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Your Business Should Absolutely Be Recording Calls and Here’s Why

Many businesses, particularly those in the medical field as well as contact centers, have to abide by very specific regulatory compliance laws. For example, in the medical field, your business must follow HIPAA compliance regulations to ensure consumer and patient information is protected. Call recordings allow managers and administrators to look into the exact interactions your business is having with its customers and patients, and ensure that agents are following regulatory compliance laws as they need to be.

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Your Business Should Absolutely Be Recording Calls and Here’s Why

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