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Salesforce Service Cloud Consultant (CRT-261) Exam | Study Tips & Tricks

Click Here---> http://bit.ly/3QV37YY <---Get complete detail on CRT-261 exam guide to crack Service Cloud Consultant. You can collect all information on CRT-261 tutorial, practice test, books, study material, exam questions, and syllabus. Firm your knowledge on Service Cloud Consultant and get ready to crack CRT-261 certification. Explore all information on CRT-261 exam with number of questions, passing percentage and time duration to complete test.

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Salesforce Service Cloud Consultant (CRT-261) Exam | Study Tips & Tricks

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  1. How to Prepare for Salesforce Service Cloud Consultant Certification? Salesforce CRT-261 Certification Made Easy with VMExam.com.

  2. CRT-261 Service Cloud Consultant Certification Details Exam Code CRT-261 Full Exam Name Salesforce Service Cloud Consultant No. of Questions 60 Online Practice Exam Salesforce Certified Service Cloud Consultant Practice Test Sample Questions Salesforce CRT-261 Sample Questions Passing Score 67% Time Limit 105 minutes Exam Fees ● Registration fee: USD 200 ● Retake fee: USD 100 Become successful with VMExam.com

  3. Salesforce CRT-261 Study Guide • Perform enough practice with related Service Cloud Consultant certification on VMExam.com. • Understand the Exam Topics very well. • Identify your weak areas from practice test and do more practice with VMExam.com. Become successful with VMExam.com

  4. Service Cloud Consultant Certification Syllabus Syllabus Topics ● Industry Knowledge ● Implementation Strategies ● Service Cloud Solution Design ● Knowledge Management ● Interaction Channels ● Case Management ● Contact Center Analytics ● Integration and Data Management ● Service Console Become successful with VMExam.com

  5. Service Cloud Consultant Training Details Training: ● Prepare for Your Salesforce Service Cloud Consultant Credential ● Administer and Maintain Service Cloud (ADX261) ● Prepare for your Service Cloud Consultant Certification Exam (CRT261) Become successful with VMExam.com

  6. Salesforce CRT-261 Sample Questions Become successful with VMExam.com

  7. Que.01: Which application will allow a client to enable Ideas on a public website? Options: a) Self-service portal b) Customer portal c) Partner portal d) Sites Become successful with VMExam.com

  8. Answer d) Sites Become successful with VMExam.com

  9. Que.02: How is the hash mark (e.g., #salesforce) used in chatter? Options: a) Indicates the name of a group in which to place the Chatter message b) Indicates a clickable URL hyperlink c) Ties the Chatter message to a topic d) Links the Chatter message to Twitter Become successful with VMExam.com

  10. Answer c) Ties the Chatter message to a topic Become successful with VMExam.com

  11. Que.03: For which purpose should a contact center use visual workflow? Options: a) To automatically assign cases to a specific queue based on the customer support level. b) To escalate a case to the support manager if it has been open for more than 72 hours. c) To automate business processes for agents who troubleshoot customer support issues via phone. d) To assign follow-up tasks to an agent one week after a case is closed. Become successful with VMExam.com

  12. Answer c) To automate business processes for agents who troubleshoot customer support issues via phone. Become successful with VMExam.com

  13. Que.04: Sales engineer needs visibility to list field edits, emails, case comments, and related objects on ONE page. How can this be achieved? Options: a) Custom Visual force page b) Customer view of case tab c) Custom related list d) Custom report Become successful with VMExam.com

  14. Answer a) Custom Visual force page Become successful with VMExam.com

  15. Que.05: A case has not been closed even after 30 days, but those cases can be closed in 7 days. What should the consultant do to overcome this? (Choose 2) Options: a) Identify those cases and assign to the closure team b) Use auto response rule to send an email c) Supervisors to investigate those cases d) Use escalation rule to send an email Become successful with VMExam.com

  16. Answer a) Identify those cases and assign to the closure team c) Supervisors to investigate those cases Become successful with VMExam.com

  17. Salesforce Service Cloud Consultant Certification Guide • The Salesforce Certification is increasingly becoming important for the career of employees. • Try our Service Cloud Consultant mock test. Become successful with VMExam.com

  18. More Info on Salesforce Certification Visit www.vmexam.com Become successful with VMExam.com

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