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New Smart Office Automation - UAE

New Smart Office Automation is the sole distributor for SHARP Office Automation Products, BenQ Interactive Displays, Triumph-Adler and Partner Tech POS Solutions across the UAE. SHARP digital color copiers, Multi-Functional Printers, LED display screen, Digital signage display, Epos system, Audio Visual supplier and more.<br><br>New Smart Office Automation (NSOA), the sole distributor for SHARP Office Automation products in U.A.E, formerly known as Al Ahlia Office Automation (AAOA) Division was founded in the year 1992.<br><br>For more information: https://newsmart.ae/

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New Smart Office Automation - UAE

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  1. NEW SMART OFFICE AUTOMATION LLC (A Division of Al Ahlia Group) New Smart Office Automation (NSOA) is the sole distributor for SHARP Multifunctional printers/copiers. BenQ Interactive Displays, Triumph-Adler, Partner Tech, POS Solutions, ELV solutions Digital signage display, Epos system, Audio Visual supplier, and more in UAE. Next Generation Solutions for Smart Business

  2. About NSOA Service ➢NSOA is a Service Priority company, having 102 dedicated Service team; with 68 Engineers covering complete UAE operations, including resident engineers in remote locations like Al Ain, Northern Emirates, Western region etc. ➢NSOA Service is handling 2000+ customers, 10,000+ (MFPs & printers) ➢94.5% overall Customer Satisfaction ratings across UAE ➢96.1% Uptime of Printers & MFPs maintained by NSOA ➢Highly trained Team of Engineers, Team leaders, Helpdesk, Customer relation officers etc. ➢+93.6% Parts & Consumables Availability ➢NSOA is an ISO 9001 certified company ➢SHARP is a 100+ years old Quality Brand from Japan; 40+ Electronic Products, 60+ patents. Famous for quality inventions. NSOA is sole distributor of SHARP MFPs for last 30+ years in UAE

  3. NSOA Service - SLAs ➢NSOA has a well established Helpdesk & Service management workflow ➢NSOA provides onsite supportto Customer locations within 1 - 4 hours. ➢In case the maintenance & fixing takes more than 48 hours, a replacement standby printer is provided by NSOA and installed at the site. ➢In high sensitive business locations, a replacement is provided within 24 hours; Sufficient hot standby units will be stocked within client premises ➢Regular planned preventive maintenances according to the usage of devices and business criticality of Customer locations ➢NSOA provides Usage volume reports, SLA reports every quarter to Clients ➢Toner replenishments & Error reporting are tracked thru’ Automated software.

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