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How Enterprises Use Voice APIs for Call Routing and IVR Automation

Enterprises today handle thousands of customer calls every day. To manage these efficiently, many are turning to voice APIs. These tools help businesses automate call routing and interactive voice response (IVR) systems.

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How Enterprises Use Voice APIs for Call Routing and IVR Automation

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  1. HowEnterprisesUseVoiceAPIsforCallRoutingandIVRAutomation Enterprisestodayhandlethousandsofcustomercallseveryday.Tomanagethese efficiently,manyareturningtovoiceAPIs.Thesetoolshelpbusinessesautomate callroutingandinteractivevoiceresponse(IVR)systems. https://sinch.com/in/products/voice-calling/

  2. WHATAREVOICEAPIS? Voice APIsaresoftwareinterfaces that allowdevelopers tobuildvoice-callingfeaturesintoappsorsystems. TheseAPIscantriggeractionslikeplacing receivingthem,orconvertingspeechtotext. calls, For enterprises,voiceAPIsmakeiteasytointegrate intelligentcallhandlingintotheirworkflow. https://sinch.com/in/products/voice-calling/

  3. SMARTERCALLROUTING Callroutingdirectsincomingcallstotherightagentor department.WithvoiceAPIs,thisprocessbecomes dynamicandrulesbased. Forexample,acustomer callingfromaVIP numbercan be routeddirectlytoapremiumsupportteam.APIsallow routingrulesbasedoncallerID,timeofday,location,or evenpreviousinteractions.Thisreduceswaittimesand improvescustomersatisfaction. https://sinch.com/in/products/voice-calling/

  4. SMARTERCALLROUAUTOMATED IVRSYSTEMSTING Interactive VoiceResponse(IVR)letscallersinteractwithamenu system usingvoiceorkeypadinputs.TraditionalIVRsystemsarerigidandoften frustrating. Voice APIs enablesmarter,morepersonalizedIVRflows.Enterprisescan designmenusthatadaptinrealtime.Forinstance,returningcallersmay hear differentoptionsbasedontheirpast issues.Withspeech recognition, userscanspeaknaturallyinsteadofpressingbuttons. https://sinch.com/in/products/voice-calling/

  5. AUTOMATEDIVRSYSTEMS InteractiveVoiceResponse(IVR)letscallersinteractwithamenu systemusingvoiceorkeypadinputs.TraditionalIVRsystemsare rigidandoftenfrustrating. VoiceAPIsenablesmarter,morepersonalizedIVRflows. Enterprisescandesignmenusthatadaptinrealtime.For instance, returningcallersmayheardifferentoptionsbasedontheirpast issues. Withspeechrecognition,users canspeaknaturallyinstead ofpressingbuttons. https://sinch.com/in/products/voice-calling/

  6. SCALABILITYANDFLEXIBILITY OnemajorbenefitofusingvoiceAPIisscalability.Enterprises don’tneedphysicalinfrastructuretomanagecallvolume.The cloud-basednatureofvoiceAPIsmeansbusinessescanhandle spikesincallswithoutlosingquality. Also,changes tocallflowscanbemadequickly.Newroutingrules orIVRscriptscanbedeployedwithouttouchinghardware.This agilityiscrucialinfast-movingindustries. https://sinch.com/in/products/voice-calling/

  7. ENHANCEDANALYTICSAND INTEGRATION VoiceAPIsalsoprovidedetaileddata.Enterprisescantrackcall duration,droprates,wait times, and common IVRpaths.Thisdata helpsoptimizeperformanceandidentifypainpoints. Moreover,APIseasilyintegratewithCRMs,ticketingsystems,and analyticstools. This ensuresaseamlessconnectionbetweencalls andotherbusinessprocesses. https://sinch.com/in/products/voice-calling/

  8. Contactus: Website https://sinch.com/in/products/voice-calling/ Location HeadOfficeExpressTradeTowers2,B-36, Sec- 132,Noida-201302,UttarPradesh Callus +911206139000

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