Telephony, Vertical Communications
Businesses can drastically improve their communications with customers through Vertical Communications’ telephony solutions. Along with its strategic partner, LG-Ericsson, Vertical Communications offers a host of products and services that enable companies to adapt their communications infrastructure as they grow. Three of its most popular systems, the Wave IP, MBX IP, and SBX IP, provide clients with cutting-edge solutions to their telephony needs. In addition to larger organizations, Vertical Communications works with small and medium-size businesses, including law, real estate, and financial offices; contact centers; and health care entities. Its Legal Service Solutions provide law firms with VoIP technology to ensure clear voice and data communications, one-click time tracking and account coding that automatically bills telephone consultations, manual or automated call archiving and recording, and built-in conference capabilities. In addition, Vertical Communications’ solution for law offices provides advanced routing capabilities, point and click dialing for instant client access, integration with a firm’s existing applications, and a PC-based interface that enables attorneys to manage calls and prioritize them. Vertical Solutions’ solutions for the real estate sector include tracking and logging capabilities that identify sales teams’ effectiveness, integration with applications including Microsoft Dynamics CRM and Microsoft Outlook, and sophisticated call features. Vertical Solutions’ Healthcare Provider Solutions feature PBX software-based IP infrastructure that can expand as the business grows, advanced messaging capability, call forwarding to the first available attendant, and the capacity to integrate existing applications, such as automated reminders for appointments. Professionals in the financial industry benefit from Vertical Communications’ system, which features visual calling interface, full mobility features, “find me” call routing, and easy integration with in-place enterprise applications. For contact centers, Vertical Communications provides the ability to archive and record calls while a monitor or coach joins the call, hands-free answering capabilities, a visual interface that integrates data networks and voice, and sophisticated call routing. Vertical Communications invites partners to join as Vertical dealers and offers them competitive pricing, free training, an annual partner conference, and priority technical service and support. In addition, partners can use the interactive dealer portal to access information, take advantage of various promotions and offers, and join the company’s President’s/Achiever’s Club. Vertical Communications provides all of its users with training and support, including the use of its Vertical University, which offers certified training in a web-based environment. This program provides reference material and resources, technical certification curricula, course evaluations, and student transcripts.