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Business Research Tactics & Sources News and Resources for the Library and Information Community Special Libraries Association, News Division May 25, 2001 Susan M. Klopper Andersen susan.m.klopper@us.arthurandersen.com survival tactics  never forget the basic search skills

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business research tactics sources

Business Research Tactics & Sources

News and Resources for the Library and Information Community

Special Libraries Association, News Division

May 25, 2001

Susan M. Klopper

Andersen

susan.m.klopper@us.arthurandersen.com

survival tactics
survival tactics

never forget the basic search skills

 read as much as you can - as often as you can

 become partners with vendors/content providers

 learn to negotiate realities & manage your client’s expectations (or how to make them keep coming back for more)

 think like your users

 enjoy the ride!

collections of business links super searchers
collections of business links:super searchers
  • Super Searchers Do Business
    •  www.infotoday.com/supersearchers/ssdb.htm
  • Super Searchers on Mergers & Acquisitions
    •  www.infotoday.com/supersearchers/ssma.htm
  • Super Searchers in the News (Journalists & News Researchers)
    •  www.infotoday.com/supersearchers/ssnews.htm
  • Super Searchers on Wall Street
    •  www.infotoday.com/supersearchers/superwall.htm
  • Coming Soon:
  • Super Searchers on Madison Avenue: Advertising Professionals
  • Super Searchers Cover the World: Global Business Researchers
  • Super Searchers Go To the Source: Interviewing & Hands-On Strategies of Primary Researchers
collections of business links academic business sites
collections of business links:academic business sites

Google’s University Search

www.google.com/options/universities.html

alphabetical list of links to a school’s web site

 search each site using Google’s search engine

collections of business links all in one page
collections of business links: all-in-one page
  • CEOExpress
  • http://www.ceoexpress.com
  •  remains one of the smartest collections of business site links
  •  rich collection of primary & secondary links
    •  Daily News
    •  Business Research
    •  Internet
    • Industries (just “ok”)
    • Biz Research (just “ok”)
  • NEW FEATURE: Ask an Expert (Find/SVP partnership)
collections of business links
collections of business links
  • Business.com
  • www.business.com
  • collections of links/reports for industries & business topics
  •  Associations
  •  surprisingly comprehensive & expansive
  •  Profile
  •  1-2 pages, text & data
  •  Research Department
  •  Research Picks
  •  market & analyst research, statistics, white papers
  •  Email newsletters
  •  Statistics
industry insights
industry insights
  • Business.com Profiles
  • www.business.com
  •  1-2 page profiles on large range of industries
  •  contains both descriptive information and data, usually represented as time graph/chart
    •  market size, competitors, projections, market share
  •  useful for identifying reputable sources of intelligence
  •  currency of data is variable
  •  profiles written by editors??
collections of business links management best practices
collections of business links:management/best practices
  • Harvard Business School Publishing
  • Web Sites for Managers
    • http://www.hbsp.harvard.edu/ideasatwork/managersites.html
  •  each site is annotated and evaluated
  •  also includes search option across all HBSP publications
    •  benchmarking
    •  consulting
    •  e-commerce
    •  knowledge management
    •  thinking outside the box
competitive intelligence
competitive intelligence
  • Washington Researchers
    • www.washingtonresearchers.com
  •  CI Research Source Encyclopedia: Top Internet Sites for Business Research
      •  search engines
      •  corporate information
      •  federal government sites
      •  state government web sites
      •  international information
      •  industry news
      •  industry specific sites
      •  useful news sites
        •  includes “free” and “for pay”
        •  WR “staff favorites”
  •  Intelligence Weekly “free” newsletter
competitive intelligence13
competitive intelligence
  • Washington Researchers
  • Research Fundamentals
    •  www.washingtonresearchers.com/public/ResearchFundamentals/
    • ResearchFundamentals.html
  • What is Competitive Intelligence
    •  www.washingtonresearchers.com/public/whatis.html
  • Analyst Reports
    •  www.washingtonresearchers.com/ResearchFundamentals/
    • AnalystReports.html
  • “Wish List” for Company Studies
    •  www.washingtonresearchers.com/public/wishlist.html
      •  methodology for understanding a company and its business landscape
collections of business links ebusiness it trends
collections of business links:ebusiness/IT trends
  • Northern Light Special Editions:
  • Electronic Commerce
  • www.nlresearch.com
  •  bibliographic collection of links to Web-based intelligence on e-commerce
  •  created by librarians on NL staff
collections of business links ebusiness it trends16
collections of business links:ebusiness/IT trends
  • Market Research
  • “Free” - or close to it
  •  Market Research Firm/Consulting Firm/Brokerage Firm Web sites
    •  most give “something” away
    •  check frequently
    •  grab it when you see it
    •  most allow you to search across report titles/summaries for free
      •  reports
      •  statistical data/graphs
        •  Gartner, Forrester, et al
        •  Nielsen NetRatings
        •  Morgan Stanley
slide18

Gartner Web Site: Free Market Research, News, & Search

Search titles

Free

Reports &

Statistical Data

collections of business links ebusiness it trends19
collections of business links:ebusiness/IT trends
  • E-mail Alerts
  •  Computer Economics www.computereconomics.com
    •  eflash
      •  latest IT & e-business news and “quick read” analysis on hottest markets and e-business issues
    •  archived on the site by title
  •  eMarketer www.emarketer.com
    •  eChannel Newsletters
      •  eCommerce;eDemographics;eAdvertising;eAsia
    •  QuickeStats
    •  eStatNews
collections of business links ebusiness it trends20
collections of business links:ebusiness/IT trends
  • Market Research
  • “Free” - or close to it
  • Per Page revenue models
    •  Profound
    •  Marketel
    •  Northern Light
    •  MarketResearch.com
        •  search engines vary tremendously
        •  some have browsing capability
        •  CAVEAT: embargo periods, huge variation in which vendors/reports are available where
collections of business links ebusiness it trends21
collections of business links:ebusiness/IT trends
  • Market Research
  • “Free” - or close to it
  •  cull key data from external articles
    •  knowledge of tactical keywords
    •  creative strategies
    •  combine names of market research firms with keywords
      •  Trade & Industry
      •  Prompt
      •  Newsletter Database
      •  TextBase
      •  Business & Industry
industry insights22
industry insights
  • Wall Street Transcript
  • www.twst.com
  •  industry roundtable discussions/outlooks
  •  company outlook
  •  ceo interviews
  •  Sectors:
    •  Technology
    •  Healthcare
    •  Consumer
    •  Financial Services
    •  Industry/Services
    •  Natural Resources
search engine smarts
search engine smarts
  • Google
  •  tagged .pdf Adobe Acrobat documents
  • [pdf] tag next to the title
  •  search tactics:
    •  keyword - allinurl:pdf
      •  ebusiness allinurl:pdf
    •  pdf ebusiness
  •  Reading: “Google Ventures Into the Invisible Web,” Chris Sherman, About Web Search Guide, Jan. 31, 2001
  • //websearch.about.com/internet/websearch/library/week/aa013101a.htm
susan s favorite for pay web site
susan’s favorite for-pay web site

OneSource

www.onesource.com

 intelligent translation of “classic” research tool to an interactive Web interface

 easy to use

 smart content-provider alliances

 self-contained

 steadily keeps improving

 utilized different document formats

slide27

OneSource Industry Coverage:

Market Share/Research Reports

keeping up staying ahead
keeping up & staying ahead

 Virtual Acquisition Shelf & News Desk (Gary Price)

running commentary highlighting Web sites and key events in information and information professional industry

 summaries and bold subject headings/titles make easy to scan

lots of new stuff (and a little bit of duplication)

Wish List: add URLs

what s new
what’s new
  • subscription fees are IN; for “free” is OUT
    •  fees are returning as key part of content companies’ revenue mix
    •  subscription fees for “premium” services
      •  Yahoo!
      •  Salon.com
      •  CeoExpressSelect
  •  FreeEdgar
  •  Impact on end-user access and our “quick & dirty” resources????
what s new31
what’s new
      • According to Outsell…
  •  2001 will NOT be the year of the end user
    •  only 18% of surveyed had received 8+ hours training in searching, gathering & evaluating information and sources
    •  but 96% considered themselves “skilled” or “very adept” at finding information
    •  conclusion:
      •  users consider themselves competent to use information tools
      •  learning opportunities: helping them to recognize what they don’t know
  • “Outlook 2001: Issues in The Information Marketplace,” Outsell
  • Briefing, December 29, 2000
the rhythm of search
the rhythm of search

 classic v. web interfaces

what have we gained/lost

how much have we learned to accommodate

 state of mind=methodology

 generation x, y, z…..

quotes
quotes

“choose the business information

service that comes with people,

not strings, attached”

Factiva

quotes34
quotes

“Shhh. You’re on the Internet”

hp advertisement, Time Magazine

quotes35
quotes

“When we had paper, we had all those wonderful organizational characteristics that allowed us to figure out where the content was - card catalogs, file folders, labels - and then we threw them all in the trash and replaced them with an empty box that says “enter your search here.”

This is the state of the world.”

quotes36
quotes

“Still searching? Ask a Human”

quotes37
quotes

“Warning: This site hasn’t been updated since dinosaurs ruled the earth”

Comtex

quotes38
quotes

“change is inevitable, except from vending machines”