Finding the Right Salesforce Consulting Company in India: Key Factors to Conside

1. Finding the Right Salesforce Consulting Company in India: Key Factors to Consider India has emerged as a global hub for Salesforce consulting. From small agencies to global players with offshore centers, businesses now have a wide range of partners to choose from. However, finding the right Salesforce consulting company in India isn’t just about comparing rates. It’s about finding a firm that understands your domain, configures Salesforce around your goals, and stays involved beyond go-live. Let's share a breakdown of what to look for, current trends to be aware of, and what Indian Salesforce consultancy services bring to the table in 2025. Key Factors to Consider when Hiring a Salesforce Consulting Company in India Choosing the right partner means going beyond surface-level credentials. You need a Salesforce consultancy service that brings deep domain experience, strong technical skills, and a long-term mindset.

2. Here are the key areas to evaluate: ● Certifications and Experience: Ensure the team includes certified Salesforce Admins, Developers, Architects, and Cloud Consultants. Specific certifications like Marketing Cloud, CPQ, and Data Cloud are critical for more complex builds. ● Industry Knowledge: Look for firms that understand your vertical. A Salesforce consulting company in India with proven experience in sectors like finance, healthcare, or education can reduce onboarding time and design smarter solutions. ● Approach to Implementation: Strong partners start with discovery workshops, build from MVPs, and avoid unnecessary customizations. Their goal should be platform efficiency, not code-heavy complexity. ● Integration Capabilities: Whether you're using SAP, NetSuite, custom ERPs, or marketing tools, the partner should have hands-on experience integrating third-party systems using APIs or middleware. ● Post-Implementation Support: Good Salesforce consulting firms go beyond the initial phase. Look for partners who offer admin support, enhancements, health checks, and training, ensuring long-term platform value. Current Trends to Be Aware Of In 2025, Salesforce has become a platform that powers AI-driven engagement, digital experiences, and scalable architecture. Take a look at these five key trends shaping how companies are using Salesforce today, backed by industry research and platform developments. 1. AI and Data Cloud Integration With the rollout of the Einstein 1 Platform and Data Cloud, businesses are embedding AI into everyday CRM workflows like lead scoring, customer insights, and service automation. According to Salesforce, over 80% of AI users on the platform rely on Data Cloud for unified, real-time data powering tools like Einstein Copilot and Prompt Builder.

3. 2. Rise of Experience Cloud and Portals B2B and B2C companies alike are investing in customer and partner portals to improve self-service, reduce support load, and personalize experiences. Salesforce reports that over 70% of their customers now use Experience Cloud to build digital touchpoints like knowledge bases, onboarding hubs, and reseller portals. 3. Legacy CRM Migrations Gartner's 2024 CRM Market Guide highlighted that 30 to 40% of Salesforce implementation projects globally involve migrations from platforms like Oracle, Dynamics, and Zoho. Indian consulting firms are playing a major role here, offering high-volume data handling and cost- effective services. 4. AppExchange Product Outsourcing With the AppExchange ecosystem now exceeding 10,000+ apps, ISVs and SaaS companies are increasingly outsourcing product builds to Indian Salesforce development teams. These teams help with packaging, security reviews, and managed app delivery to accelerate go-to-market strategies. 5. CPQ and Revenue Cloud Adoption As pricing models become more complex, companies in manufacturing, SaaS, and telecom are turning to Salesforce CPQ and Revenue Cloud to automate quoting, contracting, and billing processes. Reports from IDC and LinkedIn hiring data confirm a rising demand for CPQ-certified consultants globally. What Indian Salesforce Consultancy Services Offer Today The Indian Salesforce consulting ecosystem has matured significantly. Whether you're a startup, SME, or enterprise, top firms in India now offer: ● Complete project coverage: starting from strategy and setup all the way through support and product builds. Flexible engagement models: Project-based, dedicated resources, or hybrid delivery teams. Global alignment: Ability to support clients across time zones with 24/7 teams. Cost-effective scalability: Access to certified talent without the overhead of in-house hiring. Expertise in custom and packaged solutions: Building reusable components, automations, and AppExchange-ready products. ● ● ● ●

4. Many Indian Salesforce consulting firms also offer accelerators, prebuilt industry templates, and integration connectors to speed up delivery and reduce the total cost of ownership. Final Thoughts Salesforce delivers results when it's implemented with purpose and precision. With the right consulting partner, you not only reduce risk but also unlock the full potential of the platform. India continues to stand out as a top destination for Salesforce consulting, thanks to its rich talent base, mature service models, and proven global delivery capabilities. If your business needs a Salesforce consulting company in India with deep industry knowledge and a track record of solving real CRM challenges, talk to Synexc!