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CHAPTER 18. Creating a Wireless Organization. Learning Outcomes. Explain how a wireless device helps an organization conduct business anytime, anywhere, anyplace Discuss three limitations to wireless devices and the effects they can have on an employee’s job performance

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Chapter 18 l.jpg


Creating a Wireless Organization

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Learning Outcomes

  • Explain how a wireless device helps an organization conduct business anytime, anywhere, anyplace

  • Discuss three limitations to wireless devices and the effects they can have on an employee’s job performance

  • List and discuss the key factors inspiring the growth of wireless technologies

  • Describe the impact a mobile organization has on an employee

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Personal Digital Assistant (PDA): a handheld device acting as an electronic organizer

Pager or Beeper: a pocket-sized one-way or two-way receiver

Mobile or Cellular phone



IrDA: a protocol suite designed to support transmission of two devices over short-range point-to-point infrared

Hand-held computers

Global Position System (GPS)

802.11: an IEEE wireless standard for data transfer

Wireless Lexicon

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Common wireless devices as an electronic organizer

Cellular phones and pagers

Global positioning systems (GPS)

Cordless computer peripherals

Home-entertainment-system control boxes

Two-way radios

Satellite television


Cell phones include Web browsers, but lack the functionality and memory to run customized applications

PDAs are getting connectivity, but generally not to corporate networks

E-mail typically do not include such functions as voice

Overview - Wireless Devices

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Overview: as an electronic organizerDisruptive wireless technologies

  • WiMax wireless broadband – enables wireless networks to extend as far as 30 miles

  • Radio frequency identification tags (RFID)

  • Micro hard drives

  • Apple’s G5 and AMD’s Athlon 64 processors

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Wireless and Mobile Technologies as an electronic organizer

  • Mobile – the technology can travel with the user, but it is not necessarily in real-time

  • Wireless – gives users a live (Internet) connection via satellite or radio transmitters

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Wireless Growth as an electronic organizer

Wireless growth is occurring because:

  • Universal access to information and applications

  • The automation of business processes

  • User convenience, timeliness, and ability to conduct business 24x7x365

Global Internet and

Wireless users growth

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The Wireless Culture as an electronic organizer

  • Wireless is making it more difficult to divide work from nonwork

  • Over the last 10 to 15 years employees have seen a steady erosion of their personal time as their work day lengthens

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Opening Case Study Questions as an electronic organizer

  • Why would Dell want to explore the wireless market for new opportunities?

  • With the emergence of mobile technologies, why should leading edge companies be concerned with the lack of compatibility between wireless applications?

  • How could Charles Schwab use wireless technology to increase its market share?

  • Do you think organizations that do not embrace wireless technologies are at a disadvantage? Explain your answer

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Watching the Weather as an electronic organizer

  • The Weather Channel’s Web site,, features current conditions and forecasts for over 77,000 locations worldwide

  • The Weather Channel uses wireless messaging to deliver “severe weather alerts” to subscribers’ cell phones and pagers

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Case Questions as an electronic organizer

  • Do you consider The Weather Channel’s use of wireless technology disruptive? Why or why not?

  • Review the key factors inspiring the growth of wireless technology and brainstorm a new service The Weather Channel could provide to its customers based on these factors

  • Determine who The Weather Channel’s competitors are and evaluate what it can do to protect its business