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Has your call center service entered the 21st Century?

It is the 21st century, and companies are still stuck up with their legacy call center solutions, just for a single reason that they find that they are getting the job done. But if we investigate the matter, we can see that the call center solution might help the customers to reach the agent, but it has a very low NPS (Net Promoter Score) and the customer satisfaction score. It's time to embrace the new technology and its tools and move into the 21st century with Omni-channel engagement centers rather than the operational silos of the legacy systems.

Tamimah
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Has your call center service entered the 21st Century?

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Presentation Transcript

  1. CALL CENTER SERVICE Tamimah Telecom Has your call center service entered the 21st Century???

  2. Legacy call center service not giving you the desired result? You have a IVR system which gets your customer connected with the agent but still your NPS (Net Promoter Score) and Customer Satisfaction Scores are low. Legacy Call Center Service Stuck with the legacy service and not able to derive the desired results?

  3. The Problem with Legacy Call Center Services NPS Low Net Promoter Score and Customer Satisfaction Score User Frustration Even though it gets the user connected to the agent but frustrates them as its not intuitive Operational Silos The legacy service do not act as Omni channel engagement center No Enterprise Solution They cannot provide you solutions for workload management or Interaction Management Devoid VoIP The slower adoption of legacy systems to VoIP has effected efficiency

  4. Solution Cloud-Based Software Cloud-based software can help you cut costs while also opening new opportunities to hire remote workers Social Media Integration Interaction through the social media will in turn help in reduce the call volume load Self-Service Portal Customers should be given resources to help them troubleshoot the primary problems Switch to Omni channel Engagement centers

  5. Solution Virtual Agents Relives load on agents Callback Customers need not wait Mobile Service App based solutions a much these days Video Communication visual instruction for self-service Switch to Omni channel Engagement centers

  6. TamimahTelecom Ttct.net Phone : 0484-4863715 Email :info@ttct.net Thank You

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