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I just clicked to say I love you : Rich Evaluations of Minimal Communication. alt.chi 27 September 2006 Joseph ‘Jofish’ Kaye Culturally Embedded Computing Group Cornell University, Information Science jofish@cornell.edu. Intimacy in HCI.

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i just clicked to say i love you rich evaluations of minimal communication

I just clicked to say I love you:Rich Evaluations of Minimal Communication

alt.chi

27 September 2006

Joseph ‘Jofish’ Kaye

Culturally Embedded Computing Group

Cornell University, Information Science

jofish@cornell.edu

intimacy in hci
Intimacy in HCI

History of elegantly designed but ad-hoc interfaces for communicating intimacy in HCI; hard to evaluate

  • Fields & Thresholds (Dunne & Raby DoP2 '94)
  • Feather, Scent & Shaker (Strong & Gaver CSCW'96)
  • The Bed (Dodge CHI'97)
  • UbiComp'03 Workshop on Intimacy
  • Digital Family Portrait (Mynatt et. al. CHI'01)
  • inTouch (Brave, Ishii, Dahley CSCW'98)
  • inStink, Honey I’m Home (Kaye interactions '04)
  • … the rest of this alt.chi session… and more.
virtual intimate object vio
Virtual Intimate Object (VIO)
  • A small red circle in Windows’ taskbar, or in a Mac window.
  • When circle is clicked, partner’s circle glows bright red, then fades over time.

http://io.infosci.cornell.edu

slide4

Evaluating intimacy: How much does Ariel love Eric? Count the hearts! Disney (1997) The Special Edition Little Mermaid Coloring Book. Golden Books Publishing.

Answer: 19

1 thick description geertz on ryle
1. Thick Description (Geertz, on Ryle)
  • Winking
  • HCI has excellent winking-analysis tools…
  • Thick description of the context and culture lets us understand the role of the wink in sharing a conspiracy, or even parodying another sharing conspiracy.

Geertz, C. (1973) Interpretation of Cultures Ch. 1

2 defamiliarization
2. Defamiliarization
  • Changing categories for novel understandings:
    • Lewis 1942: anachronistic descriptions of daily life
    • Minor 1956: Body Rituals Amongst the Nacirema
    • Norman 1988: Door handles, glass (“glass is for seeing through and breaking”
  • ‘How do you feel about your relationship today?’ vs.
  • ‘What colour is your relationship today?’

Bell, Blythe & Sengers. Making by making strange. ToCHI’05

3 cultural probes
3. Cultural Probes
  • Gives context around a situation
  • Originally for inspiring the design part of the design  build  evaluate  iterative design cycle
  • Repurposed here for inspiring the evaluation part of the cycle

Gaver et. al. Cultural Probes, interactions 6(1) 1999

inspiring evaluation of experience focused hci
Inspiring Evaluation of experience-focused HCI
  • Evaluation is not merely reactive, but creative. It requires inspiration
  • It fulfills different functions…
    • seeing if you met your goals or values or criteria
    • understanding the experience of using your technology
    • telling you what to do next
    • getting published
  • ..for different stakeholders with different values & goals
two vio studies
Two VIO Studies
  • Study I
    • 10 couples in existing long-distance relationships (n=20)
      • 5 couples assigned to VIO (n=10)
      • 5 couples assigned to MinIO (n=10)
    • Paper logbooks; pre, post-tests, daily questions
  • Study II
    • 80+ subjects recruited through long distance relationship communities on LiveJournal
    • All subjects took pre-survey; all were asked to take post-survey
    • Four groups: VIO, VIO + daily survey, daily survey alone, nothing
    • All surveys online - Currently being analyzed
slide10

Logbook Entries

  • Modeled after cultural probes
  • Questions about relationship:
    • The color/song/TV show/season that currently best represents my relationship is…
    • If I were to do a dance about my relationship today, it would be a
      • Rumba Samba Tango Waltz Swing
slide11

Rich Stories from Minimal Data

  • Did it make you feel closer to your partner?
    • I was surprised to see one morning that my partner had actually turned on his computer just to push VIO and then turned it off again
    • YES - We share this experience together, and we use VIO aware that from another part of the world someone was thinking to each other! When VIO became red I feel very happy, because I knew that my boyfriend was clicking on it. So this communication was in a instant.
slide12

Logbook Entries: Relationship

  • The color that currently best represents my relationship is…
    • Amber/yellow --> do I proceed w/ caution or speed up to beat the red or slow down anticipating a step
    • Purple - we have a more matured, aged relationship rather than a new, boundless one which would best be described by red. Purple is the more aged, ripened form of red.
    • Yellow! Like a sun, like a summer. I often laugh with Sven especially in those days. Using Vio is really funny and interesting.
slide13

Numerical Results

  • Participants used it: on average a total of 14 to 168 times a day (average 35, SD 27, max > 700)
  • 75% reported VIO made them feel closer to their partner during the study.
  • 88% stated it became a regular part of their daily routine.
slide14

Observations

  • Clicks are situated in a deep understanding of the couples’ shared relationship… we need thick description
  • The first click of the morning
    • I’m awake!
    • Call me!
  • vs. Clickwars
    • No! I love you more!
slide15
Thanks to Phoebe Sengers & the Cultural Embedded Computing GroupKia Höök, her research group & the HUMAINE networkMaria Håkansson Lars Eric Holmquist & his research group, Microsoft Research UK, The Center for the Study of Long Distance RelationshipsBill Gaver, Katherine Isbister, Paul Dourish,

my subjects and coauthors.

jofish@cornell.edu

This talk at jofish.com/talks.

VIO at http://io.infosci.cornell.edu