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What is Hosted Contact Center & Its Features

A hosted contact center is a cloud-based software solution for managing customer communications that runs on a provideru2019s servers. Learn more here.

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What is Hosted Contact Center & Its Features

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  1. Unlocking Efficiency with Hosted Contact Center Solutions

  2. Introduction A Hosted Contact Center is a cloud‑based platform for managing customer interactions via a remote provider.

  3. Cost savings • Scalability • Remote Workforce Enablement • Rapid Deployment & Low Maintenance Key Advantages

  4. Essential Features • Interactive Voice Response (IVR) • Skill-Based Routing • Automatic Call Distribution (ACD) • Call Recording & Monitoring • Real-Time Analytics & Dashboards • CRM Integration • Omnichannel & AI Tools

  5. CHOOSING THE RIGHT PROVIDER • Supported channels (voice, chat, email) • Core features like AI, IVR, monitoring • Security & compliance (PCI‑DSS, HIPAA, GDPR, SOC 2, ISO 27001) • API/CRM integrations • Pricing model transparency • Availability of trial/demo • SLAs (99.99% uptime, 24/7 support

  6. ACEFONE’S HOSTED SOLUTION • Cloud‑based, easy‑deploy platform • Features: IVR, intelligent routing, analytics, AI bots, CRM integrations • 99.99% uptime, secure, 24/7 support

  7. THANK YOU Linkedin: https://www.linkedin.com/company/acefone// Website: https://www.acefone.com/

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