoft Certification Victory

1. Download All Questions: https://www.microsoftdumps.us/MB-910-exam-questions Microsoft MB-910 Microsoft Dynamics 365 Fundamentals Customer Engagement Apps (CRM) QUESTION & ANSWERS Download All Questions: https://www.microsoftdumps.us/MB-910-exam-questions

2. Download All Questions: https://www.microsoftdumps.us/MB-910-exam-questions QUESTION: 1 You are evaluating Dynamics 365 Customer Service for a company. A company executive needs to understand which knowledge management features are available. You need to describe the features. Which three features should you describe? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point. Option A : Converting work orders to knowledge articles Option B : Creating multilingual knowledge articles Option C : Performing a full-text search Option D : Performing an image-based search Option E : Approving knowledge articles before publication Correct Answer: B,C,E QUESTION: 2 A company uses Dynamics 365 Sales. The company creates sales proposals as PDF documents.The company wants multiple users to access the latest version of a sales proposal in Dynamics 365 Sales.Users must be able to attach notes to the proposal.You need to recommend an app for the company.Which app should you recommend? Section: Describe shared features Option A : Microsoft Excel Option B : Microsoft Outlook Option C : Dynamics 365 Sales Insights Option D : Microsoft Teams Correct Answer: D Download All Questions: https://www.microsoftdumps.us/MB-910-exam-questions

3. Download All Questions: https://www.microsoftdumps.us/MB-910-exam-questions Explanation/Reference: Reference: https://appsource.microsoft.com/en-us/product/office/wa104382045?tab=overview QUESTION: 3 A company has a large number of technicians that work in the field.You need to ensure that Dynamics 365 Field Service can automatically schedule work to minimize travel time for technicians.What should you implement? Option A : Schedule board Option B : Unified routing for table records Option C : Universal Resource Scheduling Option D : Resource scheduling optimization Correct Answer: D Explanation/Reference: Reference: https://docs.microsoft.com/en-us/dynamics365/field-service/rso-overview QUESTION: 4 Download All Questions: https://www.microsoftdumps.us/MB-910-exam-questions

4. Download All Questions: https://www.microsoftdumps.us/MB-910-exam-questions HOTSPOTA company implements cases in Dynamics 365 Customer Service.You need to select the features that meet the requirements for a case.Which feature should you use for each requirement? To answer, select the appropriate options in the answerarea.NOTE: Each correct selection is worth one point.Hot Area: Section: Describe Dynamics 365 Customer Service Download All Questions: https://www.microsoftdumps.us/MB-910-exam-questions

5. Download All Questions: https://www.microsoftdumps.us/MB-910-exam-questions Answer : Explanation/Reference: Reference: https://docs.microsoft.com/en-us/dynamics365/customer-service/automatically-create-update-records? tabs=customerserviceadmincenter https://docs.microsoft.com/en-us/dynamics365/customer-service/customer-service-hub-user-guide-case-sla https://docs.microsoft.com/en-us/dynamics365/customerengagement/on-premises/customize/businessprocess-flow s- overview?view=op-9-1 QUESTION: 5 DRAG DROPA company uses Dynamics 365 Sales.The company plans to use Dynamics 365 Sales Insights.You need to recommend features that meet the requirements.Which feature should you recommend? To answer, drag the appropriate features to the correctrequirements. Each feature may be used once, more than once, or not at all. You may need to drag thesplit bar between panes or scroll to view content.NOTE: Each correct selection is worth one point. Download All Questions: https://www.microsoftdumps.us/MB-910-exam-questions

6. Download All Questions: https://www.microsoftdumps.us/MB-910-exam-questions Download All Questions: https://www.microsoftdumps.us/MB-910-exam-questions

7. Download All Questions: https://www.microsoftdumps.us/MB-910-exam-questions Answer : Explanation/Reference: Reference: https://docs.microsoft.com/en-us/dynamics365/ai/sales/configure-assista nt https://docs.microsoft.com/en-us/dynamics365/ai/sales/talking-points Download All Questions: https://www.microsoftdumps.us/MB-910-exam-questions

8. Download All Questions: https://www.microsoftdumps.us/MB-910-exam-questions QUESTION: 6 DRAG DROPYou are designing reports for a pharmacy. The pharmacy uses Dynamics 365 Sales.Match each tool to the reporting requirements.Instructions: To answer, drag the appropriate tool from the column on the left to the requirements on theright. Each tool may be used once, more than once, or not at all.NOTE: Each correct match is worth one point. Section: Describe shared features Answer : Explanation/Reference: Reference: https://docs.microsoft.com/en-us/powerapps/user/export-excel-dynamic-worksheet Download All Questions: https://www.microsoftdumps.us/MB-910-exam-questions

9. Download All Questions: https://www.microsoftdumps.us/MB-910-exam-questions QUESTION: 7 A company uses Dynamics 365 Sales.You disqualify a lead. On a later date, the lead shows interest in buying a product that the company sells.You need to convert the lead to an opportunity and retain all available history.Which two actions should you perform? Each correct answer presents part of the solution.NOTE: Each correct selection is worth one point. Option A : Qualify the closed lead as an opportunity. Option B : Qualify the reactivated lead to an opportunity. Option C : Convert the copied lead to an opportunity. Option D : Use the Reactivate Lead functionality to reopen the lead. Option E : Create a copy of the lead with data from the original lead. Correct Answer: B,D Explanation/Reference: Reference: https://docs.microsoft.com/en-us/dynamics365/sales/re-open-lead-sales https://docs.microsoft.com/en-us/dynamics365/sales/qualify-lead-convert-opportunity-sal es QUESTION: 8 A company uses Dynamics 365 Field Service. A technician needs to create a checklist to determine the work that needs to be performed for a work order. You need to create the checklist. Which tool should you use? Option A : Customer Voice Option B : Forms Option C : Service task type Option D : Inspections Correct Answer: D Download All Questions: https://www.microsoftdumps.us/MB-910-exam-questions

10. Download All Questions: https://www.microsoftdumps.us/MB-910-exam-questions QUESTION: 9 You have a chart that displays a summary of accounts by industry.You need a chart that displays the same data grouped by city. You must be able to access the chart at alater date.What are two possible ways to achieve this goal? Each correct answer presents a complete solution.NOTE: Each correct selection is worth one point. Section: Describe shared features Option A : Expand the existing chart. Option B : Edit the existing chart. Option C : Select the city field in the drill-down menu. Option D : Create a new chart. Correct Answer: B,D QUESTION: 10 HOTSPOT - You are teaching a Dynamics 365 Sales course to app makers. You explain the following data configuration: The customer name is the company name Phone calls and appointments with companies and their employees can be associated with the appropriate records. You need to specify where customer and phone call data are stored. In which tables is the data stored? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point. Download All Questions: https://www.microsoftdumps.us/MB-910-exam-questions

11. Download All Questions: https://www.microsoftdumps.us/MB-910-exam-questions Answer : QUESTION: 11 DRAG DROP - A heating and cooling company uses many disparate systems to track technicians and the work performed at customer sites. A dispatcher wants to implement Dynamics 365 Field Service. The dispatcher needs to ensure that all their current processes can be performed with the new system. Match each requirement to the lifecycle stage in Dynamics 365 Field Service. Instructions: To answer, drag the appropriate lifecycle stage from the column on the left to its requirement on the right. Each lifecycle stage may be used once, more than once, or not at all. NOTE: Each correct selection is worth one point. Download All Questions: https://www.microsoftdumps.us/MB-910-exam-questions

12. Download All Questions: https://www.microsoftdumps.us/MB-910-exam-questions Answer : QUESTION: 12 Download All Questions: https://www.microsoftdumps.us/MB-910-exam-questions

13. Download All Questions: https://www.microsoftdumps.us/MB-910-exam-questions A company uses lead scoring models with Dynamics 365 Customer Insights - Journeys. You need to identify actions that affect lead scores. Which two actions should you identify? Each correct answer is a complete solution. NOTE: Each correct selection is worth one point. Option A : webpage visits Option B : phone calls Option C : form submissions Option D : event payments Download All Questions: https://www.microsoftdumps.us/MB-910-exam-questions

14. Download All Questions: https://www.microsoftdumps.us/MB-910-exam-questions Correct Answer: A,C QUESTION: 13 DRAG DROPAll employees at a company use Office 365. You are setting up Dynamics 365 Sales for the company. Onlysome employees will have licenses for Dynamics 365 Sales.You need to recommend solutions for the company.What should you recommend? To answer, drag the appropriate solutions to the correct requirements. Eachsolution may be used once, more than once, or not at all. You may need to drag the split bar betweenpanes or scroll to view content.NOTE: Each correct selection is worth one point. Section: Describe shared features Answer : Explanation/Reference: Box 1: Microsoft Teams Box 2: LinkedIn Sales Navigator Integrate LinkedIn Sales Navigator solutions for Dynamics 365 Sales, Unified Interface apps: Sales Navigator Download All Questions: https://www.microsoftdumps.us/MB-910-exam-questions

15. Download All Questions: https://www.microsoftdumps.us/MB-910-exam-questions Controls for Unified Interface Two flavors of LinkedIn Sales Navigator controls are available and can be placed on any desktop Unified Interface application form. The LinkedIn Sales Navigator Lead control shows information about a LinkedIn member profile. The LinkedIn Sales Navigator Account control shows information about a LinkedIn company profile. Box 3: Microsoft Dataverse Note: Dual-write is a better correct answer. Dual-write provides tightly coupled, bidirectional integration between finance and operations apps and Dataverse. Any data change in finance and operations apps causes writes to Dataverse, and any data change in Dataverse causes writes to finance and operations apps. This automated data flow provides an integrated user experience across the apps. Note: Application Dual-write creates a mapping between concepts in finance and operations apps and concepts in customer engagement apps. This integration supports the following scenarios: Integrated customer master Access to customer loyalty cards and reward points Unified product mastering experience Awareness of organization hierarchy Integrated vendor master Access to finance and tax reference data On-demand price engine experience Integrated prospect-to-cash experience Ability to serve both in-house assets and customer assets through field agents Integrated procure-to-pay experience Integrated activities and notes for customer data and documents Ability to look up on-hand inventory availability and details Project-to-cash experience Ability to handle multiple addresses and roles through the party concept Reference: https://learn.microsoft.com/en-us/dynamics365/fin-ops-core/dev-itpro/data-entities/dual-write/dual-writeoverview QUESTION: 14 A company uses Dynamics 365 Sales.The company must use Export to Excel to edit multiple records. Microsoft Dataverse must updateautomatically.You need to select the option. Section: Describe Dynamics 365 Sales Option A : Dynamic worksheet Option B : Static worksheet Download All Questions: https://www.microsoftdumps.us/MB-910-exam-questions

16. Download All Questions: https://www.microsoftdumps.us/MB-910-exam-questions Option C : Dynamic PivotTable Option D : Open in Excel Online Correct Answer: A Explanation/Reference: Export to an Excel dynamic worksheet Export data to an Office Excel worksheet so users can have the latest Dynamics 365 Customer Engagement (on-premises) information any time they view the worksheet. Imagine the CEO of your company getting the critical information they need without having to navigate Dynamics 365 Customer Engagement (on-premises) but instead, merely opening the Excel link on their desktop. You can export up to 100,000 records at a time. Reference: https://docs.microsoft.com/en-us/dynamics365/customerengagement/on-premises/basics/exportexcel-dynamic- worksheet?view=op-9-1 QUESTION: 15 Download All Questions: https://www.microsoftdumps.us/MB-910-exam-questions

17. Download All Questions: https://www.microsoftdumps.us/MB-910-exam-questions HOTSPOT - A company plans to implement a solution to send a survey after a case is closed. The survey tool must send the survey with the case number, contact name, and results linked to the case record. You need to create the survey. Which tools or components should you use for each requirement? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point. Download All Questions: https://www.microsoftdumps.us/MB-910-exam-questions

18. Download All Questions: https://www.microsoftdumps.us/MB-910-exam-questions Answer : QUESTION: 16 DRAG DROP - A company uses Dynamics 365 Customer Service. The company only uses out-of-the-box features. A customer service manager plans to use dashboards for the management team. You need to describe which visualization should be used for each requirement. Which visualizations should you use? To answer, drag the appropriate visualization to the correct requirement. Each visualization may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content. Download All Questions: https://www.microsoftdumps.us/MB-910-exam-questions

19. Download All Questions: https://www.microsoftdumps.us/MB-910-exam-questions NOTE: Each correct selection is worth one point. Answer : QUESTION: 17 A company wants to be able to give quotes to customers from their parts list.You need to recommend a solution for the company.What should you recommend?Section: Describe Dynamics 365 Sales Option A : Dynamics 356 Customer Insights Option B : Dynamics 365 Sales Option C : Dynamics 365 Marketing Option D : Dynamics 365 Human Resources Correct Answer: B Download All Questions: https://www.microsoftdumps.us/MB-910-exam-questions

20. Download All Questions: https://www.microsoftdumps.us/MB-910-exam-questions Explanation/Reference: Reference: https://docs.microsoft.com/en-us/dynamics365/sales-enterprise/create-edit-quote-sales QUESTION: 18 A company sells and services clothing washing machines and dryers. The company uses Dynamics 365Field Service.You need to proactively monitor customer’s equipment to identify problems and maintenance needs.Which two Connected Field Service options can you use?Each correct answer presents a complete solution.NOTE: Each correct selection is worth one point. Section: Describe Dynamics 365 Field Service Option A : Dynamics 365 Remote Assist integration Option B : Dynamics 365 mobile app Option C : Azure IoT Central Option D : Azure IoT Hub Correct Answer: C,D Explanation/Reference: Reference: https://docs.microsoft.com/en-us/dynamics365/field-service/connected-field-service QUESTION: 19 Download All Questions: https://www.microsoftdumps.us/MB-910-exam-questions

21. Download All Questions: https://www.microsoftdumps.us/MB-910-exam-questions A company uses leads and opportunities to track potential sales. Salespeople have a difficult time determining prioritizing opportunities. You need to ensure opportunities are categorized to ensure sales efficiency. Which feature should you implement? Option A : Sales forecast Option B : Price calculation Option C : Predictive opportunity scoring Option D : Kanban view Correct Answer: C Download All Questions: https://www.microsoftdumps.us/MB-910-exam-questions