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Customer Lifecycle Management (CLM)

Customer Lifecycle Management (CLM) refers to the strategic process of managing a customer's journey across all touchpoints and interactions with a business, from initial contact through to post-purchase support and advocacy. It involves understanding and optimizing every stage of the customer lifecycle to enhance customer experience, satisfaction, and loyalty.<br>Visit Our CLM Service: https://maxicus.com/customer-lifecycle-management/

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Customer Lifecycle Management (CLM)

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  1. by KocharTech Customer Lifecycle Management

  2. KocharTech – About Us 4 Divisionsoffering BPM, SaaS Products, IoTSolutions & Skilling academy. 25+ Years ofexperience servicing global enterprises SaaS Solutions for Customer Engagement for Humans & Machines Maximizing Customer Experience 5000+ People team with presencein 6cities and work from home 100+ Enterprises Customers in 20+ countries. 200+ Developers with expertise in new-age technology solutions like GenAI, ML,and Bots. 10,000+ families settled and improved living standards in tier 3 towns. Solutionsfor Phygital Engagement & CX SkillingAcademy that gets you ahead www.kochartech.com

  3. Customer Lifecycle Management(CLM) by KocharTech CLM Service: https://maxicus.com/customer- lifecycle-management/ • Strategic approach to managing the entire journey of a customer, from initial contact through acquisition, retention, and support, aiming to maximize customer lifetime value and satisfaction.

  4. Key Stages by KocharTech •Acquisition: Attracting and converting prospects into customers. •Onboarding: Ensuring smooth integration and initial engagement. Key Stages •Retention: Building loyalty and fostering long-term relationships. •Upsell/Cross-sell: Increasing revenue through additional sales opportunities. •Service and Support: Providing ongoing assistance and resolving issues.

  5. Benefits by KocharTech • Enhances customer experience and satisfaction. • Increases customer loyalty and retention rates. • Maximizes revenue through repeat business and referrals. • Optimizes resource allocation and operational efficiency.

  6. Strategies by KocharTech • Utilize data-driven insights for personalized interactions. • Implement multi-channel communication for consistent engagement. • Focus on continuous improvement based on customer feedback and analytics.

  7. We solve CUSTOMER ENGAGEMENT Challenges ! • • • • • • Retail store Service center At home Chat - Email Voice Video Digital Phygital People Assisted Business Understanding & Migration Knowledge Management Gen AI Self Care Solutions Technical Support Lifecycle Management Actionable Analytics Operations Management AI – RPA -AIoT Integrations Video Analytics Productivity Management Orchestration & Cataloging AI Ops - Digital Enablement Process Re- engineering Framework Creation Optimization AIoT Content Moderation D2C Phygital - v-Commerce AI/ LLM Platform Technology Stack Selection Tech Assisted

  8. by KocharTech Thank You For More Information, Visit Our Website: https://maxicus.com/

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