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CHATBOTS AND ITS BENEFITS FOR BUSINESS

A chatbot is an artificial intelligence software that can chat with a user in basic language through messaging applications, websites, mobile apps or through the telephone. They help you get to know your customers better. In this ppt we discuss why you should consider chatbots for business:<br>Conversational bots let you figure out what your customeru2019s questions and needs are plus the products or services they're interested in, and in return help you make strategic decisions to improve the experience.<br>

Tamimah
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CHATBOTS AND ITS BENEFITS FOR BUSINESS

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  1. CHATBOTSAND ITS BENEFITS FOR BUSINESS TAMIMAH TELECOM

  2. DEFINITION A chatbot is an artificial intelligence (AI) software that can simulate a conversation (or a chat) with a user in natural language through messaging applications, websites, mobile apps or through the telephone. What is a Chatbot ? According to Business Insider, 80% of businesses want to use chatbots by 2020

  3. STATISTICS CHATBOT MARKET EASYINTERACTION VOICE RECOGNITION The global chatbot market is expected to grow exponentially between 2016 - 2023 85% of the customer interactions will be managed without a human by 2021 32% of executives say voice recognition is the most widely used AI technology in their business WHY BUSINESS SHOULD CONSIDER CHATBOTS ?

  4. DIFFERENT TYPES OF CHATBOTS Simple chatbots have limited capabilities, and are usually called rule-based bots SMART CHATBOTS SIMPLE CHATBOTS HYBRID CHATBOTS They are a combination of simple and smart chatbots AI-enabled smart chatbots are designed to simulate near-human interactions with customers

  5. The Benefits Of Chatbots : 24/7 support Less cost Personalized Experience engagement and sales Better Insights Since they are automated to answer what customers ask, they answer instantly and without getting tired Implementing a fully-functioning or advanced chatbot is much cheaper and quicker than hiring human resources for every task or building a cross -platform application Chatbots collect information about your website’s visitors and adapt based on their preferences The flexible structure of chatbots make them extremely easy to integrate with other platforms , increasing customer engagement in return Chatbotscan give better insights into how things can be marketed differently to improve your business growth.

  6. Before developing a chatbot for your business, you should be asking these questions : • What type of chatbot is correct or fit for your company? • What goals do you want to achieve with the chatbots? • What are the areas where you want the chatbot to take over? • Which chatbot platform will you prefer? • Which channel and languages will you prefer? • Will it be secure? • What kind of persona would you like the chatbot to have?

  7. Online marketing & e-commerce Healthcare or hospitals CHATBOTS FOR DIFFERENT SECTORS Real Estate Banking & financial sector HR & Recruiting

  8. Thank You TAMIMAH TELECOM http://ttct.net/

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