Municipal Corporation Services on WhatsApp

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2. Execu? e Summary: The "More Raipur" WhatsApp chatbot is a groundbreaking ini? ate introduced by Nagar Nigam Raipur, with the primary goal of enhancing ci?en-centric services and making them more accessible. This innova? e project leverages the widespread use of WhatsApp on the devices of Raipur's residents, aiming to simplify the process of accessing municipal services. It represents a significant step towards increasing the digital presence and efficiency of Nagar Nigam Raipur in serving the community. One of the key advantages of using WhatsApp as a platorm for citen services is its widespread d adop?on among people of all age groups. Unlike tradi?onalmethods that require users to navigate complex menus on websites or applica?ons,the WhatsApp chatbot offers a more inintuie and user-friendly interface. It simplifies the interrac?oprocess by guiding users through each step and providing clear insnstruc?oon which butons to click or ac?onto take. The "More Raipur" WhatsApp chatbot operates as an interac?e conversaa?onaagent. Users can engage with the chatbot in a conversa?onalmanner, asking quess?onor requeses?services directly through WhatsApp. This interac?on-basedapproach reduces the barriers to accessing essenn?aservices and informa?on.Users no longer need to struggle with complex interfaces or spend ?m right op?ons;instead, they can simply engage with the chatbot and receive prompt responses. Behind the scenes, the chatbot is equipped with powerful computa?onalccapabili?esIt can handle various tasks and processes seamlessly, all while delivering the results directly to the user's WhatsApp chat. This backend automa?onensures that users can obtain the informaa?oor services they need quickly and efficiently, without the need for extensive manual intervenen?on. Moreover, the "More Raipur" WhatsApp chatbot aligns seamlessly with the broader Smart City Raipur project. By integra?ngwith the Smart City initiaes, it becomes a valuable tool for providing ng cens with easy access to a wide range of services and informa?on development, and more. This integra?onadds an extra layer of convenience, as citens can access both municipal and smart city services through a single, familiar platorm. In addi?onto its interracte features, the "More Raipur" WhatsApp chatbot offers an invaluable broadcast service that allows Nagar Nigam Raipur to disseminate a wide range of important informa?on,updates, and no?f aca?oto a large audience instantly. This versarsatservice enables the government to efficiently reach out to its ci?ens and keep them informed about various aspects of city life, government schemes, and cri? al alerts. Here are the use cases where the broadcast service can be efffectely y u?ed: 1. Water and Electricity-Based Alerts: Ci?ens can receive rreal-?mupdates about water supply schedules, maintenance outages, and electricity disrup?ons.This ensures that residents are well- informed and can plan their ac?vi?eaccordingly. 2. Educa?onalReforms and Schemes: Informa?onabout educaa?onareforms, scholarship opportuni?es,school enrollment dates, and other educaa?onaschemes can be shared with parents and students to promote access to quality educa?on. 3. Public Health Ini? ates: No?f aca?oregarding health campaigns, vaccinainatdrives and disease preven?onmeasures can be broadcasted to raise awareness and encourage par?cipa?on. 4. Public Transporta?onUpdates: Ci?ens can receive alerts about public transportaa?on schedules, changes in routes, and updates on public transport infrastructure improvements. 5. Community Events: Announcements about cultural events, fes?als, workshops, and community gatherings can be sent to foster community engagement and par?cip a?on. 6. Municipal Services: Updates on municipal services like waste collec?on,road repairs, and park maintenance can be shared, keeping ci?ens informed about the city's ongoing development efforts. 7. Government Policy Updates: Ci?ens can receive informaa?oabout government policies, legisla? e changes, and updates that affect their daily lives. searching for the related to urban planning, infrastructure

3. 8. Disaster-Based Announcements: In cases of natural disasters or emergencies, important safety instruc?onsand evacuaa?on no?ccan be sent to keep ep cens safe. 9.Weather-Based Alerts: Ci?ens can receive weather forecasts and alerts about adverse weather condi?onsto stay prepared. 10. Traffic-Based Alerts: Real-?metraffic updates, road closures, and diversions can be communicated to help ci?ens plan their routes efficiently. 11. Road Diversion News: Informa?onabout ongoing consstruc?owork, road closures, and alterna? e routes can be shared with commuters. By leveraging the broadcast feature within the "More Raipur" WhatsApp chatbot for a wide range of informa?onand alerts, Nagar Nigam Raipur not only enhances transparency and accessibility but also empowers ci?ens with knowledge. This two-way communicaa?ofosters a stronger c connec? between the government and the community, leading to more informed, engaged, and ac? contribute to the progress and well-being of Raipur. e citens who can Standard requirements: 1- Introducing 'More Raipur' – a digital gateway to a smarter and more connected city experience. This innova? e WhatsApp chatbot is designed to seamlessly bridge the gap between Raipur's municipal services and its residents. [A conversa?onbegins when a user sends "Hi," triggering an automaa?message on the user's screen. This message includes an introduc?onand provides opp?onfor r selec?a range of services.] With user-friendly categories ci?ens can effortlessly access a range of services like 1. Pay - pay bills instantly. 2. Grievances - share concerns or issues for quick solu?on. 3. RMC Update - get latest updates from Raipur Municipal Corpora?on. 4. DDN Services 5. Near Me Services - find local services and businesses around you. 6. For Raipurian - discover Raipur at your finggerts. 7. Accounts - manage your informa?onand preferences easily in account see?ngs.

4. 1- The 'Pay' sec?onstreamlines financial trtransac?onincluding a) Property tax payments b) BPMS (Building Permission Management System) c) Water connec?onmanagement d) Transfer of name / transfer of ownership (Namantran) and e) Par?cip a?oin cleanliness s ini ? es (Swachh Survekshan) “Welcome to Raipur Smart City” This innovative chatbot ensures citizens access city services effortlessly. Enjoy a user-friendly interface to book services and make cashless payments, supporting Raipur's smart city journey. Business Account mor raipur Business Account mor raipur Business Account mor raipur mor raipur Business Account Experience a citizen-driven Smart City, integrating economic, social and environmental sustainability. “Your city, your services, one chat away!" Hii Hii mor raipur “Welcome to Raipur Smart City” ... Pay Pay bills instantly Property Tax X 11:59 11:59 “Welcome to Raipur Smart City” “Welcome to Raipur Smart City” 11:59 Book now This innovative chatbot ensures citizens access city services effortlessly. Enjoy a user-friendly interface to book services and make cashless payments, supporting Raipur's smart city journey. This innovative chatbot ensures citizens access city services effortlessly. Enjoy a user-friendly interface to book services and make cashless payments, supporting Raipur's smart city journey. 11:59 Enter Property ID Select services mor raipur Pay Pay bills instantly mor raipur “Welcome to Raipur Smart City” ... Pay Pay bills instantly Ward No. Submit Successfully 11:59 Experience a citizen-driven Smart City, integrating economic, social and environmental sustainability. “Your city, your services, one chat away!" Experience a citizen-driven Smart City, integrating economic, social and environmental sustainability. “Your city, your services, one chat away!" Grievance Share concerns or issues for quick solution 11:59 Colony name Complete your payment https://payments.cashfree.com/ links/z5hgdt? lbrg Pay Pay bills instantly Book now Book now 11:59 Search and select owner’s Name 11:59 11:59 Pay now Select services Select services Pay Property Tax Generate invoice RMC Update Get latest updates from Raipur Municipal Corporation Mobile No. BPMS Help DDN Services Water Connection Near Me Services Find local services and businesses around you Namantaran For Raipurian Discover Raipur at your fingertips Swachh Survekshan Submit Account Manage your information and preferences easily. “Welcome to Raipur Smart City” Message Message This innovative chatbot ensures citizens access city services effortlessly. Enjoy a user-friendly interface to book services and make cashless payments, supporting Raipur's smart city journey. Business Account mor raipur Business Account mor raipur Business Account mor raipur Experience a citizen-driven Smart City, integrating economic, social and environmental sustainability. “Your city, your services, one chat away!" Hii Hii Track Your Proposal X 11:59 11:59 “Welcome to Raipur Smart City” “Welcome to Raipur Smart City” Book now This innovative chatbot ensures citizens access city services effortlessly. Enjoy a user-friendly interface to book services and make cashless payments, supporting Raipur's smart city journey. This innovative chatbot ensures citizens access city services effortlessly. Enjoy a user-friendly interface to book services and make cashless payments, supporting Raipur's smart city journey. 11:59 Proposal Number Select services mor raipur “Welcome to Raipur Smart City” ... Pay Pay bills instantly Experience a citizen-driven Smart City, integrating economic, social and environmental sustainability. “Your city, your services, one chat away!" Experience a citizen-driven Smart City, integrating economic, social and environmental sustainability. “Your city, your services, one chat away!" Grievance Share concerns or issues for quick solution 11:59 Pay Pay bills instantly Book now Book now 11:59 11:59 Select services Select services Pay Pay Property Tax RMC Update Get latest updates from Raipur Municipal Corporation BPMS DDN Services Water Connection Near Me Services Find local services and businesses around you Namantaran For Raipurian Discover Raipur at your fingertips Swachh Survekshan Account Manage your information and preferences easily. Track Message 2- Under the 'Grievances' category in the 'More Raipur' chatbot, ci?ens can easily report and address specific concerns, streamlining the process for effffece issue re resolu?Whether it’s- a) air pollu?on b) solid waste c) water supply d) street lights e) encroachment f) garden maintenance g) stray ca?le h) hoarding or road condi?ons users can select the relevant subcategory and provide details. This user-friendly feature empowers residents to contribute directly to the improvement of their surroundings, fostering a collabora? e effort to create a cleaner, safer, and more efficient Raipur.

5. mor raipur Business Account mor raipur Business Account mor raipur Business Account mor raipur “Welcome to Raipur Smart City” ... Grievance Share concerns or issues for quick solution Hii Hii Air Pollu?on X 11:59 11:59 “Welcome to Raipur Smart City” “Welcome to Raipur Smart City” 11:59 This innovative chatbot ensures citizens access city services effortlessly. Enjoy a user-friendly interface to book services and make cashless payments, supporting Raipur's smart city journey. This innovative chatbot ensures citizens access city services effortlessly. Enjoy a user-friendly interface to book services and make cashless payments, supporting Raipur's smart city journey. Loca?on Addess Air Pollution Solid Category Name Experience a citizen-driven Smart City, integrating economic, social and environmental sustainability. “Your city, your services, one chat away!" Experience a citizen-driven Smart City, integrating economic, social and environmental sustainability. “Your city, your services, one chat away!" Grievance Share concerns or issues for quick solution Water Sub Category Pay Pay bills instantly Street Light Select option Book now Book now 11:59 11:59 Encroachment Select services Select services RMC Update Get latest updates from Raipur Municipal Corporation Garden DDN Services Stray Cattle Near Me Services Find local services and businesses around you Hoarding For Raipurian Discover Raipur at your fingertips Road Repair Submit Account Manage your information and preferences easily. Message 3-Within the 'More Raipur' chatbot, the 'RMC Update' category serves as the ci?ens' central hub for staying informed about Raipur Municipal Corpora?on's ac?vi?e Dive into- a) upcoming events explore a gallery of city life, b) learn about RMC's ini?ates c) access real-?melocaa?otracking Find essen?alnumbers for- d) emergencies e) discover intriguing facts about Raipur f) stay updated on dustbin distribu?on g) traffic assistance These feature ensures Raipurians are well-connected and engaged with the pulse of their city, fostering a sense of community and awareness. mor raipur Business Account mor raipur Business Account mor raipur Business Account mor raipur “Welcome to Raipur Smart City” ... RMC update Get latest updates from Raipur Municipal Corporation Hii Hii 11:59 11:59 “Welcome to Raipur Smart City” “Welcome to Raipur Smart City” 11:59 This innovative chatbot ensures citizens access city services effortlessly. Enjoy a user-friendly interface to book services and make cashless payments, supporting Raipur's smart city journey. This innovative chatbot ensures citizens access city services effortlessly. Enjoy a user-friendly interface to book services and make cashless payments, supporting Raipur's smart city journey. Upcoming Activities Gallery Experience a citizen-driven Smart City, integrating economic, social and environmental sustainability. “Your city, your services, one chat away!" Experience a citizen-driven Smart City, integrating economic, social and environmental sustainability. “Your city, your services, one chat away!" Grievance Share concerns or issues for quick solution About Pay Pay bills instantly Track My Book now Book now 11:59 11:59 Fire Stations Select services Select services RMC Update Get latest updates from Raipur Municipal Corporation Important Numbers DDN Services Mor Raipur Mor Near Me Services Find local services and businesses around you Dustbin Vitaran For Raipurian Discover Raipur at your fingertips Help Traffic Account Manage your information and preferences easily. Message

6. 6- Under the 'For Raipurian' sec?onwithin the 'More Raipur' chatbot is designed to enhance the city experience for its residents. Providing valuable insights and opportuni?es,this category offers quick access to essen?alinformaa?osuch as- a) air quality updates b) local events c) tree-plan?ng init iaes d) heritage explora?on e) tourist a?rac?ons f) curated list of eateries 'For Raipurian' is a one-stop des?na?oto connect residents with the heart and soul of Raipur, prpromo?ng a sense of community, cultural engagement, and an enriched city lifestyle. “Welcome to Raipur Smart City” This innovative chatbot ensures citizens access city services effortlessly. Enjoy a user-friendly interface to book services and make cashless payments, supporting Raipur's smart city journey. mor raipur Business Account mor raipur Business Account mor raipur Business Account mor raipur Business Account mor raipur Business Account Experience a citizen-driven Smart City, integrating economic, social and environmental sustainability. “Your city, your services, one chat away!" mor raipur “Welcome to Raipur Smart City” ... For Raipurian Discover Raipur at your fingertips Hii Hii 11:59 11:59 “Welcome to Raipur Smart City” “Welcome to Raipur Smart City” Book now 11:59 11:59 This innovative chatbot ensures citizens access city services effortlessly. Enjoy a user-friendly interface to book services and make cashless payments, supporting Raipur's smart city journey. This innovative chatbot ensures citizens access city services effortlessly. Enjoy a user-friendly interface to book services and make cashless payments, supporting Raipur's smart city journey. Select services mor raipur “Welcome to Raipur Smart City” ... Air Quality mor raipur “Welcome to Raipur Smart City” ... For Raipurian Discover Raipur at your fingertips 11:59 11:59 Please select an option Experience a citizen-driven Smart City, integrating economic, social and environmental sustainability. “Your city, your services, one chat away!" Experience a citizen-driven Smart City, integrating economic, social and environmental sustainability. “Your city, your services, one chat away!" Grievance Share concerns or issues for quick solution 11:59 Pay Pay bills instantly Air Quality Book now Book now 11:59 11:59 Events in City Select services Select services mor raipur Please select an op?on RMC Update Get latest updates from Raipur Municipal Corporation Plant Tree Location DDN Services 11:59 Raipur Heritage Near Me Services Find local services and businesses around you Tourist Places For Raipurian Discover Raipur at your fingertips Eateries Account Manage your information and preferences easily. Message Message “Welcome to Raipur Smart City” This innovative chatbot ensures citizens access city services effortlessly. Enjoy a user-friendly interface to book services and make cashless payments, supporting Raipur's smart city journey. mor raipur Business Account “Welcome to Raipur Smart City” This innovative chatbot ensures citizens access city services effortlessly. Enjoy a user-friendly interface to book services and make cashless payments, supporting Raipur's smart city journey. mor raipur Business Account mor raipur Business Account mor raipur Business Account Experience a citizen-driven Smart City, integrating economic, social and environmental sustainability. “Your city, your services, one chat away!" Hii Hii Experience a citizen-driven Smart City, integrating economic, social and environmental sustainability. “Your city, your services, one chat away!" 11:59 11:59 “Welcome to Raipur Smart City” “Welcome to Raipur Smart City” Book now 11:59 This innovative chatbot ensures citizens access city services effortlessly. Enjoy a user-friendly interface to book services and make cashless payments, supporting Raipur's smart city journey. This innovative chatbot ensures citizens access city services effortlessly. Enjoy a user-friendly interface to book services and make cashless payments, supporting Raipur's smart city journey. Select services Book now 11:59 mor raipur “Welcome to Raipur Smart City” ... For Raipurian Discover Raipur at your fingertips Select services mor raipur “Welcome to Raipur Smart City” ... For Raipurian Discover Raipur at your fingertips 11:59 Experience a citizen-driven Smart City, integrating economic, social and environmental sustainability. “Your city, your services, one chat away!" Grievance Share concerns or issues for quick solution Experience a citizen-driven Smart City, integrating economic, social and environmental sustainability. “Your city, your services, one chat away!" 11:59 Pay Pay bills instantly Air Quality mor raipur “Welcome to Raipur Smart City” ... Tourist Places Book now Book now 11:59 11:59 Events in City Select services Select services RMC Update Get latest updates from Raipur Municipal Corporation 11:59 Plant Tree DDN Services Raipur Heritage Near Me Services Find local services and businesses around you Tourist Places For Raipurian Discover Raipur at your fingertips More details More details More details Eateries Book cab Book cab Book cab Account Manage your information and preferences easily. Message Message

7. Service Conversa?ons Service conversa?onsare opened when you are within a customer service window, you send a free-form message to a customer, and no open conversa?onof any category exists between you and the customer. Customer Service Windows When a customer messages you, a 24 hour ?mercalled a customer service window starts. If you are within the window, you can send free-form messages or template messages. If you are outside the window, you can only send template messages. Impact measurement: The impact of the Smart City chatbot is measured across various key dimensions to assess its efffecteness and contributon to ciizen engagement and service delivery. User engagement shall closely be monitored, evalua?ngthe number of act e users and success of the operara?ochosen. The he utalizaof services within each category, including payments, grievances, and updates, provides insights into the ci?ens' preferences and needs. The efficiency of issue re resolu?s gauged by tracking the the taken to address reported grievances. User feedback and sa?ffac?oplay a pivotal role in refining the chatbot's 's func?ona, ensuring it meets the expecta?onsof Raipur citens. . Addi?ona, the chatbot's role in achieving cost savings is evaluated by comparing opera?onalcosts before and aaer its implementata?on. The chatbot's accessibility and inclusivity are measured by analysing user demographics, striving to ensure it reaches a diverse audience. The efficiency gains in informama?delivery are assessed by comparing the ?metaken for users to access informaa?othrough the chatbot versus trtradi?onmethods. Furthermore, the impact extends to community awareness, enhancing ci?en knowledge about local events, ini? ates, and city updates. If applicable, environmental impact is considered, such as reduced paper usage due to the shi?towards digital trransac?ons. If the Smart City ini? ate is well-promoted, user-friendly, and accessible to a broad demographic, it has the poten?alto impact a significant t por? of the populaula?on. As a rough es?m te, a well-implemented and widely adopted Smart City chatbot could potenn?allimpact 30-40% or more of the popula?onin Chhaa? arh. This, of course, is a broad es es based on factors such as digital literacy, smartphone penetra?on,and the effffeceness of awareness campaigns. It will be crucial to track user engagement and gather specific data to provide a more accurate assessment of the chatbot's impact over ?me. Collec? ely, these metrics contribute to a comprehensive understanding of the Smart City chatbot's impact, demonstra?ngits role in fostering a connected, informed, and efficient urban living experience in Raipur. ?maand may vary