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DESIGNING FOR

DESIGNING FOR. COMPREHENSIVE SUPPORT. THOMAS L. NONDORF THE BOEING COMPANY Oct. 22, 2003 Thomas.l.nondorf@boeing.com. Once upon a time:. SUPPORT WAS. THE RIGHT ASSET. AT THE RIGHT TIME. AT THE RIGHT PLACE. THE REALITY TODAY:. PERFORMANCE BASED LOGISTICS. PERFORMANCE WARRANTIES.

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DESIGNING FOR

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  1. DESIGNING FOR COMPREHENSIVE SUPPORT THOMAS L. NONDORF THE BOEING COMPANY Oct. 22, 2003 Thomas.l.nondorf@boeing.com

  2. Once upon a time: SUPPORT WAS THE RIGHT ASSET AT THE RIGHT TIME AT THE RIGHT PLACE

  3. THE REALITY TODAY: PERFORMANCE BASED LOGISTICS PERFORMANCE WARRANTIES AUTONOMOUS OPERATION MORE EMPHASIS ON CONTRACTOR PERFORMANCE

  4. HOW DO WE ACCOMMODATE THIS CHANGE IN PHILOSOPHY ? UNDERSTAND THE REQUIREMENTS DESIGN A PRODUCT THAT CAN ACHIEVE THEM

  5. MAINTAINABILITY? WARRANTIES: RELIABILITY? AVAILABILITY….. INHERIENT ? ACHIEVED ? OBSERVED ? TRAINING? DIAGNOSTICS? SPARES? ALL THE ABOVE? HOW DO YOU ACHIEVE THE LEVEL NEEDED ?

  6. ACTUALLY THE CORRECT ANSWER IS: “ALL THE ABOVE” BUT, IN A STRUCTURED, OPTIMIZED APPROACH WHICH BALANCES ACQUISITION COST, CAPABILITY, PERFORMANCE AND SUPPORT COST i.e. “A STRUCTURED SYSTEMS ENGINEERING PROCESS”

  7. S U P P O R T D E S I G N THE CLASSIC FUNDING BATTLE IS A PRIMARY REASON FOR THIS DILEMA

  8. Systems Engineering AFFORDABILITY RISK MANAGEMENT Systems Engineering AFFORDABILITY RISK MANAGEMENT PRODUCT SUPPORT PRODUCT ENGINEERING Product Support Disciplines SUPPLY SUPPORT LOGISTICS SUPPORT TECH MANUALS TRAINING FIELD SERVICE MANPOWER CONTRACTED LOGISTICS SUPPORT (CLS) Supportability Eng Disciplines RELIABILITY IVHM MAINTAINABILITY BASE SUITABILITY HUMAN FACTORS DIGITAL ENVIRONMENT ROOT CAUSE VISION OF SUPPORTABILITY An integral part of a disciplined SE process that provides the bridge between front end product design thru effective field support • Avoid costly redesign • Assure balanced design/best value to customer • Force • Multiplier Customer Coordination/Feedback

  9. Support/Logistics Products Development Design Influence Lifetime Support Evaluation Tech. Refreshment Fleet Feedback Elements of Logistics Support: • Supply Support (Spare/Repair Parts) • Maintenance Planning • Test/Support Equipment • Technical Documentation/IETM • Manpower/Personnel • Training/CBT • Facilities; PHS&T • Design Interface; Computing Support Requirements For The: Systems and Supportability Engineering Concept of Operations Design Reviews and Evaluation TLR & Maintenance Concept Maintainability Analysis Level of Repair Maintainability Prediction Functional Analysis Functional Flow/ Data Flow Diagrams Allocation of System Requirements System Architecture/ Selection of System Elements Have Requirements Been Met? Support Test/ Evaluation System Test & Evaluation (Hot Bed Testing) Failure Mode, Effects, and Criticality Analysis (FMECA) Reliability Centered Maintenance (RCM) Sustaining SYSTEM Support Yes Maintenance Task Analysis (MTA) Detailed Support Product List Fault Tree Analysis (FTA) No System Reliability Analysis, Modeling, and Allocation Reliability Prediction System Redesign/ Improvement Cost as an Independent Variable (CAIV): Design to Affordability Analysis (Strategic Decision Making) Technology/Standards Evolution and COTS Products Market Surveillance Technology Refreshment

  10. Design Influence Systems Engineering AFFORDABILITY RISK MANAGEMENT PRODUCT ENGINEERING Supportability Eng Disciplines RELIABILITY IVHM MAINTAINABILITY BASE SUITABILITY HUMAN FACTORS DIGITAL ENVIRONMENT ROOT CAUSE Systems and Supportability Engineering Concept of Operations TLR & Maintenance Concept Maintainability Analysis Level of Repair Maintainability Prediction Functional Analysis Functional Flow/ Data Flow Diagrams Allocation of System Requirements System Architecture/ Selection of System Elements Failure Mode, Effects, and Criticality Analysis (FMECA) Reliability Centered Maintenance (RCM) Fault Tree Analysis (FTA) System Reliability Analysis, Modeling, and Allocation Reliability Prediction System Redesign/ Improvement Cost as an Independent Variable (CAIV): Design to Affordability Analysis (Strategic Decision Making) Technology/Standards Evolution and COTS Products Market Surveillance Technology Refreshment

  11. LIKEWISE, THE TRADITIONAL SUPPORT FUNCTIONS ALSO HAVE A ROLE IN THE DESIGN INFLUENCE TASK

  12. Design Influence Systems Engineering AFFORDABILITY RISK MANAGEMENT PRODUCT SUPPORT Product Support Disciplines SUPPLY SUPPORT LOGISTICS SUPPORT TECH MANUALS TRAINING FIELD SERVICE MANPOWER CONTRACTED LOGISTICS SUPPORT (CLS) Systems and Supportability Engineering Concept of Operations TLR & Maintenance Concept Maintainability Analysis Level of Repair Maintainability Prediction Functional Analysis Functional Flow/ Data Flow Diagrams Allocation of System Requirements System Architecture/ Selection of System Elements Failure Mode, Effects, and Criticality Analysis (FMECA) Reliability Centered Maintenance (RCM) Fault Tree Analysis (FTA) System Reliability Analysis, Modeling, and Allocation Reliability Prediction System Redesign/ Improvement Cost as an Independent Variable (CAIV): Design to Affordability Analysis (Strategic Decision Making) Technology/Standards Evolution and COTS Products Market Surveillance Technology Refreshment

  13. SUMMARY: UNDERSTAND WHAT YOU ARE REQUIRED TO DO IDENTIFY REQUIREMENTS EARLY TRANSLATE REQUIREMENTS INTO DESIGN CRITERIA AND DESIGN REQUIREMENTS MONITOR PERFORMANCE

  14. THANK YOU AND QUESTIONS

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