Human on the inside with Maxme India’s Nathalie Turgeon

1. Human on the inside with Maxme India’s Nathalie Turgeon Human on the Inside. We’re big believers in the power of human skills. But don’t just take our word for it - the evidence for excellence powered by human (‘soft’) skills is everywhere! In this engaging, ever-enlightening series, we speak with industry leaders, innovators and game- changers to learn a little about their personal career journeys, and how human-led strategies, philosophies and cultures are proving a force for good in their working worlds … Maxme: Welcome Nathalie, and thanks for stepping into the #SuccessIsHuman Spotlight. You’re Maxme’s Director of Sales & Business Development for India (Southern Region). In 1 sentence (ok, we’ll give you 2), what does this role entail? Nathalie Turgeon: It’s a great role which entails expanding our successful Maxme programs into the Indian market to compliment their global technology leadership. M: Your 30+ year career spanning technology transformation, change, project management, IT and operations management, enterprise change and agile transformation is an extensive and impressive one to say the least! You kicked it all off in late 1992 with Telstra where you clocked almost a decade in various roles across Retail & Business Technology. Since then, you have worked with a host of additional leading organisations including TXU Energy, Australia Post, CBus Super, AXA and Westpac. One of your most significant tenures was with NAB, where over the course of almost 12 years, you progressed through the business in multiple (8+) roles and markets including Melbourne, Australia and Bengaluru Area, India. You also lived and worked out of Manila, National Capital Region, Philippines, during your time with AXA. As a senior leader, you’ve also built a strong reputation for both establishing and transforming teams. How does all this speak to your personal purpose NT: I always strive to take on roles that are out of my comfort zone, including in other countries. This helps me to identify strengths and where I need to improve. It’s also humbling to put yourself in environments where you’re not the expert and enables you to approach roles with a curious mind rather than imposing a unfounded position of authority. M: Tell us a little about your personal education pathway/s - what led you to where you are now? How closely do your formal qualifications match your current career?

2. NT: I studied languages and translation which is far removed from where I ended up! When you study languages, you have to understand the various nuances of the grammar and pronunciation which is why listening is critical. Listening is a critical leadership skill which isn’t used enough - are you hearing me? M: If you could share one piece of career advice to your 21 year old self it would be ... NT: Stick to your core values - they define who you are and people will always appreciate your true self. M: Maximising the potential of individuals, communities and businesses through the power of human skills is the reason Maxme exists. Can you tell us a little about the role and / or value of human skills in your workplace or industry right now? Read more…