Top 20 Customer Success Quotes

1. Top 20 Customer Success quotes Make every customer a success story

2. It takes 20 years to build a reputation and 5 minutes to ruin it. If you think about that, you’ll do things differently. Warren Buffett Make every customer a success story

3. Your job, if you’re a customer success manager, isn’t to make friends with your client. Your primary job is to challenge them, and get them to think, in order to make them more successful. Don Peppers Make every customer a success story

4. Your most unhappy customers are your greatest source of learning. Bill Gates Make every customer a success story

5. Smart companies have realized that customer loyalty is the most powerful sales and marketing tool that they have. Bill Price Make every customer a success story

6. You can focus on adoption, retention, expansion, or advocacy; or you can focus on the customers' Desired Outcome and get all of those things. Lincoln Murphy Make every customer a success story

7. A poor onboarding experience is hard to come back from and is the fastest way to lose a customer. It’s critical to actively think about the entire customer journey – define it, map it, document it. Paul Philp Make every customer a success story

8. The best CSMs can always identify the trends in what’s happening with the product and relay those insights to the product teams in a meaningful way. David Clark Make every customer a success story

9. The faster you can help customers understand and extract value from your product that is in line with their business goals the stickier and more successful they’ll be. Jeff Gardner Make every customer a success story

10. People will forget what you said. They will forget what you did. But they will never forget how you made them feel. Maya Angelou Make every customer a success story

11. Most companies approach implementation from a checklist of what we need to get done. Instead, think of what a customer expects to accomplish during implementation. Wynne Brown Make every customer a success story

12. In the subscription economy, the connection between your customer’s success and your success is much more direct. Ken Lownie Make every customer a success story

13. RPA can help CSMs with their day- to-day tasks, and give them more time to focus on strategic work. Eventually, we may see it be able to predict customer questions and pitfalls in the product. Guy Lever Make every customer a success story

14. Focus less on being on top of every social media channel & more on building easy ways for customers to contact you. Richard White Make every customer a success story

15. Give one person responsibility for listening to your customers and authority to act on what they hear. Guy Letts Make every customer a success story

16. Customer success is where 90% of the revenue is. Jason Lemkin Make every customer a success story

17. We're not competitor-obsessed, we're customer-obsessed. Jeff Bezos Make every customer a success story

18. One of the best methods for retention I have found is continuing to add value after the sale. Silence is a retention killer. Adam Toporek Make every customer a success story

19. An important component of preventing churn is the need to always be aware of how your customer defines success. It will change over time, so ensuring that you’re in sync regularly is important. Andrew Marks Make every customer a success story

20. Whether it’s high touch or low touch – we leverage the power of automation. Paul Philp Make every customer a success story

21. At Typeform, the sales team falls under Customer Success. As a result, the sales team is very focused on bringing in the right type of customer, building trust, and delivering value to potential customers during the sales process. David Apple Make every customer a success story

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