Software And BPO Services Global Market Briefing Outlook 2017

1. The Business Research Company Software And BPO Services Global Market Briefing Outlook 2017

2. Software And BPO Services Global Market Briefing Outlook 2017 • Software services include application software programming services, computer program (software) development, computer software support services and web design services. • Applications software programming services develop, maintain and modernize software to enhance flexibility and mitigate risks, integrate applications, manage back-office, enterprise resource planning (ERP) and supply chain management (SCM) software, as well as collaborative and personal software services. They also cover engineering software and front-office customer relationship management (CRM) software services. • Computer program (software) development comprises both contract and non-contract-based tailor-made custom software development, custom applications, plug-ins, training and consulting. It includes the tools of the software development life cycle, business process management (BPM)-enabling technologies, integration-enabling middleware, platform middleware, portals and web solutions.

3. Key Drivers in Software And BPO Services Market • Cloud/Software As A Service (Saas) – Over the past five years, cloud software solutions have been gaining acceptance from companies across all industries. Cloud is a software delivery method where a vendor hosts a software application in a remote server and customers can access it through the internet. Cloud software solutions are widely used in customer relationship management (CRM), HR/payroll, project management and accounting software systems. For example, Hershey’s implemented IBM analytics SaaS tool to obtain customer insights and boost sales. • Virtualization – Virtualization allows enterprises to eliminate entire servers as well as the associated infrastructure and operating costs. This not only streamlines a company’s IT infrastructure, it also lays the foundation for more strategic IT initiatives. Virtualization has opened opportunities for IT services companies to offer Infrastructure–as–a–Service (where businesses rely on equipment owned by IT service providers) and Platform–as–a–Service (where businesses rely on software and platforms owned by IT service providers) to their clients. The virtualization services market is expected to grow at a CAGR of 24% during forecast period.

4. Software And BPO Market Briefing Segmentation Software And BPO Services Market, Split By Segments, 2015, $ Billion

5. Software And BPO Services Market Briefing Industry Competitive Landscape The leading market in Software And BPO Service market are • IBM : International Business Machines Corporation (IBM)was the largest company in the software services market with XXX % share of the market in 2016. It is an American multinational technology and consulting corporation with headquarters in Armonk, New York. • SAP SE : SAP SE was the second largest business in the software services and BPO market in 2016 with a XXX% share of the market. It was founded in 1972 and is currently headquartered in Walldorf, Germany. SAP SE offers solutions and services relating to asset management, corporate strategy, information technology and supply chain management. • NTT Data Inc. : NTT Data was the third largest company with a XXX% share of the market. It is a Japanese IT company that offers advisory services, enterprise application services, application development and system integration services.

6. Software And BPO Services Market Briefing Description • The Software And BPO Services Global Market Briefing Report from The Business Research Company covers market characteristics, size and growth, segmentation, regional breakdowns, competitive landscape, market shares, trends and strategies for this market. • The market characteristics section of the report defines and explains the market. • The market size section gives the software and BPO services market revenues, covering both the historic growth of the market and forecasting the future. • Drivers and restraints looks at the external factors supporting and controlling the growth of the market. • Market segmentations break down the key sub sectors which make up the market. The regional breakdowns section gives the size of the market geographically. • Competitive landscape gives a description of the competitive nature of the market, market shares, and a description of the leading companies. Key financial deals which have shaped the market in the last three years are identified. • The trends and strategies section highlights the likely future developments in the software and BPO services market and suggests approaches.

7. Software And BPO Services Market Briefing Scope • Markets Covered : CRM BPO, Infrastructure Software, HRO BPO, Application Software, Others BPO Services • Companies Mentioned : IBM, SAP, NTT Data, Oracle, TCS, CapGemini, CSC, HPE • Geographic scope : Americas, Europe, Asia, Middle East and Africa, Oceania. • Time series : Five years historic and forecast. • Data: Market value in $ billions.

8. Software And BPO Services Market Briefing Reasons to Purchase • Get up to date information available on the software and BPO services market globally. • Identify growth segments and opportunities. • Facilitate decision making on the basis of historic and forecast data and understand the drivers and restraints on the market. • Develop strategies based on likely future developments. • Gain a global perspective on the development of the market.

9. Software And BPO Services Market Briefing - Table of Contents • Software And BPO Services Market Characteristics 4 • Software And BPO Services Market Historic Growth 5 • Drivers of the Market 6 • Restraints on the Market 6 • Software And BPO Services Market Forecast 7 • Drivers of the Market 8 • Restraints on the Market 8 • Software And BPO Services Market Segmentation 10 • Global Software And BPO Services Market, Split By Segments, 2016, $ Billion 10 • CRM BPO 11 • Infrastructure software 11 • HRO BPO 11 • Application software 11 • Software And BPO Services Market Geography Split 12 • Global Software And BPO Services Markets Size, Split By Region, 2016 12

10. Software And BPO Services Market Briefing - Table of Contents • Global Software And BPO Services Market, Historic and Forecast Growth, By Region, 2012-2020 14 • Software And BPO Services Market Competitors 16 • Oracle 17 • IBM 17 • SAP SE 18 • Tata Consultancy Services 20 • Software And BPO Services Market Key Mergers and Acquisitions 22 • Software And BPO Services Market Trends and Strategies 23 • Cloud/Software As A Service (Saas) – 23 • Virtualization – 23 • Data Analytics – 23 • Software Artificial Intelligence (AI) and Automation – 23 • Robotics In Business Process Outsourcing – 24

11. Software And BPO Services Market Briefing - Table of Contents • ITIL/ISO Certifications In The IT Industry – 24 • Appendix 26 • Research Methodology 26 • Abbreviations 26 • Currencies 26 • Research Inquiries 26 • The Business Research Company 26

12. Software And BPO Services Market Briefing – List of Tables • Table 1: Global Software And BPO Services Market Historic Market Size, 2012 - 2016, $ Billion 5 • Table 2: Global Software And BPO Services Market Forecast Market Size, 2016 - 2020, $ Billion 7 • Table 3: Global Software And BPO Services Market, Split By Segments, 2016, $ Billion 11 • Table 4: Global Software And BPO Services Market, Split By Region, 2016, $ Billion 12 • Table 5: Global Software And BPO Services Market Size, Historic and Forecast Growth, Split By Region, 2012-2020 14 • Table 6: Global Software And BPO Services Market, Key Competitor Estimated Market Shares, 2016, Percentage(%) 16

13. Software And BPO Services Market Briefing - Table of Figures • Figure 1: Global Software And BPO Services Market Historic Market Size, 2012 - 2016, $ Billion 5 • Figure 2: Global Software And BPO Services Market Forecast Market Size, 2016 - 2020, $ Billion 7 • Figure 3: Global Software And BPO Services Market, Split By Segments, 2016, $ Billion 10 • Figure 4: Global Software And BPO Services Market, Split By Region, 2016, $ Billion 12 • Figure 5: Global Software And BPO Services Market Size, Historic and Forecast Growth, Split By Region, 2012-2020 14 • Figure 6: Global Software And BPO Services Market, Key Competitor Estimated Market Shares, 2016, Percentage(%) 16

14. Software And BPO Services Market Briefing - Buy Now • Software And BPO Services Market Briefingis a detailed report giving a unique insight into this market. The report is priced at $1000 for an individual user. To use across your office the price is $1500 and $2000 if you wish to use across a multinational company. • Clients are able to input on the design of the report and highlight points of special interest.

15. About The Business Research Company • Visit TheBusinessResearchCompany.com, mail info@tbrc.info or call +447443439350 or +918897263534 or +919160996838 for more information on this and many other titles. • The Business Research Company is a market research and intelligence company which excels in company, market and consumer research. • It has research professionals at its offices in the UK, India and the US as well a network of trained researchers globally. It has specialist consultants in a wide range of industries including manufacturing, healthcare, chemicals and technology. • The Business Research Company's management have more than 20 years of varied business research experience. They have delivered hundreds of research projects to the senior management of some of the world's largest organizations. • Disclaimer: Please note that the facts of this report are believed to be correct at the time of publication but cannot be guaranteed. Analysis and findings included in The Business Research Company reports and presentations are the company’s opinions, and are not intended as statements of fact or investment guidance.

16. Disclaimer All Rights Reserved. These presentations and reports should not be reproduced, re-circulated, published in any media, website or otherwise, in any form or manner, in part or as a whole, without the express consent in writing of TBRC Business Research Pvt Ltd. Any unauthorized use, disclosure or public dissemination of information contained herein is prohibited. Individual situations and local practices and standards may vary, so viewers and others utilizing information contained within a presentation are free to adopt differing standards and approaches as they see fit. You may not repackage or sell the presentation. The facts of this report are believed to be correct at the time of publication but cannot be guaranteed. Please note that the findings, conclusions and recommendations that TBRC Business Research Pvt Ltd delivers will be based on information gathered in good faith from both primary and secondary sources, whose accuracy we are not always in a position to guarantee. As such TBRC Business Research Pvt Ltd can accept no liability whatever for actions taken based on any information that may subsequently prove to be incorrect.

17. Contact Us Europe The Business Research Company 47 Anchorage Point,42 Cuba Street, Canary Wharf,London, England,E14 8NE.+44 7887823607 Asia The Business Research Company, Horizon Avenue, 8-2-603/b/s/1/2 Road Number 10, Banjara Hills Hyderabad, India +91 8897263534 Americas The Business Research Company625 South Avenue, Apt B204, Secane, Philadelphia, PA 19018, USA +1 2394654962

18. Follow us on: • Facebook: https://www.facebook.com/TheBusinessResearchCompany/ • Twitter: https://twitter.com/tbrc_info • Linkedin: https://www.linkedin.com/company/the-business-research-company