HiLite Health - AI Healthcare Solutions

1. MEET YOUR NEW HEALTHCARE CONSUMER As healthcare consumers, patients expect a high level of service and responsiveness. Because they are at the center of everything you do, their experience with your organization is critical to your success. HiLite Health understands healthcare customer service and provides an end-to-end Patient Experience Suite to meet this growing need. HiLite Engage is designed to optimize your patients’ experience by creating a seamless patient journey, allowing your team to monitor in real-time how the patient experience is performing. Patient Satisfaction Understanding the sentiments of your patients regarding the care they receive and their overall experience within your organization enables you to proactively resolve any issues before they escalate into significant problems. Patient Service Recovery Patient Surveys Online Review Patient Referrals Patient Service Recovery Welcome to your new Patient Service Recovery Portal, where patient care meets compassionate resolution. HiLite Health understands that every patient interaction is an opportunity to provide exceptional service. However, we also recognize that sometimes things don’t go as planned. When issues arise, our system captures patient feedback and immediate notifies your staff to ensure that patient concerns are addressed swiftly, empathetically, and effectively. Patient Outreach Our platform will keep your patients engaged with your practice through AI automation. Consistent digital communications helps keep your patients connected to your practice. •Automated patient reminders •Video messaging •Automated rescheduling •Outreach messaging •Secure Chat (online and mobile)

2. Patient Scheduling Make it easy for patients to schedule appointments with HiLite Health’s online scheduling app. Online scheduling helps increase new appointments, makes scheduling more convenient for existing patients, and integrates seamlessly into your existing scheduling system, which makes your practice more efficient. •Easy online scheduling for patients •Automates scheduling & referrals •Integrates with PM & scheduling systems •Automates scheduling workflow •Fills open appointment slots Telehealth HiLite Health connects patients to providers and staff with technology that is convenient and personalized. Our technology provides real-time access using telehealth and automates communication with rich content throughout the patient journey to build better patient relationships. •Video patient education on procedures •Telehealth •Video voice mail for personalized messaging •Process automation and communication with the patient •Targeted campaigns and outreach messaging

3. CONNECT. PRACTICE PERFORMANCE WITH REAL-TIME INSIGHTS. See Your Marketing ROI Instantly Turn guesswork into growth with HiLite Connect’s data-driven ROI dashboard. Go beyond clicks and likes to see the real impact of your marketing efforts. Track new medical billings generated, calculate average revenue per new patient, and understand the lifetime value of patients acquired through HiLite Connect. Get a crystal-clear picture of your marketing’s return on investment and optimize your campaigns for maximum profitability. HiLite Connect isn’t just about generating leads, it’s about generating profitable growth for your practice. Foster meaningful connections from lead to lifelong patient with HiLite Connect’s intelligent CRM. Say goodbye to cold leads and impersonal outreach. HiLite Connect’s CRM automatically nurtures prospects with targeted messages, building trust and interest before their first appointment. Yet, it doesn’t stop there. Your team has the power to personalize the journey, communicating through emails, texts, and even personalized voice messages. Seamless integration with existing systems lets you effortlessly schedule appointments directly within the CRM to streamline workflows. Track Phone Calls. HiLite Connect features call tracking that lets you track calls, texts, and chats automatically. Get the metrics you need to spend smarter on everything from paid search to online ads in one easy, powerful dashboard. Track phone

4. conversations, capture valuable insights, and personalize interactions based on individual needs – all within one intuitive platform. HiLite Connect empowers you to nurture leads with automation, while preserving the human touch that builds lasting patient relationships and loyalty. Your Healthcare Websites Think of your website as a tireless representative, presenting your organization to new patients 24/7/365. A website that showcases your services in a consumer-friendly and professional manner, speaking directly to new and current patients. Optimized for mobile, search and new patient acquisition, these websites offer patient-centered content to inform, educate and engage visitors.

5. Search Engine Marketing Get found in the top search engines like google. SEO is more than just keywords and content on your website. Your practice needs to be optimized throughout the internet. This includes your website, but also google my business, online reviews, social media and other online channels. Reputation Management Healthcare reputation management (HRM) has become crucial for doctors, medical practices, and hospitals. With more patients turning to the internet to find their healthcare providers, maintaining a robust online presence and a positive image is essential. A strong online reputation builds confidence in your doctors’ expertise. HRM involves actively managing your image and brand to attract a larger patient base.