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ai for digital customer service | Verofax

Transform your customer support with Verofaxu2019s AI for digital customer service, delivering instant, accurate, and consistent assistance on any channel.

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ai for digital customer service | Verofax

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  1. INTELLIGENT CUSTOMER SERVICE Hello Yannick, how do you prepare for a big match? PIONEERING AGENTIC AI Hey! I always make sure I’m ready—good sleep, good food, and a lot of focus. On matchday, I ... Trusted by Fortune 100 Companies Across 50 Markets

  2. TODAY’S CUSTOMER SERVICE IS BROKEN 78% 59% 81% Of customers prefer waiting to speak to a live agent rather than using a chatbot. Of customers feel frustrated when they do not receive personalized experiences. Of customers face personal issues dealing with customer service Analysis of patients’ complaints in primary healthcare centres centres through https://www.salesforce.com/news/stories/ https://blog.hubspot.com/service/problems

  3. VEROFAX AI CUSTOMER SERVICE THINKS, ENGAGES, AND ACTIVELY SELLS Integrates seamlessly into Clients applications Multilingual Support Here’s a special offer at Here’s a special offer at Costa Costa Coffee Coffee to make your trip even better Large Language Easy to use Module Thank you.

  4. VEROFAX AI ELEVATES CLIENTS ONLINE & ONSITE EXPERIENCES IN-APP & ON WEBSITE AI HUMAN ON-SITE EXPERIENCES IN HOLOBOX & AR AI Human in Holobox AI Human for Public Departments A human-like AI agent that instantly answers questions and helps customers navigate the website with ease. AI Human in Tourism AR Guidance in Malls

  5. TOTAL ADDRESSABLE MARKET (TAM) FOR DIFFERENT SECTORS $211B $40B $80B $40B TOURISM SPORTS ENTERTAIMENT CULTURE

  6. ELEVATING CUSTOMER EXPERIENCES FIFA WORLD CUP EXPAND GLOBALLY AB InBev (Increase Engagement) 30 paying clients (ARR $20M), 5 reseller partners (EU) 8 paying clients (ARR $1M), reseller partner (Malaysia) 2024 2023 2027-30 2022 2026 4 client pilots (ARR $500K) SAUDI MARKET PENETRATION 10 paying clients (CARR $3M), 3 partners (Saudi, Egypt, Zambia) 500 paying clients (ARR $150M), 25 reseller partners

  7. Agentic AI Studio – Easy Set-Up Verofax AI Human for Seamless engagement across touchpoints A next-gen platform leveraging Agentic AI Humans for immersive, intelligent, and personalized experiences. For Businesses & Consumers

  8. USE CASES – TOURISM & IN APP AI Wafferly Service Tour Guide, Explore & Book AI Human 30 City Tours Find the Best Offers Near You with AI

  9. USE CASES – RETAIL SHOPPER AND FAN ENGAGEMENT In-Mall AI Guide and Recommendations AI Way Finding Fan Engagement & Recommendations AI Athlete Emotion Filled Experiences AR Treasure Hunt AR Fan Engagement 0 0 0 0

  10. EARLY AI SOLUTIONS DEPLOYED - FORTUNE 100 CLIENTS Food Safety for Airline Catering Using AI Vision • AI-powered Computer Vision for automated tray setup verification, ensuring compliance and food safety. • AI Human Avatar for Staff Training ARR Phase 2: 2025 $250k Expected in Phase 2 Phase 2 where full implementation happens with 10 production line. ARR Phase 1: 2024 $100k Achieved in Phase 1 Phase 1 by establishing 1 out of 10 production line.

  11. EARLY AI SOLUTIONS DEPLOYED in 2022 - FAN ENGAGEMENT Brand Engagement with AI & AR Experiences Average ARR of c. $450k+ (2022 – 2024) Enhanced brand loyalty by offering personalized experiences experiences and exclusive rewards. offering personalized +15% Increase in consumer engagement through mobile interaction.

  12. ARR2026-2030 $5M+ GROW SPORTS CLUBS REVENUE

  13. BENEFITS OF ADOPTING VEROFAX CUSTOMER SERVICE AGENT Personalized, Proactive Support “Personalized AI interactions have resulted in a 20% increase in customer retention rates over six months, as customers feel more valued and understood.” Source – Hubspot End-to-End Query Resolution with Minimal Human Escalation Context-Rich Interactions“predictive intelligence recommendations have influenced an average of 26.34% of total orders, with this figure increasing to 34.71% after 36 months of implementation.” Source - Salesforce Lower Training & Support Costs Improved Customer Loyalty & Brand Perception “Companies utilizing AI- driven customer service have reported a 14% increase in support agent productivity, leading to faster and more efficient issue resolution.” Source - Salesforce Multimodal Capability: Vision + AR + Conversational AI Seamless Online + Physical Deployment

  14. STRATEGIC ROLLOUT PLAN Able to pivot quickly in response to opportunities & sector wide impact. Enterprise Launch MVP Lauch Beta Launch Onward Journey Jan 2025 April 2025 October 2025 •Digital Human with natural voice and text conversation •Agentic AI with Call-to- Action Capability •Hyper Realistic Deployment: Holobox •Online Launch: In- app and Website •Physical Launch: Vision & AR •Multi-language advanced conversation •Agent-to-Agent interaction capability •Agent-to-Agent Marketplace •Enterprise grade A2A data exchange module

  15. VEROFAX AGENT-TO-AGENT SUITE Tech Development (Verofax IP | PCT Application IB2021/053126)

  16. 4 PATENTS IN AR, AI, & DLT A2A | Workflow Automation | CTA | Works in Physical Environments | Gamification | Autonomous Decision | Real-Time Analytics | Personalized Context Autonomous Systems Agent-to-Agent Customer Service Text | Voice | Vision | Digital Human | Physical Deployment | AR | Customizable UI/UX | Multilingual | Multi-Device Verofax Aisera Sierra Computer vision Cognitive AI SINGLE MODE Experience Ada Cognigy (Digital Human, Vision, AR) MULTI MODE Experience (Text) Intercom Personalized Recommendation AI Moveworks LivePerson AI in augmented reality for shoppers Ultimate AI Forethought AI analytics for customer service Manual Systems (Rule-based) *This perceptual map is based on capabilities identified through secondary research and described in the capability matrix table. Actual features may vary.

  17. WHY THE BEST BRANDS TRUST VEROFAX CLIENTS RATING FOR VEROFAX MARTECH SERVICE “EXCEPTIONAL” Award Winning Solution • Listed on PwC Net Zero Future50 companies • EGA Ramp Up challenge on Blockchain Traceability for CBAM Compliance • End Plastic Waste Innovation Challenge for Traceability & Eco- label • GITEX 2023 Best Blockchain & Web Technology Award • LEAP 2023 Best Artificial Technology Award • Re-source sustainability challenge on Eco- label • BISB Innovation Challenge on Blockchain Traceability • C3 Social Impact Accelerator Challenge on Blockchain Traceability PwC UAE Future100 EGA Plug and Play GITEX LEAP Re-source BISB C3 DMCC

  18. LEADING GLOBAL INVESTORS ONBOARD LEADING VC INVESTORS ON CAP TABLE 16 AI & WEB3 AWARDS LEAP EGA GITEX UAE Future100

  19. VALIDATED BY LEADING GLOBAL PARTNERS Compliant with Local Regulation Quality Assurance & Consulting Partners:

  20. EUROPE Devonshire House, 60 Goswell Road, London, EC1M 7AD, United Kingdom ASIA V Square @ PJ Centre, Block 6-09-01 Jalan Utara 46200 Petaling Jaya Selangor, Malaysia. MIDDLE EAST P.O. BOX 35665, 34, Makam Tower, Global Market Square, Al Maryah Island, Abu Dhabi, United Arab Emirates. AFRICA Dubai Internet City, In5 Tech Hub, Suite 34B Connect – Collaborate – Create CANADA 33 Gerrard street west, Toronto,M5G 1Z4, Ontario, Canada UNITED STATES 651 N Broad St, Suite 206, Middletown, New Castle,19709, Delaware, United States info@verofax.com verofax.com

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