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CHAPTER 18. Creating a Wireless Organization. Learning Outcomes. Explain how a wireless device helps an organization conduct business anytime, anywhere, anyplace Discuss three limitations to wireless devices and the effects they can have on an employee’s job performance

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chapter 18


Creating a Wireless Organization

learning outcomes
Learning Outcomes
  • Explain how a wireless device helps an organization conduct business anytime, anywhere, anyplace
  • Discuss three limitations to wireless devices and the effects they can have on an employee’s job performance
  • List and discuss the key factors inspiring the growth of wireless technologies
  • Describe the impact a mobile organization has on an employee
wireless lexicon
Personal Digital Assistant (PDA): a handheld device acting as an electronic organizer

Pager or Beeper: a pocket-sized one-way or two-way receiver

Mobile or Cellular phone



IrDA: a protocol suite designed to support transmission of two devices over short-range point-to-point infrared

Hand-held computers

Global Position System (GPS)

802.11: an IEEE wireless standard for data transfer

Wireless Lexicon
overview wireless devices
Common wireless devices

Cellular phones and pagers

Global positioning systems (GPS)

Cordless computer peripherals

Home-entertainment-system control boxes

Two-way radios

Satellite television


Cell phones include Web browsers, but lack the functionality and memory to run customized applications

PDAs are getting connectivity, but generally not to corporate networks

E-mail typically do not include such functions as voice

Overview - Wireless Devices
overview disruptive wireless technologies
Overview:Disruptive wireless technologies
  • WiMax wireless broadband – enables wireless networks to extend as far as 30 miles
  • Radio frequency identification tags (RFID)
  • Micro hard drives
  • Apple’s G5 and AMD’s Athlon 64 processors
wireless and mobile technologies
Wireless and Mobile Technologies
  • Mobile – the technology can travel with the user, but it is not necessarily in real-time
  • Wireless – gives users a live (Internet) connection via satellite or radio transmitters
wireless growth
Wireless Growth

Wireless growth is occurring because:

  • Universal access to information and applications
  • The automation of business processes
  • User convenience, timeliness, and ability to conduct business 24x7x365

Global Internet and

Wireless users growth

the wireless culture
The Wireless Culture
  • Wireless is making it more difficult to divide work from nonwork
  • Over the last 10 to 15 years employees have seen a steady erosion of their personal time as their work day lengthens
opening case study questions
Opening Case Study Questions
  • Why would Dell want to explore the wireless market for new opportunities?
  • With the emergence of mobile technologies, why should leading edge companies be concerned with the lack of compatibility between wireless applications?
  • How could Charles Schwab use wireless technology to increase its market share?
  • Do you think organizations that do not embrace wireless technologies are at a disadvantage? Explain your answer
watching the weather
Watching the Weather
  • The Weather Channel’s Web site,, features current conditions and forecasts for over 77,000 locations worldwide
  • The Weather Channel uses wireless messaging to deliver “severe weather alerts” to subscribers’ cell phones and pagers
case questions
Case Questions
  • Do you consider The Weather Channel’s use of wireless technology disruptive? Why or why not?
  • Review the key factors inspiring the growth of wireless technology and brainstorm a new service The Weather Channel could provide to its customers based on these factors
  • Determine who The Weather Channel’s competitors are and evaluate what it can do to protect its business