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Communicating EA Effectively: Building a Successful Relationship between Business and IT within the Organization US GPO Experience. EA as a communication tool. Facilitating EA efforts Brings people together to solve problems Within and across work units and departments. Some Background.
This dimension has to be integrated with the core
EA framework early on in the process.
Communicating effectively is key
to the success of the EA Program
Analyze where EA has the ability to help solve old problems
ARB Charter Signed
EA Policy Signed
Representatives from business units (business owners)
and IT SMEs/PMs
Order to Payment Process Model
System Interface Matrix
These are important steps to take before implementing IT governance structure that can function successfully.
Business process improvements
Architecture Review Board
Planning and Strategy Board
(Investment Review Board)
Technical Reference Model
Enabling and empowering the GPO community to make informed decisions:
Read how your colleagues Lowell Brown, Erica Lopez, Manny Olds, and Sam Sax, are working with the Enterprise Architecture group to get a head-start on an huge process mapping project
Last week, you read how the Enterprise Architecture group can help guide you in creating your process maps [see Enterprise Architecture. Abstract Name. Real Results]. Here you’ll read about a few satisfied customers who have worked with the group and have started their process maps.
Secret #1: Start now
“When we knew that we had to create process maps, we immediately recognized that we had to get started quickly,” said Sam Sax, chief of the Testing and Technical Services division. “We knew that mapping the entire production process—from print request to final product—would be nearly a year-long project.” Sam was referring to the meeting last October with Paul Erickson during which …
Secret #2: Get the right resources
“After the October meeting, we met with the Enterprise Architecture group to see how they could help us,” said Sam. “They went over methods of doing the process maps, but the most helpful thing was the software. They walked us through the System Architect software that we now use to make elaborate process maps. The software is immensely helpful and so much more powerful than other software packages.”
Lowell, Erica, and Manny have been using the software and building their, as you can imagine, huge process map. “Basically, our process map has four boxes, one for each area of production—prepress, press, bindery, and delivery,” Sam added. “But it’s the literally hundreds of smaller processes within each of those four boxes where everything happens. We’re talking about being able to see a map that shows every step along the production process. We still have some more work to do, but the map is well on its way to proving its worth.”
Secret #3: Map now, adjust later
The map Sam’s team is making is the as-is state of the production process. Once you know how the whole process works, you can sit back and start to make adjustments to make it more efficient. “We’ve only been working for a little more than a month on the map, but already we’re seeing areas that are candidates for improvement,” said Sam. “We see places where we can make adjustments to increase throughput …
Sam wrapped it all up by saying, “The best advice I can give to my fellow managers is to get started as soon as possible. Start by talking to the Enterprise Architecture group, and then begin your process mapping. Mapping will teach you a lot about what is currently occurring within your manufacturing process, and it will show you how you can improve your process.”
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EA is bringing business units together to develop integrated business processes and IT solutions through effective communications
Ida MilnerChief Architectimilner@gpo.gov
Nicole WillisSenior Enterprise Architectnwillis@gpo.gov