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Conversational AI can be used to power chatbots to become smarter and more capable. But it's important to understand that not all chatbots are powered by conversational AI.<br>
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Best Conversational AI Chatbot Workelevate
Concept : Conversational AI can be used to power chatbots to become smarter and more capable. But it's important to understand that not all chatbots are powered by conversational AI. Basic chatbots only have the capacity to complete a limited number of tasks. Typically, this means answering simple FAQs and not much else. In order to meet the demands of larger enterprises, chatbots need conversational AI to enhance their ability to understand human language and to provide transactional functionality in addition to their informational capabilities.
Conversational AI and chatbots - what’s the difference? Basic chatbots are useful for handling a very limited number of tasks. They use rule-based programming to match user queries with potential answers, typically for basic FAQs. Where basic chatbots show their limitations is if they receive a request that has not been previously defined; they will be unable to assist, and spit back a “Sorry, I don’t understand.” response.
Benefits Of Conversational AI Over Traditional Chatbots Advanced natural language understanding Contextual maturity Multi-intent cognition Integration, scalability, accuracy and consistency
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