
BSP Training to Airline. IATA HK 30 May 2006. IATA HK. IDFS: AAS, BSP, CASS, DPC Address: 1203 Harcourt House, 39 Gloucester Road, Wanchai Contact: 2528-9321 (Tel) 2520-0329 (Fax) Web site & email address: http://www.iata.org/hk cshkg@iata.org Office hours:
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meeting minutes to all airlines by email
4 irregularities within 12 consecutive months DEFAULT
admin charge HKD/MOP 500.00 per transaction
penalty to airline - minimum $1000 & maximum $5000
ISS Service Provisions-Passenger
BSP Calendar
agent sales summaryP(P 3-4)
BSP statisticsP(P 5)
IATA Agency ListQ(P 6-11)
ticket limit listQ(P 12-13)
ticket distribution listM(P 14-15)
IDFS HK Updates (P.16)
airline contact (P 17-26)
Document for AirlineForms
D Daily M Monthly
P Bi-monthly Q Quarterly
ABACUS TRAVEL
ETKT **AGENT COUPON** 99999992 **ITINERARY**
CATHAY PACIFIC AIRWAYS 1 OF 1 CGHDLR/1B CX 504B HKGNRT 10APR
CHAN/TAI MAN MR BEE17
12MAR03 OCX 509B NRTHKG 15APR
BEE17
SUBJECT TO REFUND CHARGES
HKG CX TYO Q4.23 446.22CX HKG446.22NUC896.67END R
OE7.798680SITI
HKD 7000
80HK FP/VI4100000000000001 M00880009/06
134SW FCI04
40YR
HKD 7254
160 9698127788 2 PRI FFVV
7766/ HKD 7000 0700254
Comments: Tour code Credit Card details RFIC
Normal & 3 Net Remit schemes:
Refund with BSP or Airline?
Check against BSP Quick Reference
No( in-Direct Refund)
Yes (Direct Refund)
BSPlink Refund Application
Auto Refund
Refund Notice
Printout
Refund Notice
+
+
Supporting Documents
Supporting Documents
Separate envelopes
Sort in ascending
for different Airlines
order
Send to BSP as part
of report submission
Send to BSP as part
of report submission
Calculation of net refund amount:
1. Net Refund = (6990*.93)+120+93+234-125=6822.70
2. Net Refund = (6990+120+93+234-125)-(6990*0.07)=6822.70
(Transaction Cash – Taxes – Commission)
BSPLink Refund Application workflow
Agent issue RA in BSPlink
Agent submit RA printout + supporting docs to airline
Airline check if docs are complete & refund is valid
Yes
No
Airline calculate or check ref amount
Airline reject RA in BSPlink
Airline check if refund is credit card
(submission of CCCF required)
Agent follow up RA
Yes
No
Airline enter & auth ref amount in RA
Airline send refund to their HO
Airline reject RA in BSPlink
Ref amount auto inclusion in report
Authorize or reject
Airlines Remarks
Refund Application – Credit Card
credit card number
Airline issue ADCM in BSPlink
Agent dispute the ADCM
Yes
No
Agent provide additional info or doc to airline
ACM auto inclusion in current report
ADM will be automatically kept
on hold for 14 days
Airline deactivate ADCM in BSPlink
Airline investigate if dispute is honourable
No
Yes
Airline delete original ADCM in BSPlink
Airline activate ADCM in BSPlink
Airline raise ADCM of different amount
ADCM auto inclusion in report
Yes
No
AL raise new ADCM
No further action
IATA Resolution 850m
ADCM in report
specify billing period
(ADM will be automatically kept
on hold for 14 days)
only “Difference” will be reported
Please refer to email of 26Feb for details (p.47)
On-screen & Query Result Table
Refund Application
On-screen
Printing ADM, ACM & Refundclick “Print”
click “Print”
right click & pick “Print Target”
https://www.bsplink.iata.org
Recommended steps:
1. save to hard disk
2. rename file to facilitate organization
3. copy to CD-R or disk as backup
4. store backup files in proper place
5. unzip copy in hard disk
6. use unzipped copy as working file
can sort in different orders
click to delete multiple files
click to download
files kept for 2 months
files kept for 3 months
Cash +ADM - Refund - ACM - Total Commission = Payable Balance
local collection by charges statement(P 62)
http://www.iata.org/hk