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busn 258 successful learning

BUSN 258 Successful Learning

  • BUSN 258 All Homework Assigments, You Decide, Case Study
  • For more course tutorials visit
  • www.busn258.com
  • BUSN 258 Week 1 Homework Asssignment Independent Auto Sales and Service (NEW)
  • BUSN 258 Week 3 Homework Asssignment Independent Auto Sales and Service (NEW)
  • BUSN 258 Week 6 Homework Asssignment Independent Auto Sales and Service (NEW)
busn 258 successful learning 1

BUSN 258 Successful Learning

  • BUSN 258 Final Exam (All 3 Sets)
  • For more course tutorials visit
  • www.busn258.com
  • BUSN 258 Final Exam (NEW)
  • BUSN 258 Week 8 Final Exam 1
  • BUSN 258 Week 8 Final Exam 2
busn 258 successful learning 2

BUSN 258 Successful Learning

BUSN 258 Final Exam (NEW)

For more course tutorials visit

www.busn258.com

BUSN 258 Final Exam (NEW)

Question 1.1. (TCO 1) Which of these key organizational behaviors helps customers to interact with your organization?

busn 258 successful learning 3

BUSN 258 Successful Learning

  • BUSN 258 Midterm (All 3 Sets)
  • For more course tutorials visit
  • www.busn258.com
  • BUSN 258 Midterm (NEW)
  • BUSN 258 Week 4 Midterm - Set 1
  • BUSN 258 Week 4 Midterm - Set 2
busn 258 successful learning 4

BUSN 258 Successful Learning

  • BUSN 258 Midterm (NEW)
  • For more course tutorials visit
  • www.busn258.com
  • BUSN 258 Week 4 Midterm (NEW)
  • BUSN 258 Midterm
  • 1. Question : (TCO 9) How many people is an unhappy customer likely to tell about a bad experience?
busn 258 successful learning 5

BUSN 258 Successful Learning

  • BUSN 258 Week 1 Assignment (Devry)
  • For more course tutorials visit
  • www.busn258.com
  • 1 1. What major corporations that you’ve heard of seem to be doing the best job of building customer loyalty? In what ways do they attempt to build long-term relationships with customers?
  • 2. How do ripple effects escalate the problem of the lost customer?
busn 258 successful learning 6

BUSN 258 Successful Learning

  • BUSN 258 Week 1 DQ 1Positive Impact of Good Customer Service
  • For more course tutorials visit
  • www.busn258.com
  • BUSN 258 Week 1 DQ Impact of Good Customer Service
  • How does good customer service positively affect both the company and the customer?
busn 258 successful learning 7

BUSN 258 Successful Learning

  • BUSN 258 Week 1 DQ 2 Relation With Customers
  • For more course tutorials visit
  • www.busn258.com
  • BUSN 258 Week 1 DQ Relation With Customers
  • How can companies build healthy relationships with customers?
busn 258 successful learning 8

BUSN 258 Successful Learning

BUSN 258 Week 1 Homework Asssignment Independent Auto Sales and Service (NEW)

For more course tutorials visit

www.busn258.com

BUSN 258 Week 1 Homework Asssignment

Choose either the Independent Auto Sales and Service (IAS) case on

page 16, or the Network Nutrition Distributors (NND) case on page 17. For

busn 258 successful learning 9

BUSN 258 Successful Learning

BUSN 258 Week 1 to 7 All DQs

For more course tutorials visit

www.busn258.com

This Tutorial contains All DQs (Except Week 6 DQ1, Week 7 DQ1)

BUSN 258 Week 1 DQ 1 Positive Impact of Good Customer Service

busn 258 successful learning 10

BUSN 258 Successful Learning

BUSN 258 Week 2 Assignment (Devry)

For more course tutorials visit

www.busn258.com

1.What are some factors (patterns of behavior) that project a company’s culture? List several examples from organizations you work in.

2.What are three major elements that complicate listening? Give customer-service related examples of each.

busn 258 successful learning 11

BUSN 258 Successful Learning

BUSN 258 Week 2 DQ 1 Engaging Your Customers

For more course tutorials visit

www.busn258.com

BUSN 258 Week 2 DQ Engaging Your Customers

Choose one of the Action Tips presented in Chapter 2 of the textbook and describe the tip, as well as how you would implement it for a particular company

busn 258 successful learning 12

BUSN 258 Successful Learning

  • BUSN 258 Week 2 DQ 2 Listening To Your Customers
  • For more course tutorials visit
  • www.busn258.com
  • DQ 2
  • Listening to Your Customers (graded)
  • Choose one of the Action Tips presented in Chapter 3 of the textbook and describe the tip, as well as why it is important. Illustrate your argument with an example.
busn 258 successful learning 13

BUSN 258 Successful Learning

  • BUSN 258 Week 2 You Decide (Devry)
  • For more course tutorials visit
  • www.busn258.com
  • Read the You Decide scenario and decide on a response. Your goal is to identify the critical issues in the scenario and determine how you would resolve. Write a report correctly formatted of at least 125 words. Drop the report in the DropBox. Remember to run the spelling and grammar checker on your work before turning it in.
busn 258 successful learning 14

BUSN 258 Successful Learning

BUSN 258 Week 3 Case Study (Devry)

For more course tutorials visit

www.busn258.com

1. Interview: After completing your assigned readings for this week, interview someone who has a customer relations/customer service role or responsibility where the person has organizational responsibility and knowledge

busn 258 successful learning 15

BUSN 258 Successful Learning

  • BUSN 258 Week 3 Case Study McDuffie Dentistry
  • For more course tutorials visit
  • www.busn258.com
  • BUSN 258 Week 3 Case Study McDuffie Dentistry
busn 258 successful learning 16

BUSN 258 Successful Learning

  • BUSN 258 Week 3 DQ 1 Talkng to Your Customers on Phone
  • For more course tutorials visit
  • www.busn258.com
  • BUSN 258 Week 6 DQ Talkng to Your Customers on Phone
  • Choose one of the Action Tips in Chapter 4 of the textbook, and discuss it with examples.
busn 258 successful learning 17

BUSN 258 Successful Learning

  • BUSN 258 Week 3 DQ 2 Electronic and Internet Communication
  • For more course tutorials visit
  • www.busn258.com
  • BUSN 258 Week 3 DQ Electronic and Internet Communication
  • Choose one of the Action Tips in Chapter 5 of the textbook, and discuss why it is important. Provide an example of the tip, from your experience as a customer, or your experience as an employee.
busn 258 successful learning 18

BUSN 258 Successful Learning

BUSN 258 Week 3 Homework Asssignment Independent Auto Sales and Service (NEW)

For more course tutorials visit

www.busn258.com

Continuing either the Independent Auto Sales and Service (IAS) or

Network Nutrition Distributors (NND) case that you started in Week 1, answer

the Strategy Planning Questions listed on page 77 at the end of Chapter

busn 258 successful learning 19

BUSN 258 Successful Learning

BUSN 258 Week 4 Assignment (Devry)

For more course tutorials visit

www.busn258.com

1. Look back on your own experiences as a customer and identify situations when little things have made a difference in your buying decision. Think, for example, of places you have stopped doing business with. What little things pushed you out of the zone of indifference into the dissatisfied range? Be as specific as possible and remember

busn 258 successful learning 20

BUSN 258 Successful Learning

BUSN 258 Week 4 DQ 1 Addressing Customer Turnoffs

For more course tutorials visit

www.busn258.com

Addressing Customer Turnoffs (graded)

What causes customers to become dissatisfied and turned off? How can you prevent it?

busn 258 successful learning 21

BUSN 258 Successful Learning

BUSN 258 Week 4 DQ 2 Emerging Trends in Customer Service

For more course tutorials visit

www.busn258.com

Emerging Trends in Customer Service

Choose one emerging trend in customer service and discuss how it is impacting the relationships between companies and customers

busn 258 successful learning 22

BUSN 258 Successful Learning

  • BUSN 258 Week 4 Midterm - Set 1 (Devry)
  • For more course tutorials visit
  • www.busn258.com
  • 1.Question :
  • (TCO 1) Excellent organizations are:
  • Question :(TCO 2) The Gallup organization studied the impact of customer ________ on long-term customer loyalty and profitability.
busn 258 successful learning 23

BUSN 258 Successful Learning

BUSN 258 Week 4 Midterm - Set 2 (Devry)

For more course tutorials visit

www.busn258.com

1.

Question :

(TCO 1) The letter L in the acronym LIFE stands for ________.

2. Question : (TCO 2) Customer loyalty is

busn 258 successful learning 24

BUSN 258 Successful Learning

  • BUSN 258 Week 5 Assignment (Devry)
  • For more course tutorials visit
  • www.busn258.com
  • 1. How can organizations become more open to feedback? What kinds of employee training would help? What would you tell your employees about feedback importance if you were the boss?
busn 258 successful learning 25

BUSN 258 Successful Learning

  • BUSN 258 Week 5 DQ 1 Collecting Customer Feedback
  • For more course tutorials visit
  • www.busn258.com
  • Collecting Customer Feedback
  • How can companies collect feedback from customers, and how much data should be collected?
busn 258 successful learning 26

BUSN 258 Successful Learning

  • BUSN 258 Week 5 DQ 2 Handling Customer Complaints
  • For more course tutorials visit
  • www.busn258.com
  • Handling Customer Complaints
  • How should you handle a dissatisfied customer? What about a customer with unreasonable complaints?
busn 258 successful learning 27

BUSN 258 Successful Learning

BUSN 258 Week 5 You Decide (Devry)

For more course tutorials visit

www.busn258.com

Scenario Summary

You are a general manager with a service company. You are hearing comments from your sales group that customers are unhappy with your company.

busn 258 successful learning 28

BUSN 258 Successful Learning

  • BUSN 258 Week 6 Case Study (Devry)
  • For more course tutorials visit
  • www.busn258.com
  • BUSN 258 Week 6 Case Study LL Bean & AT&T
busn 258 successful learning 29

BUSN 258 Successful Learning

  • BUSN 258 Week 6 Case Study Trader Joes and Time Warner Cable
  • For more course tutorials visit
  • www.busn258.com
  • Companies with Good and Bad Service
  • Trader Joe’s & Time Warner Cable
  • Related Tutorials
busn 258 successful learning 30

BUSN 258 Successful Learning

  • BUSN 258 Week 6 DQ 2 Using Information to Exceed Customer Expectations
  • For more course tutorials visit
  • www.busn258.com
  • DQ 2
  • Using Information to Exceed Customer Expectations (graded)
  • Explain how providing accurate and timely information can be used to exceed customer expectations.
busn 258 successful learning 31

BUSN 258 Successful Learning

  • BUSN 258 Week 6 Homework Asssignment Independent Auto Sales and Service (NEW)
  • For more course tutorials visit
  • www.busn258.com
  • Continuing either the Independent Auto Sales and Service (IAS) or
  • Network Nutrition Distributors (NND) case that you started in Week 1 and
  • continued in Week 3, answer the Strategy Planning Questions listed on page 177
busn 258 successful learning 32

BUSN 258 Successful Learning

  • BUSN 258 Week 7 Assignment (Devry)
  • For more course tutorials visit
  • www.busn258.com
  • 1.Which of the two general causes of stress,worker characteristics and working conditions,is the most significant in your job? How can you control or manage it?
  • 2. How can a manager best set a strategy for improving customer loyalty? What steps make sense?
busn 258 successful learning 33

BUSN 258 Successful Learning

  • BUSN 258 Week 7 DQ 2 Stress and Customer Service
  • For more course tutorials visit
  • www.busn258.com
  • DQ 2
  • Stress and Customer Service (graded)
  • Customer service can be seen as a kind of emotional labor. How can you reduce stress and prevent burnout if you are a customer service representative?
busn 258 successful learning 34

BUSN 258 Successful Learning

BUSN 258 Week 7 You Decide (Devry)

For more course tutorials visit

www.busn258.com

Scenario Summary

You are Bob Yeader, a Sales Manager, of a small printing company. One of you sales people asked for a meeting. The meeting was difficult

busn 258 successful learning 35

BUSN 258 Successful Learning

  • BUSN 258 Week 8 Final Exam 1 (Devry)
  • For more course tutorials visit
  • www.busn258.com
  • 1.Question :
  • (TCO 1) The best way to win customer loyalty is to:
  • 2.Question :
  • (TCO 2) Which of the following problems is NOT listed as a people turnoff?
busn 258 successful learning 36

BUSN 258 Successful Learning

BUSN 258 Week 8 Final Exam 2 (Devry)

For more course tutorials visit

www.busn258.com

1.Question :

(TCO 1) The first step to reduce waiting time is to:

2.Question :

(TCO 2) Communication turnoffs often occur when employees are ignorant of: